Company Description Founded in Dubai in 2018, ISS Global Forwarding is a leading global forwarding company with a strong presence in emerging markets. With operations in more than 30 countries, we have built a reputation for delivering innovative supply chain solutions to businesses of all sizes. Our customer-centric approach has made us the preferred logistics partner for our clients, and our team of experts is dedicated to achieving optimal results. We pride ourselves on being "easy to do business with," a core value of our company mission. Role Description This is a full-time on-site role for a Sales Manager located in Jaipur. The Sales Manager will be responsible for developing and implementing sales strategies, managing client relationships, and achieving sales targets. Daily tasks will include identifying and pursuing new business opportunities, negotiating contracts, preparing sales reports, and collaborating with the operations and marketing teams to ensure customer satisfaction. The Sales Manager will also be responsible for market analysis and staying informed about industry trends and competitors. Qualifications Sales strategy development, Lead generation, and Business development skills Client relationship management and Customer service skills Strong negotiation and Contract management skills Analytical skills for Market analysis and Competitor research Excellent communication and presentation skills Ability to work independently and within a team Experience in the logistics or supply chain industry is a plus Bachelor's degree in Business, Marketing, Logistics, or a related field
Develop and implement strategic sales plans to achieve revenue targets and drive business growth. Set sales targets for the sales team and ensure they are aligned with overall company objectives. Monitor sales performance, track progress, and provide regular reports to senior management. Identify areas for improvement and implement sales process enhancements to optimize sales efficiency. Coach and mentor the sales team, providing guidance and support to help them achieve their targets. Manage and develop relationships with key accounts to maximize revenue and customer satisfaction. Understand client needs and provide tailored logistics solutions to meet their requirements. Conduct regular business reviews with key accounts, identifying growth opportunities and addressing any concerns. Collaborate with internal teams to ensure seamless execution of customer orders and outstanding service delivery. Develop and execute sales strategies to penetrate new markets, expand customer base, and increase market share. Conduct market research to identify new business opportunities, market trends, and competitor activities. Analyze sales data, market insights, and customer feedback to drive informed decision-making. Work closely with the marketing team to develop targeted sales campaigns and promotional activities. Lead and motivate a team of sales professionals, setting performance goals and providing ongoing feedback. Foster a collaborative and high-performance culture within the sales team. Conduct regular team meetings, training sessions, and performance reviews. Identify training and development needs and provide coaching and mentoring to enhance sales skills and capabilities. Build and maintain strong relationships with key customers, acting as a trusted advisor and ensuring customer satisfaction. Identify customer needs and propose appropriate logistics solutions to meet their requirements. Address customer concerns and resolve any issues or challenges in a timely and effective manner. Stay updated on customer industry trends and changes to proactively identify opportunities for business growth. Requirements: Bachelors degree in Business Administration, Marketing, or a related field. An MBA is a plus. 10+ years of experience in sales management roles, preferably in the freight forwarding or logistics industry. Strong knowledge of the Products services, industry trends, and market dynamics. Proficiency in English (written and verbal). Additional languages may be advantageous. Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills. The Senior Sales Manager is responsible for leading and managing the sales team, developing and implementing sales strategies, and driving revenue growth for the organization. The job holder will be overseeing the sales process, setting sales targets, and ensuring the team achieves or exceeds them. The Senior Sales Manager plays a crucial role in developing and maintaining customer relationships, identifying new business opportunities, and maximizing sales performance.
Assistant Customer Service Manager Mumbai, India Department: Air Freight Experience: 5-7 years Company Name: ISSGF India Pvt Ltd Company Introduction: ISS Global Forwarding is a leading provider of logistics services, trusted by international organizations across industries for its expertise and sharp focus on customer service. ISS-GF s presence in over 60 countries means an unmatched mix of global perspective and regional know-how that adds that decisive logistical edge to your business. For more information, please . Role Overview: The Assistant Customer Service Manager is responsible for assisting in overseeing and managing the customer service responsibilities within the company. The job holder will be responsible for ensuring the delivery of excellent customer service, resolving customer issues, and supporting the customer service team in achieving their goals. Key Responsibilities: Assist the Customer Service Manager in managing and supervising a team of customer service representatives. Provide guidance, training, and support to the customer service team members to enhance their skills and performance. Set performance goals, monitor progress, and provide regular feedback to team members. Conduct performance evaluations and implement improvement plans as needed. Foster a positive and motivating work environment that encourages teamwork and professional growth. Handle escalated customer complaints or complex issues to ensure prompt and satisfactory resolution. Work closely with the customer service team to address customer concerns and provide effective solutions. Investigate and analyze customer complaints, identify root causes, and implement preventive measures. Ensure timely follow-up with customers to ensure their issues are resolved and their feedback is addressed. Collaborate with the Customer Service Manager to develop and implement customer service policies, procedures, and standards. Monitor customer service metrics, such as response times, customer satisfaction scores, and resolution rates. Identify areas for improvement in customer service processes and practices and recommend and implement enhancements. Stay updated on industry best practices and trends in customer service to continuously improve the department s performance. Liaise with other departments, such as sales, operations, and marketing, to ensure effective coordination and communication. Collaborate with the sales team to address customer inquiries, provide product or service information, and support sales efforts. Work with the operations team to resolve customer service-related issues and ensure smooth order processing and delivery. Collect and analyze customer service data to generate reports and insights for management review. Track key performance indicators (KPIs) and provide regular reports on departmental performance. Identify trends, patterns, and areas of improvement based on customer feedback and data analysis. Requirements: Bachelor s degree in business administration, Supply Chain Management, or a related field. 