Customer Service Manager in Noida

Que Universe

0 years

0 Lacs

noida uttar pradesh india

Posted:2 weeks ago| Platform:

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Skills Required

service tracking logistics resolve empathy collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

Respond promptly to customer queries via email, phone, WhatsApp, and social media.

Handle order-related concerns including tracking, returns, exchanges, and refunds.
Assist customers in product selection by providing accurate information about styles, fits, and collections.
Maintain accurate records of customer interactions and escalate issues when needed.
Coordinate with logistics, operations, and warehouse teams to resolve delivery-related problems.
Ensure SLA adherence for response and resolution times.
Gather customer feedback and share insights to improve products and processes.
Represent Que Universe with professionalism, empathy, and problem-solving mindset.

About Company: Que Universe is more than just a brand; it’s a seamless blend of innovation and elegance, shaped in collaboration with the cricketing icon, Shikhar Dhawan. Our mission is to redefine the essence of lifestyle through curated trends, premium quality, and sustainable elegance.

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