Company Description PerPenny is a dynamic startup providing a platform for posting projects and hiring skilled workers on an hourly or daily basis. With features like skill matching, secure payments, and 24/7 support, PerPenny revolutionizes the freelance landscape. Employers save time finding talent, while freelancers gain access to a wide array of opportunities. As remote work grows, PerPenny stands at the forefront, simplifying the freelance experience for all. Role Description This is a full-time, for a Customer Service Specialist. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring high levels of customer satisfaction, and managing customer interactions predominantly over the phone. Daily tasks will include addressing customer inquiries, resolving issues, and enhancing the overall customer experience. Qualifications Customer Support, Customer Satisfaction, and Customer Service skills Proficiency in Phone Etiquette and delivering excellent Customer Experience Strong communication and interpersonal skills Ability to handle challenging customer situations with patience and professionalism Experience with CRM software is a plus Bachelor’s degree in a relevant field is preferred
You will be working full-time as a Customer Service Specialist, where your primary responsibility will be to provide top-notch customer support. Your main focus will be on ensuring customer satisfaction through effective management of customer interactions, primarily over the phone. Your daily tasks will revolve around addressing customer inquiries, resolving issues, and overall, enhancing the customer experience. To excel in this role, you must possess strong skills in customer support, customer satisfaction, and customer service. Proficiency in phone etiquette and the ability to deliver excellent customer experiences are key requirements. Your communication and interpersonal skills should be top-notch, enabling you to effectively engage with customers. You should also be capable of handling challenging customer situations with patience and professionalism. Having experience with Customer Relationship Management (CRM) software would be advantageous. While not mandatory, a Bachelor's degree in a relevant field is preferred for this position.,
As a Customer Service Specialist at our company, your role will involve providing exceptional customer support to ensure high levels of customer satisfaction. You will primarily engage with customers over the phone, addressing inquiries, resolving issues, and enhancing their overall experience. Key Responsibilities: - Provide excellent customer support and assistance - Manage customer interactions predominantly over the phone - Address customer inquiries and resolve issues promptly - Enhance the overall customer experience Qualifications Required: - Proficiency in customer support, satisfaction, and service skills - Strong phone etiquette and ability to deliver excellent customer experience - Excellent communication and interpersonal skills - Capability to handle challenging customer situations with patience and professionalism - Experience with CRM software is advantageous - A Bachelor's degree in a relevant field is preferred Please note: No additional details about the company were included in the job description provided.,