1 - 6 years
0 Lacs
Posted:23 hours ago|
Platform:
On-site
Full Time
Handle inbound and/or outbound customer calls professionally.
Assist customers with queries, complaints, and service-related issues.
Provide accurate product/service information to customers.
Log customer interactions and maintain updated records in the system.
Ensure customer satisfaction by offering timely and effective resolutions.
Follow company policies, processes, and quality standards.
Coordinate with internal teams for issue resolution when needed.
Good verbal and written communication skills in English/Hindi/Marathi (as required).
Basic computer proficiency and ability to navigate CRM tools.
Problem-solving attitude with a customer-centric approach.
Flexibility to work in rotational shifts and offs.
Prior BPO/Customer Service experience is an advantage (not mandatory).
Attractive salary package (up to 40,000 in-hand).
Pick-up and drop facility.
Growth opportunities and skill development.
Employee-friendly work culture.
Vibrantzz Management Services Hiring For Customer Care Agent
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