Customer Service Specialist

Role Overview: You will be responsible for establishing and maintaining relationships with people at all levels, promoting harmony and consensus through diplomatic handling of disagreements and potential conflicts. Additionally, you will be expected to seek all relevant information for problem solving and decision making, consulting widely and analyzing issues from different perspectives. As a contact window, you will provide prompt, efficient personalized service to clients, ensuring individual client needs are met. Moreover, you will be formulating and deploying development and coaching activities for CS personnel to upgrade their skills and knowledge in alignment with business imperatives and company strategies. Key Responsibilities: - Establish and maintain relationships with people at all levels - Seek all relevant information for problem solving and decision making - Provide prompt, efficient personalized service to clients - Formulate and deploy development and coaching activities for CS personnel Qualifications Required: - Minimum 3 years" experience in a similar management/supervisory role - Experience in a high paced, fast moving customer focused environment - High level of written and oral communication skills - Strong analytical and process orientation,