Role Overview As a Customer Experience Executive at Oberoi Mall in Mumbai, your primary responsibility will be to ensure customer satisfaction through effective support and communication. You will interact with customers on a daily basis, address their queries and concerns, and collaborate with internal teams to enhance the overall shopping experience. Your analytical skills will play a crucial role in gathering customer feedback and proposing improvements to services and facilities. Key Responsibilities - Interact with customers to understand their needs and provide necessary support - Address customer queries and concerns in a timely and efficient manner - Collaborate with internal teams to ensure a seamless shopping experience for customers - Utilize analytical skills to gather feedback and recommend enhancements to services and facilities Qualifications - Strong customer satisfaction and customer support skills - Excellent communication and customer service abilities - Analytical skills to assess and improve the customer experience - Ability to thrive in a fast-paced on-site environment - A Bachelor's degree in Business, Communications, or a related field is advantageous - Previous experience in a customer-focused role is preferred,
Company Description Oberoi Mall, located in Goregaon on the Western Express Highway in Mumbai, is a premier shopping destination featuring over 140 brands. Since its inception in 2008, it has established itself as a go-to spot for high-quality retail, offering a blend of luxury and affordability. Known for its "customer first" philosophy, Oberoi Mall is a one-stop destination for shopping, dining, entertainment, and leisure. Catering to a diverse and discerning clientele, the mall provides a unique and wholesome experience, making it a much-loved spot in suburban Mumbai. Oberoi Mall operates under Oberoi Realty Ltd., a leading real estate development firm. Role Description This is a full-time, on-site role in Mumbai for a Brand Manager. The Brand Manager will be responsible for developing and implementing strategic marketing plans to enhance brand visibility and engagement. This includes overseeing marketing campaigns, coordinating promotional events, managing partnerships with retailers, and analyzing market trends and customer insights to drive business growth. The role also involves ensuring brand consistency across all channels and acting as a liaison between the marketing team and key stakeholders. Qualifications Strategic Marketing, Campaign Management, and Promotions Planning skills Strong ability to analyze Market Trends, Customer Behavior, and Insights Experience in Brand Management, Brand Positioning, and ensuring Brand Consistency Partnership Management and Collaboration with Retailers and Stakeholders Excellent Communication, Presentation, and Interpersonal Skills Ability to deliver under tight deadlines while maintaining a high level of attention to detail Bachelor's degree in Marketing, Business Administration, or a related field Experience in the retail or real estate industry is advantageous