Customer Support Specialist

Description

We are seeking a motivated and enthusiastic Customer Care Executive to join our dynamic team in India. The ideal candidate will be responsible for handling customer inquiries, providing exceptional service, and ensuring customer satisfaction. This position is perfect for individuals looking to start their career in customer service with opportunities for growth and development.

Responsibilities

Respond to customer inquiries and provide accurate information regarding products and services.

Handle customer complaints and resolve issues in a timely manner.

Maintain records of customer interactions and transactions in the database.

Collaborate with team members to improve customer service processes.

Provide feedback on the efficiency of the customer service process.

Skills and Qualifications

Excellent verbal and written communication skills in English and Hindi.

Strong problem-solving abilities and a customer-focused mindset.

Proficiency in using customer service software and CRM systems.

Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).