Customer Service Agent

Description

We are seeking a Customer Service Agent to join our dynamic team in India. The ideal candidate will be responsible for providing exceptional customer service support, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate, valid, and complete information to customers using the right methods/tools.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain customer records by updating account information and documenting interactions.
• Identify and assess customers' needs to achieve satisfaction.
• Collaborate with team members to improve customer service processes and procedures.

Skills and Qualifications

• Excellent verbal and written communication skills in English and local languages.
• Strong problem-solving abilities and conflict resolution skills.
• Proficiency in using customer service software and tools.
• Basic understanding of customer service principles and practices.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• A positive attitude and a willingness to learn.