10024 Customer Satisfaction Jobs - Page 42

Strategic Account Manager (Bangalore/ Mumbai/Gurgaon) 1. Revenue and profitability targets 2. Sales pipeline achievement 3. Customer satisfaction 4. Upselling and cross-selling opportunities 5. Account performance reports 6. Sales forecasts

Role Overview: You will be working as a full-time Assistant Customer Service Manager based in Jabalpur, with the flexibility to work partly from home. Your main responsibilities will include overseeing daily customer service operations, ensuring high levels of customer satisfaction, managing customer support teams, and analyzing customer service metrics. Additionally, you will be addressing customer inquiries, resolving issues promptly, and implementing strategies to improve the overall customer experience. Key Responsibilities: - Oversee daily customer service operations - Ensure high levels of customer satisfaction - Manage customer support teams effectively - Analyze customer service metr...

As a candidate for this role, you will be responsible for running the process for Account Opening, KYC, Account Maintenance, and Account Closure activities. Your main duties will involve handling instructions and enquiries from stakeholders to ensure that the Bank's SLAs are met in achieving Customer Satisfaction. Additionally, you will be required to ensure client documentations are in compliance with internal KYC policies, Compliance, and Regulatory Requirements. You will also be responsible for coordinating with the Relationship Teams to ensure that the business requirements are met. Moreover, part of your role will involve identifying the risk factors associated with the customer and scr...

As a Customer Relationship Manager in the Real Estate industry, your primary role will be to enhance customer experience and satisfaction by developing and implementing effective strategies. You will be responsible for managing and resolving customer complaints and issues to ensure customer retention. Regular interactions with customers will be essential to understand their needs and preferences. It is crucial to stay updated on real estate market trends and competitors to provide valuable insights to the management. Key Responsibilities: - Develop and implement strategies to enhance customer experience and satisfaction. - Manage and resolve customer complaints and issues to ensure customer ...

As a Product Head for Travel Insurance, you will play a crucial role in leading the product strategy, development, and growth of our travel insurance business. Your responsibilities will include: - Defining and driving the product vision, strategy, and roadmap for the travel insurance portfolio. - Leading end-to-end product lifecycle management from ideation, market research, design, development, and launch, to ongoing optimization. - Partnering with cross-functional teams (underwriting, claims, operations, sales, technology, marketing, compliance) to deliver innovative and customer-centric insurance solutions. - Tracking market trends, competitor offerings, and regulatory changes to identif...

Role Overview As a Customer Experience Executive at Oberoi Mall in Mumbai, your primary responsibility will be to ensure customer satisfaction through effective support and communication. You will interact with customers on a daily basis, address their queries and concerns, and collaborate with internal teams to enhance the overall shopping experience. Your analytical skills will play a crucial role in gathering customer feedback and proposing improvements to services and facilities. Key Responsibilities - Interact with customers to understand their needs and provide necessary support - Address customer queries and concerns in a timely and efficient manner - Collaborate with internal teams t...

Job Description We are looking for Territory Service Manager, for a full-time role in one of a prestigious OEM, who have the passion to change the landscape of the Automobile industry, Here are the roles that will be offered to the selected candidate: 1. Business Growth Aspects Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc. Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio. Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory. 2. Technical Aspects Handling critical customer complaints and technical issues of the territor...

Job Description Role Overview: As a Hospital Floor Manager at Apollo Cradle & Childrens Hospital, your primary responsibility will be overseeing daily operations on the hospital floor. You will ensure high levels of customer satisfaction, manage staff and resources efficiently, and maintain effective communication with patients and staff. Your role will involve managing training programs for staff, ensuring compliance with hospital policies, and addressing operational challenges as they arise. Key Responsibilities: - Oversee daily operations on the hospital floor - Ensure high levels of customer satisfaction - Manage staff and resources effectively - Maintain effective communication with pat...

As a DevOps Architect at Greyamp, you will be at the forefront of empowering businesses to thrive in the digital era and unleash their maximum potential. You will play a pivotal role in driving technological transformation and innovation for our clients, fostering agility, efficiency, and a customer-centric approach. If you have a passion for creating a tangible impact, this role might be the perfect match for you! Joining our team means embarking on a journey of self-discovery and professional growth. You will collaborate with like-minded colleagues who are passionate about embracing new approaches and cutting-edge technologies. Together, we will continuously learn, evolve, and contribute, ...

Job Description: You will be working as a Key Account Manager - Enterprise Sales on-site in Chandigarh. Your primary responsibilities will include managing key accounts, ensuring customer satisfaction, driving sales, and overseeing sales operations. This role will require you to develop new business opportunities, maintain existing client relationships, and implement sales strategies to achieve business goals. Collaboration with other departments to ensure seamless service delivery and client satisfaction will also be a key aspect of your role. Key Responsibilities: - Manage key accounts to ensure customer satisfaction and drive sales - Develop new business opportunities and maintain existin...

As a Functional Support Manager at SCLEN.ai, your role involves defining and implementing customer support strategies to enhance satisfaction and retention across platforms like SAP and Analytics. Your key responsibilities include: - Leading the execution of customer support strategies aligned with organizational goals - Improving service delivery and resolution timelines - Serving as the primary contact for key clients, managing their expectations, and advocating for their needs within the organization - Tracking and enhancing customer satisfaction and NPS scores - Managing the customer support team, fostering a collaborative culture, and ensuring resource allocation for project demands - M...

Role Overview: You will be responsible for interacting with customers and assessing vehicle damages. Your main duties will include greeting customers, inspecting accident/repair vehicles, and explaining repair processes clearly. Additionally, you will be involved in preparing detailed cost estimates, coordinating with insurance surveyors, and ensuring approvals for accident/claim repairs. It will be your responsibility to communicate repair requirements to body shop technicians, track progress, and maintain quality standards. You will also provide customer updates on repair status, obtain approvals for additional work, and ensure smooth delivery post-repair. Moreover, you will focus on maint...

