Required Marketing Intern (Female Only) Education : MBA in Marketing/3 to 6 months experience in Relevant field. Job Types: Full-time, Permanent, Fresher, Internship Contract length: 3 months Pay: From ₹15,000.00 per month Schedule: Day shift Work Location: In person Expected Start Date: 17/06/2025
Role Overview: We’re seeking a dynamic and driven Tele Sales & Pre-Sales Executive who can support our lead generation, solution positioning, and sales enablement activities. You’ll be instrumental in crafting impactful pitches, researching target customers, and preparing tailored solution presentations. We need fresher or up to one year experience candidates. (Female Only) Desk job at our office (Monday to Friday 9.30 am to 6.00 pm). Languages : Fluent English & Hindi must Key Responsibilities: Tele Sales Pitching: Initiate cold calls or follow-up calls to qualified B2B prospects, introducing our SaaS platform and securing interest for demos or meetings. Customer Contact Research: Identify and validate decision-makers and influencers within target organizations using LinkedIn, CRM, WEB, and other tools. Solution Presentation Preparation: Collaborate with the marketing and solution teams to build customized decks, proposals, and ROI-led narratives aligned to prospect pain points. Pitch Content Development: Draft and update compelling call scripts, email sequences, and messaging frameworks based on buyer personas. Sales Coordination: Support sales managers by preparing pre-sales materials, meeting briefs, and post-call follow-ups. CRM & Reporting: Update CRM systems with leads, interactions, and status, and maintain records for reporting and campaign optimization. Skills & Qualifications: Bachelor's degree in Business, Marketing, or related field. 0-1 years experience in B2B SaaS tele sales or pre-sales support. Excellent English verbal and written communication skills. Familiarity with CRM tools. Ability to understand and communicate SaaS product value propositions. Self-starter with a proactive approach to problem-solving and learning. Nice to Have: Experience in the supply chain / logistics tech domain. Knowledge of B2B sales funnels , sales enablement tools, or inside sales practices . Ability to create visually appealing pitch decks (e.g., PowerPoint, Canva, or Google Slides). Job Types: Full-time, Permanent Schedule: Day shift Supplemental Pay: Performance bonus Language: Hindi (Required) English (Required) Work Location: In person Expected Start Date: 11/07/2025
Required Telesales Executive (Female Candidates Only) who is/was working in BPO sector Must have good communication skills in English & Hindi Have knowledge to post in Linkedin/Instagram/Facebook & various other social media 5 days working, Day shift Fixed Saturday & Sunday off Required 0-1 year experience Location: Bangalore Send CV to [email protected] Job Types: Full-time, Permanent, Fresher Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person Expected Start Date: 18/07/2025
Job Title: B2B SaaS Tele Sales & Pre-Sales Executive We need fresher or up to one year experience candidates (Female candidates only) Desk job at our office (Monday to Friday 9.30 am to 6.00 pm). Languages: Fluent in English & Hindi must Tele Sales Pitching Customer Contact Research Sales Coordination Job Types: Full-time, Fresher, Internship Schedule: Day shift Fixed shift Monday to Friday Language: English (Preferred) Work Location: In person Expected Start Date: 23/07/2025
Role : Functional Support Manager Location: Haldia, Kolkata, West Bengal Required Academics: Bachelor’s degree in Business Administration, Commerce, or a related fields with Supply chain specialization. Master Degree preferred Experience : 6+ years of experience in customer support or related roles. Key Responsibilities: 1. Execution Leadership: ● Define and drive the implementation of comprehensive customer support strategies that align with organizational goals across SCLEN.ai platforms, including SAP and Analytics, to significantly enhance customer satisfaction and retention. ● Execute strategies to improve service delivery and resolution timelines. ● Ensure support activities are in line with broader business goals. 2. Client Engagement: ● Serve as the primary point of contact for key clients, addressing their business challenges and managing expectations to ensure successful solution delivery. ● Advocate for customer needs within the organization (VoC), ensuring feedback informs product and service improvements. ● Track and enhance CSAT and NPS scores, improve service levels, and build a knowledge base to support common ticketing requests. ● Identify and mitigate potential risks to enhance customer satisfaction while ensuring operational efficiency. ● Collaborate with leadership to align support efforts with organizational goals, generate leads for upselling, and manage customer contracts for retention and revenue maximization. ● Data Privacy & Security: Ensure adherence to the company's and client's data privacy and security policies. 3. Team Collaboration & Management: ● Lead, Mentor & Manage the customer support team, fostering a collaborative and innovative culture ensuring that they have the resources and support needed to execute their roles effectively. ● Allocate resources efficiently across the Customer Support Teams to meet project demands. ● Develop backup plans for each customer support team member to ensure seamless support continuity for customers ● Implement Rewards & Recognition to boost the employee performance & recognition 4. Performance Metrics: ● Monitor key performance indicators (KPIs) and metrics to assess self & team performance, customer satisfaction, and operational efficiency in line with Business objectives & company goals. ● Ensure adherence to timelines against the planned deliveries & adherence to agreed service level agreements (SLAs) with Customers ● Track and report on the percentage of on-time project rollouts. Ensure tasks are completed within planned timelines. ● Analyse and drive innovative strategies to continuously improve CSAT and NPS score. 