Oberoi Mall

Role Overview As a Customer Experience Executive at Oberoi Mall in Mumbai, your primary responsibility will be to ensure customer satisfaction through effective support and communication. You will interact with customers on a daily basis, address their queries and concerns, and collaborate with internal teams to enhance the overall shopping experience. Your analytical skills will play a crucial role in gathering customer feedback and proposing improvements to services and facilities. Key Responsibilities - Interact with customers to understand their needs and provide necessary support - Address customer queries and concerns in a timely and efficient manner - Collaborate with internal teams to ensure a seamless shopping experience for customers - Utilize analytical skills to gather feedback and recommend enhancements to services and facilities Qualifications - Strong customer satisfaction and customer support skills - Excellent communication and customer service abilities - Analytical skills to assess and improve the customer experience - Ability to thrive in a fast-paced on-site environment - A Bachelor's degree in Business, Communications, or a related field is advantageous - Previous experience in a customer-focused role is preferred,