As a Cluster Head - Branch Banking at Madurai location under the Retail Banking business unit, your role involves overseeing the operational aspects of branches, including distribution operations, customer service, administration, and sales. You will guide Branch Managers in assessing local market conditions, identifying sales opportunities, developing forecasts, financial objectives, and business plans contributing to larger branch banking channel objectives. **Roles & Responsibilities:** - Manage budget allocation efficiently - Identify areas of improvement and propose corrective actions for challenges and growth opportunities - Share knowledge on effective practices, competitive intellige...

As a Restaurant Manager based in Kochi, you will play a crucial role in overseeing the day-to-day operations of the restaurant. Your primary responsibilities will include ensuring customer satisfaction, maintaining high customer service standards, managing staff by hiring and training, and upholding quality in food & beverage offerings. Key Responsibilities: - Ensure customer satisfaction is at the forefront of all operations - Manage and maintain high customer service standards - Hire, train, and supervise staff members - Uphold quality in food & beverage offerings Qualifications Required: - Proficiency in Customer Satisfaction and Customer Service skills - Strong Hiring and Communication s...

As a Customer Care Support Executive, your role will involve handling customer queries, providing assistance, and ensuring customer satisfaction through various communication channels such as calls, emails, and chats. You will play a crucial part in maintaining a positive brand image and fostering strong relationships with customers. Key Responsibilities: - Handle inbound and outbound calls, emails, and chat support effectively. - Resolve customer queries, complaints, and requests in a timely and professional manner. - Maintain accurate records of customer interactions and update CRM systems accordingly. - Provide detailed product/service information and guide customers to meet their needs. ...

As a Project Manager for Projects Categorized as S at Siemens, your role involves being responsible for achieving technical and financial project goals. You will set directives for scope, quality, schedule, and costs. Your key responsibilities include: - Working knowledge for Environment, Health and Safety to drive Zero Harm Culture - Controlling Non-conformance Cost - Ensuring completion as per schedule with intended quality - Improving Customer Satisfaction Index - Producing quality execution within the required project timeframe - Organizing and participating in techno-commercial discussions with suppliers & customers - Managing Requirement Management, Stakeholder Management, and Risk and...

As an Associate Manager in Marketing at our company in Vadodara, your role as an International Marketing Specialist involves various key responsibilities: - Developing product-wise business plans to achieve targeted sales and profitability. - Creating a marketing strategy based on the company's business plan. - Identifying new markets and customers for targeted products. - Increasing the market share of products through effective branding. - Building relationships with existing customers and devising retention plans. - Enhancing product, industry, and market understanding. - Exploring new applications for products to drive innovation. - Providing timely sales updates based on market intellig...

Roles and Responsibilities Manage sales performance by setting targets, tracking progress, and providing coaching to team members. Develop and maintain strong relationships with customers through regular communication, follow-ups, and feedback sessions. Identify new business opportunities through online marketing strategies such as social media platforms (Facebook, Instagram) and generate leads from various sources. Ensure timely delivery of products to customers while maintaining high levels of customer satisfaction. Desired Candidate Profile 1-6 years of experience in a similar role or industry. Strong convincing power for closing deals. Excellent English communication skills for effective...

Job Description: We are looking for an experienced CRM Leader to drive customer growth, engagement, and retention through strategic CRM initiatives. The ideal candidate will be responsible for developing and executing CRM strategies, leading teams, managing customer data, and ensuring seamless cross-functional collaboration. Key Responsibilities: Strategic Development & Implementation Develop and implement CRM strategies to increase customer base, sales, and traffic. Lead the creation of annual and seasonal CRM plans to achieve business objectives. Build and manage customer contact strategies aligned with business goals. Customer & Associate Relations Resolve customer and associate queries w...

Role & responsibilities Resolve International customer queries Over Calls. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile ( ATLEAST 1 YEAR INT EXP MANDATE) Proven customer support experience or experien...

Role: US Voice Process Customer Support (Telecom) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Shifts (24*7) Working Days: 5 days working | 2 days off Notice Period: Immediate Joiners Only About the Role: We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider. Eligibility : Experience: Minimum 6 months in International Voice / Semi Voice Process (B2C / B2B) Other: Must have prior experience in an Customer Service (voice support) Contact: Chanchal- 9251688424

Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad & Kochi (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 12+ customer service associates. Monitor daily performance, ensure adherence ...

Company Description First Fiddle Restaurants, a leading and widely recognized F&B company in India, was founded by Priyanka Sukhija in 1999 with the Lazeez Affaire brand. Over the past 24 years, the company has grown to include more than 15 brands and over 35 outlets. Known for its innovation and commitment to quality, First Fiddle Restaurants has become a pioneer in the F&B industry in India. Role Description This is a full-time on-site role for a Restaurant General Manager, located in Delhi, India. The Restaurant General Manager will oversee daily operations, manage the Profit & Loss (P&L) statements, ensure customer satisfaction and excellent customer service, handle budgeting, and be res...

The candidate will be responsible for customer service activities, he should be comfortable with travelling for this. Computer knowledge is essential. He should have experience in similar field for at least 4 to 5 years.

CTC: INR 20-25k per month + Incentives Responsibilities: Recover abandoned carts via outbound calls Convert leads & handle objections Upsell/cross-sell products Manage follow-ups & CRM logs Achieve sales targets & ensure customer satisfaction Sales incentives Provident fund Annual bonus Referral bonus Performance bonus House rent allowance Work from home Leave encashment Flexi working