5. Process Improvement & Technology Adoption: ● Identify & Implement areas for process improvement and implement best practices to enhance service delivery and customer experience. ● Spearhead initiatives aimed at optimizing internal processes to enhance customer satisfaction through proactive and preventive approach. ● Identify potential risks in support engagements and develop mitigation plans. ● Implement & utilize technology tools, to effectively meet the needs of both the team and customers Stay updated on emerging technology tools (like Jira, MS Projects, MS Visio, Team Nest, etc., 6. Cross-Functional Collaboration & Reporting : ● Prepare and present comprehensive reports to senior leadership on customer support performance, including risks, mitigation strategies, and opportunities for improvement. ● Liaise & collaborate with cross-functional department teams to resolve customer escalations, process gaps and issues as required for Tickets and Change Requests to ensure the mandated KPI agreements are fulfilled. ● Provide regular updates and metrics to management. ● Ensure compliance with data privacy and security. 7. Training & Development: ● Participate in regular training programs & Implement learnings to enhance self & team members’ skills for delivering exceptional support, while ensuring strong operational effectiveness and seamless coordination across support teams ● Drive initiatives for knowledge base, training and development to enable reduction in the number of tickets and efficient ticket handling. ● Participate in initiatives for training and knowledge sharing to reduce ticket volumes. Oversee the creation, management, and continuous improvement of user manuals and standard operating procedures (SOPs) for customers, ensuring they align with configurations and business requirements. 8. Technical Understanding / Skills required ● In-Depth Customer Support Expertise: Strong understanding of customer support metrics and tools, including CRM software and ticketing systems, with the ability to leverage them for strategic improvement. ● Proven Track Record in Enhancing Customer Satisfaction: Demonstrated history of successfully improving customer satisfaction scores and elevating team performance through effective leadership. ● Team Leadership and Motivation: Proven ability to lead, inspire, and motivate teams towards common goals. ● Exceptional Communication and Interpersonal Skills: Strong ability to build and maintain relationships with customers, stakeholders, and team members, facilitating collaboration and trust. ● Advanced Analytical and Problem-Solving Skills: Robust analytical abilities with a data-driven approach to decision-making, enabling effective problem resolution and process optimization. ● Proficiency in MS Office Suite: Expertise in Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook, with advanced skills for reporting and data visualization. ● Data Analysis and Presentation Expertise: Ability to utilize advanced features in MS Office for in-depth data analysis and compelling visual presentations that drive strategic initiatives. ● Adaptability in Fast-Paced Environments: Proven ability to thrive in dynamic settings while managing multiple priorities and meeting deadlines effectively. ● Strong Integrity and Ethical Standards: Commitment to upholding high ethical standards in all customer interactions and decision-making processes. ● Proactive Leadership and Self-Motivation: Demonstrates high levels of initiative, ownership, and accountability in driving team success and operational excellence. ● Autonomous Work Capability: Ability to work independently and effectively. Manage tasks in a remote environment & travel as needed to client locations for discussions & trainings. ● Supply Chain Knowledge with SaaS Experience: Comprehensive understanding of supply chain processes, with preferred experience in SaaS products to enhance functional support Send your CV to kavan.bm@caliperbusiness.com stating subject ‘Applying for the post of Functional Support Manager’ Job Types: Full-time, Permanent Pay: ₹600,000.00 - ₹800,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person
Role : Functional Support Manager Location: Haldia, Kolkata, West Bengal Required Academics: Bachelor’s degree in Business Administration, Commerce, or a related fields with Supply chain specialization. Master Degree preferred Experience : 6+ years of experience in customer support or related roles. Key Responsibilities: 1. Execution Leadership: ● Define and drive the implementation of comprehensive customer support strategies that align with organizational goals across SCLEN.ai platforms, including SAP and Analytics, to significantly enhance customer satisfaction and retention. ● Execute strategies to improve service delivery and resolution timelines. ● Ensure support activities are in line with broader business goals. 2. Client Engagement: ● Serve as the primary point of contact for key clients, addressing their business challenges and managing expectations to ensure successful solution delivery. ● Advocate for customer needs within the organization (VoC), ensuring feedback informs product and service improvements. ● Track and enhance CSAT and NPS scores, improve service levels, and build a knowledge base to support common ticketing requests. ● Identify and mitigate potential risks to enhance customer satisfaction while ensuring operational efficiency. ● Collaborate with leadership to align support efforts with organizational goals, generate leads for upselling, and manage customer contracts for retention and revenue maximization. ● Data Privacy & Security: Ensure adherence to the company's and client's data privacy and security policies. 3. Team Collaboration & Management: ● Lead, Mentor & Manage the customer support team, fostering a collaborative and innovative culture ensuring that they have the resources and support needed to execute their roles effectively. ● Allocate resources efficiently across the Customer Support Teams to meet project demands. ● Develop backup plans for each customer support team member to ensure seamless support continuity for customers ● Implement Rewards & Recognition to boost the employee performance & recognition 4. Performance Metrics: ● Monitor key performance indicators (KPIs) and metrics to assess self & team performance, customer satisfaction, and operational efficiency in line with Business objectives & company goals. ● Ensure adherence to timelines against the planned deliveries & adherence to agreed service level agreements (SLAs) with Customers ● Track and report on the percentage of on-time project rollouts. Ensure tasks are completed within planned timelines. ● Analyse and drive innovative strategies to continuously improve CSAT and NPS score. 