Key Responsibilities Engage with customers through various channels to provide assistance and support Respond to customer inquiries in a timely and professional manner Address customer complaints and escalate issues as needed to ensure a resolution Utilize your negotiation skills to retain customers and increase sales Maintain accurate records of customer interactions and transactions Collaborate with other teams to improve the overall customer experience Stay up to date on product knowledge and company policies to better assist customers About Company: Que Universe is more than just a brand; it’s a seamless blend of innovation and elegance, shaped in collaboration with the cricketing icon, Shikhar Dhawan. Our mission is to redefine the essence of lifestyle through curated trends, premium quality, and sustainable elegance. Show more Show less
Respond promptly to customer queries via email, phone, WhatsApp, and social media. Handle order-related concerns including tracking, returns, exchanges, and refunds. Assist customers in product selection by providing accurate information about styles, fits, and collections. Maintain accurate records of customer interactions and escalate issues when needed. Coordinate with logistics, operations, and warehouse teams to resolve delivery-related problems. Ensure SLA adherence for response and resolution times. Gather customer feedback and share insights to improve products and processes. Represent Que Universe with professionalism, empathy, and problem-solving mindset. About Company: Que Universe is more than just a brand; it’s a seamless blend of innovation and elegance, shaped in collaboration with the cricketing icon, Shikhar Dhawan. Our mission is to redefine the essence of lifestyle through curated trends, premium quality, and sustainable elegance.
As a Customer Support Representative at Que Universe, your role involves engaging with customers through various channels to provide assistance and support. You will respond to customer inquiries in a timely and professional manner, addressing any complaints and escalating issues as needed to ensure a resolution. Utilizing your negotiation skills, you will work towards retaining customers and increasing sales. Your responsibilities will also include maintaining accurate records of customer interactions and transactions, collaborating with other teams to enhance the overall customer experience, and staying up to date on product knowledge and company policies to better assist customers. About the Company: Que Universe is more than just a brand; it's a seamless blend of innovation and elegance, shaped in collaboration with the cricketing icon, Shikhar Dhawan. The company's mission is to redefine the essence of lifestyle through curated trends, premium quality, and sustainable elegance.,