Customer Support Specialist

About LTIMindtree

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro Group company with the combined strength of erstwhile Larsen and Toubro Infotech and Mindtree. Our extensive domain and technology expertise helps drive superior competitive differentiation, customer experiences, and business outcomes

: LTIMINDTREE

: C2H

Customer Support

1 + years

Hyderabad

People Prime World Wide

0 to 15 days

Rotational Shift

CTC : 2.5-3LPA

Role Overview:

Customer Support Specialist

Key Responsibilities:

• Handle customer interactions through

  chat, phone, and offline channels

  .
• Deliver high-quality support in an

  international customer service environment

  .
• Build strong, dynamic

  knowledge of company products and services

  .
• Investigate customer complaints, identify root causes, and follow

  SOPs

  to provide the best solutions.
• Maintain a high level of

  customer satisfaction

  and ensure optimal service delivery.
• Work effectively in

  24x7 rotational shifts

  with minimal supervision.
• Stay composed during challenging situations while demonstrating a

  problem-solving mindset

  .