We are seeking a motivated Customer Care Representative to join our team in India. The ideal candidate will be responsible for providing top-notch support to our customers, ensuring their inquiries and issues are addressed promptly and effectively. This role is perfect for individuals looking to kickstart their career in customer service.

Responsibilities

Provide exceptional customer service and support to customers via phone, email, and chat.
Resolve customer complaints and inquiries in a timely and efficient manner.
Maintain detailed records of customer interactions and transactions.
Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
Collaborate with team members to improve customer service processes and policies.

Skills and Qualifications

Strong verbal and written communication skills in English and Hindi.
Proficient in using computer systems and customer service software.
Ability to handle difficult customer interactions with patience and professionalism.
Good problem-solving skills and attention to detail.
Basic understanding of customer service principles and practices.

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Customer Care Representative