Description We are seeking a motivated Customer Care Representative to join our team in India. The ideal candidate will be responsible for providing top-notch support to our customers, ensuring their inquiries and issues are addressed promptly and effectively. This role is perfect for individuals looking to kickstart their career in customer service. Responsibilities Provide exceptional customer service and support to customers via phone, email, and chat. Resolve customer complaints and inquiries in a timely and efficient manner. Maintain detailed records of customer interactions and transactions. Follow up with customers to ensure their issues are resolved and satisfaction is achieved. Collaborate with team members to improve customer service processes and policies. Skills and Qualifications Strong verbal and written communication skills in English and Hindi. Proficient in using computer systems and customer service software. Ability to handle difficult customer interactions with patience and professionalism. Good problem-solving skills and attention to detail. Basic understanding of customer service principles and practices.
Description We are looking for a motivated and enthusiastic Telecaller to join our team. The ideal candidate will be responsible for reaching out to potential customers, promoting our products and services, and generating leads. This is an excellent opportunity for individuals looking to start their career in sales and customer service. Responsibilities Make outbound calls to potential customers to promote products or services. Answer incoming calls and provide information about products and services. Maintain accurate records of customer interactions and sales activities. Follow up on leads and schedule appointments for the sales team. Provide excellent customer service and resolve any issues or complaints. Achieve daily and monthly call targets. Skills and Qualifications Strong verbal communication skills in English and Hindi (additional languages are a plus). Basic knowledge of telemarketing principles and techniques. Proficient in using computers and CRM software. Ability to handle rejection and maintain a positive attitude. Good listening skills and the ability to understand customer needs. Strong organizational skills and attention to detail.
Description We are seeking a motivated and enthusiastic Customer Care Executive to join our dynamic team in India. The ideal candidate will be responsible for handling customer inquiries, providing exceptional service, and ensuring customer satisfaction. This position is perfect for individuals looking to start their career in customer service with opportunities for growth and development. Responsibilities Respond to customer inquiries and provide accurate information regarding products and services. Handle customer complaints and resolve issues in a timely manner. Maintain records of customer interactions and transactions in the database. Collaborate with team members to improve customer service processes. Provide feedback on the efficiency of the customer service process. Skills and Qualifications Excellent verbal and written communication skills in English and Hindi. Strong problem-solving abilities and a customer-focused mindset. Proficiency in using customer service software and CRM systems. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).