Customer Support Specialist

Role Overview: As a Customer Support Specialist in this full-time remote role, your primary responsibility will be to provide exceptional customer support, ensure customer satisfaction, and address technical support issues. You will handle tasks such as responding to customer inquiries, troubleshooting issues, and collaborating with other teams to resolve technical problems. It is essential for you to maintain detailed records of customer interactions and conduct follow-ups to ensure successful resolution of issues. Key Responsibilities: - Provide exceptional customer support - Ensure customer satisfaction - Address technical support issues - Respond to customer inquiries - Troubleshoot issues - Collaborate with other teams to resolve technical problems - Maintain detailed records of customer interactions - Conduct follow-ups to ensure issue resolution Qualifications Required: - Customer Support and Technical Support skills - Interpersonal and Customer Satisfaction skills - Analytical Skills - Excellent written and verbal communication skills - Ability to work independently and remotely - Experience in the technology sector is a plus - Bachelor's degree in a relevant field is preferred,