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For Employers

Customer Service Agent

Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services)

1 - 5 years

1 - 5 Lacs

thane maharashtra india

Posted:1 day ago| Platform: Foundit logo

Apply

Skills Required

call handling customer engagement international bpo customer care voice process voice support

Work Mode

On-site

Job Type

Full Time

Job Description

Location:

Salary:

Shifts:

Week Offs:

Transport:

Qualification:

About the Role:

Customer Service Executive

Key Responsibilities:

Handle inbound and/or outbound customer calls professionally.
Assist customers with queries, complaints, and service-related issues.
Provide accurate product/service information to customers.
Log customer interactions and maintain updated records in the system.
Ensure customer satisfaction by offering timely and effective resolutions.
Follow company policies, processes, and quality standards.
Coordinate with internal teams for issue resolution when needed.

Skills & Requirements:

Good verbal and written communication skills in English/Hindi/Marathi (as required).
Basic computer proficiency and ability to navigate CRM tools.
Problem-solving attitude with a customer-centric approach.
Flexibility to work in rotational shifts and offs.
Prior BPO/Customer Service experience is an advantage (not mandatory).

Perks & Benefits:

Attractive salary package (up to ?40,000 in-hand).
Pick-up and drop facility.
Growth opportunities and skill development.
Employee-friendly work culture.

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