Assistant Customer Service Manager

Role Overview: You will be working as a full-time Assistant Customer Service Manager based in Jabalpur, with the flexibility to work partly from home. Your main responsibilities will include overseeing daily customer service operations, ensuring high levels of customer satisfaction, managing customer support teams, and analyzing customer service metrics. Additionally, you will be addressing customer inquiries, resolving issues promptly, and implementing strategies to improve the overall customer experience. Key Responsibilities: - Oversee daily customer service operations - Ensure high levels of customer satisfaction - Manage customer support teams effectively - Analyze customer service metrics - Address customer inquiries and resolve issues promptly - Implement strategies to enhance the customer experience Qualifications Required: - Proficiency in Customer Satisfaction, Customer Service Management, and Customer Support skills - Strong Analytical Skills and the ability to interpret customer service metrics - Excellent Communication skills, both written and verbal - Strong organizational and leadership abilities - Experience in managing remote teams is a plus - Bachelor's degree in Business Administration, Management, or a related field - Previous experience in a customer service management role is preferred,