5. Process Improvement & Technology Adoption: ● Identify & Implement areas for process improvement and implement best practices to enhance service delivery and customer experience. ● Spearhead initiatives aimed at optimizing internal processes to enhance customer satisfaction through proactive and preventive approach. ● Identify potential risks in support engagements and develop mitigation plans. ● Implement & utilize technology tools, to effectively meet the needs of both the team and customers Stay updated on emerging technology tools (like Jira, MS Projects, MS Visio, Team Nest, etc., 6. Cross-Functional Collaboration & Reporting : ● Prepare and present comprehensive reports to senior leadership on customer support performance, including risks, mitigation strategies, and opportunities for improvement. ● Liaise & collaborate with cross-functional department teams to resolve customer escalations, process gaps and issues as required for Tickets and Change Requests to ensure the mandated KPI agreements are fulfilled. ● Provide regular updates and metrics to management. ● Ensure compliance with data privacy and security. 7. Training & Development: ● Participate in regular training programs & Implement learnings to enhance self & team members’ skills for delivering exceptional support, while ensuring strong operational effectiveness and seamless coordination across support teams ● Drive initiatives for knowledge base, training and development to enable reduction in the number of tickets and efficient ticket handling. ● Participate in initiatives for training and knowledge sharing to reduce ticket volumes. Oversee the creation, management, and continuous improvement of user manuals and standard operating procedures (SOPs) for customers, ensuring they align with configurations and business requirements. 8. Technical Understanding / Skills required ● In-Depth Customer Support Expertise: Strong understanding of customer support metrics and tools, including CRM software and ticketing systems, with the ability to leverage them for strategic improvement. ● Proven Track Record in Enhancing Customer Satisfaction: Demonstrated history of successfully improving customer satisfaction scores and elevating team performance through effective leadership. ● Team Leadership and Motivation: Proven ability to lead, inspire, and motivate teams towards common goals. ● Exceptional Communication and Interpersonal Skills: Strong ability to build and maintain relationships with customers, stakeholders, and team members, facilitating collaboration and trust. ● Advanced Analytical and Problem-Solving Skills: Robust analytical abilities with a data-driven approach to decision-making, enabling effective problem resolution and process optimization. ● Proficiency in MS Office Suite: Expertise in Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook, with advanced skills for reporting and data visualization. ● Data Analysis and Presentation Expertise: Ability to utilize advanced features in MS Office for in-depth data analysis and compelling visual presentations that drive strategic initiatives. ● Adaptability in Fast-Paced Environments: Proven ability to thrive in dynamic settings while managing multiple priorities and meeting deadlines effectively. ● Strong Integrity and Ethical Standards: Commitment to upholding high ethical standards in all customer interactions and decision-making processes. ● Proactive Leadership and Self-Motivation: Demonstrates high levels of initiative, ownership, and accountability in driving team success and operational excellence. ● Autonomous Work Capability: Ability to work independently and effectively. Manage tasks in a remote environment & travel as needed to client locations for discussions & trainings. ● Supply Chain Knowledge with SaaS Experience: Comprehensive understanding of supply chain processes, with preferred experience in SaaS products to enhance functional support Send your CV to kavan.bm@caliperbusiness.com stating subject ‘Applying for the post of Functional Support Manager’ Job Types: Full-time, Permanent Pay: ₹600,000.00 - ₹800,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person
As a Functional Support Manager at SCLEN.ai, your role involves defining and implementing customer support strategies to enhance satisfaction and retention across platforms like SAP and Analytics. Your key responsibilities include: - Leading the execution of customer support strategies aligned with organizational goals - Improving service delivery and resolution timelines - Serving as the primary contact for key clients, managing their expectations, and advocating for their needs within the organization - Tracking and enhancing customer satisfaction and NPS scores - Managing the customer support team, fostering a collaborative culture, and ensuring resource allocation for project demands - Monitoring key performance indicators and metrics for self and team performance - Identifying areas for process improvement and implementing best practices - Preparing and presenting comprehensive reports to senior leadership on customer support performance - Participating in regular training programs to enhance self and team members" skills - Demonstrating in-depth customer support expertise, team leadership, communication skills, and adaptability in fast-paced environments Additionally, you will need to have a Bachelor's degree in Business Administration, Commerce, or a related field with Supply chain specialization, while a Master's degree is preferred. You should have at least 6 years of experience in customer support or related roles. If you are interested in this position, please send your CV to kavan.bm@caliperbusiness.com with the subject "Applying for the post of Functional Support Manager." Please note that this is a full-time, permanent position with benefits including health insurance and Provident Fund. The work location is in person at Haldia, Kolkata, West Bengal. Looking forward to receiving your application.,