5-7 years of experience in a customer service role, with at least 2-3 years of supervisory or assistant management experience. Strong interpersonal and communication skills to effectively interact with customers and team members. Proficiency in English (written and verbal). Additional languages may be advantageous. Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills. Kindly fill the form below to apply. Apply Now Personal Information Name * * * * Place to load current CV * * Upload your CV (max 2MB) in PDF, DOCX, or DOC format. Where did you hear about this job Are you legally eligible to work in this country * * Yes No Do you have any relative that work for the company * * Yes No Have you ever been convicted of a felony or crime * * Yes No Acknowledgement Consent for background check (if applicable)
Department: Air Freight Experience: 10+ years Company Name: ISSGF India Pvt Ltd Company Introduction: ISS Global Forwarding is a leading provider of logistics services, trusted by international organizations across industries for its expertise and sharp focus on customer service. ISS-GF s presence in over 60 countries means an unmatched mix of global perspective and regional know-how that adds that decisive logistical edge to your business. For more information, please . Role Overview: The Senior Sales Manager is responsible for leading and managing the sales team, developing and implementing sales strategies, and driving revenue growth for the organization. The job holder will be overseeing the sales process, setting sales targets, and ensuring the team achieves or exceeds them. The Senior Sales Manager plays a crucial role in developing and maintaining customer relationships, identifying new business opportunities, and maximizing sales performance. Key Responsibilities: Develop and implement strategic sales plans to achieve revenue targets and drive business growth. Set sales targets for the sales team and ensure they are aligned with overall company objectives. Monitor sales performance, track progress, and provide regular reports to senior management. Identify areas for improvement and implement sales process enhancements to optimize sales efficiency. Coach and mentor the sales team, providing guidance and support to help them achieve their targets. Manage and develop relationships with key accounts to maximize revenue and customer satisfaction. Understand client needs and provide tailored logistics solutions to meet their requirements. Conduct regular business reviews with key accounts, identifying growth opportunities and addressing any concerns. Collaborate with internal teams to ensure seamless execution of customer orders and outstanding service delivery. Develop and execute sales strategies to penetrate new markets, expand customer base, and increase market share. Conduct market research to identify new business opportunities, market trends, and competitor activities. Analyze sales data, market insights, and customer feedback to drive informed decision-making. Work closely with the marketing team to develop targeted sales campaigns and promotional activities. Lead and motivate a team of sales professionals, setting performance goals and providing ongoing feedback. Foster a collaborative and high-performance culture within the sales team. Conduct regular team meetings, training sessions, and performance reviews. Identify training and development needs and provide coaching and mentoring to enhance sales skills and capabilities. Build and maintain strong relationships with key customers, acting as a trusted advisor and ensuring customer satisfaction. Identify customer needs and propose appropriate logistics solutions to meet their requirements. Address customer concerns and resolve any issues or challenges in a timely and effective manner. Stay updated on customer industry trends and changes to proactively identify opportunities for business growth. Requirements: Bachelor s degree in Business Administration, Marketing, or a related field. An MBA is a plus. 10+ years of experience in sales management roles, preferably in the freight forwarding or logistics industry. Strong knowledge of the Product s services, industry trends, and market dynamics. Proficiency in English (written and verbal). Additional languages may be advantageous. Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills. Kindly fill out the form below to apply. Apply Now Personal Information Name * * * * Place to load current CV * * Upload your CV (max 2MB) in PDF, DOCX, or DOC format. Where did you hear about this job Are you legally eligible to work in this country * * Yes No Do you have any relative that work for the company * * Yes No Have you ever been convicted of a felony or crime * * Yes No Acknowledgement Consent for background check (if applicable)
As an Executive Operations & Sales Support at ISS Global Forwarding in Jaipur, you will play a crucial role in the daily operations and commercial activities of the company. Working closely with the sales, operations, and customer service teams, you will ensure the smooth execution of shipments, provide administrative and analytical support to the sales team, and contribute to delivering exceptional client experiences. Key Responsibilities: - Coordinate end-to-end logistics operations, including freight bookings, documentation, and shipment tracking - Provide administrative and analytical support to the sales team - Liaise with shipping lines, agents, and customers to ensure timely cargo movements - Prepare sales proposals, client presentations, and regular performance reports - Maintain CRM data and follow up on leads, quotes, and pipeline activities - Troubleshoot operational issues and proactively resolve shipment delays or customer queries Qualifications Required: - Fresher or up to 2 years of experience in shipping, freight forwarding, or logistics operations - Strong understanding of supply chain workflows and international trade documentation - Excellent organizational and communication skills - Proficient in MS Office Suite and familiar with CRM systems - Ability to multitask and thrive in a deadline-driven environment About the Company: ISS Global Forwarding, founded in Dubai in 2018, is a leading global forwarding company with a presence in over 30 countries. Specializing in emerging markets, they deliver creative supply chain solutions to companies of all sizes. If you have a passion for logistics, client service, and operational excellence, and meet the qualifications mentioned above, send your resume and a brief cover letter to [ravindra.saini@iss-gf.com] with the subject line: Executive Operations & Sales Support Application. Join the ISS Global Forwarding team and be a part of the fast-paced world of shipping and logistics.,