3159 Customer Satisfaction Jobs - Page 39

: - oversee the installation, maintenance, and repair of refrigeration equipment, including transport freezers, deep freezers, eutectic freezers, candy makers, and blast freezers. The ideal candidate will have extensive experience in refrigeration systems, strong leadership abilities, and a commitment to customer satisfaction. Lead and supervise a team of service technicians, ensuring high-quality service delivery and adherence to safety standards. Maintain strong relationships with customers, addressing service complaints promptly and suggesting product improvements to the production team. Monitor technician productivity, conduct performance evaluations, and provide feedback to enhance service efficiency and effectiveness.

we are Required male candidates for automobile dealership company in panki basic computer knowledgebe must good company faicility and envoirnment attarctiv salary diploma and graduate all technical applyed

Lead a team of tier 1, 2 and 3 Customer Support professionals who respond via phone/email/chat to customer inquiries Implement and refine processes and procedures for the CSR Monitor CSR metrics & implement initiatives to drive continuous improvement Required Candidate profile Prior experience working in a software support role including at least 5 years of leadership experience managing direct reports Experience supporting Enterprise SaaS applications

Capable of handling customers service requests. Coordinate with insurance company and workshop for accident management. Provide Customers with technical information for the upkeep of the vehicle. Responsible for maintaining healthy relation.

Manages and/or provides dedicated account management support to a complex portfolio of national accounts. Builds and maintains business relationships with key buyers by applying the principles of strategic account management to achieve account market share goals across all Marriott lodging brands in the market. Develops strong partnerships with buyers for the purpose of penetrating and growing market share and driving national account sales for all properties. Leverages Marriott s products and services as a team member within their assigned account portfolio. Responsible for increasing Marriott s preference, loyalty and profitable share within assigned national accounts and contribute to overall National Sales Team success through the direct sales efforts of revenue generation and value creation. Executes the overall account strategy for assigned national accounts to generate and maximize business. May lead and direct a specific sales team in the processes of strategic account management and team-based sales. CANDIDATE PROFILE Education and Experience Required : Minimum of 10 years of relevant sales and marketing experience. Preferred : Relevant university or college qualification or degree. Total Account Management experience. Hospitality sales experience. English language, written and spoken. Local language, written and spoken. CORE WORK ACTIVITIES The role of the Account Director, National Sales is to support the National Sales Team vision and mission by executing transactional sales excellence. Sales and Account Management Develops and implements the overall account strategy for assigned accounts. Execute sales strategy to achieve account goals. Retains, expands and grows account revenue of assigned accounts through total account penetration, margin management, and implementation of sales and marketing initiatives. Penetrates assigned accounts for group and transient, as well as exploring opportunities for extended stay and catering sales business. Maintains current business accounts for new business within accounts. Qualify potential accounts and re-qualifies existing accounts with accuracy. Articulates the financial benefits of a proposal as it pertains to the customer s business objectives. Collects and analyzes key information about the customer s business and/or operation. Counsels internal stakeholders on optimal negotiating stance. Demonstrates benefits of total account management and team-based sales. Demonstrates working knowledge of legal issues within industry. Develops opportunity sales plan with actionable steps to attain revenue goals. Identifies key purchase points and decision-makers that influence the buy decision. Maintains account information in SFA to ensure accurate and up-to-date account reporting of leads. Qualifies each business opportunity and recommend Marriott products that match both the customer needs as well as the hotel s business needs. Suggest positive alternatives whenever necessary. Leverages appropriate sales and property Leadership to ensure account saturation, pull-through of account strategies and selling solutions at the local property level. Supports data gathering, reporting & tracking functions. Understands traditional industry processes (pricing, RFPs, proposals, etc) Executes and supports Marriott s Customer Service Standards and hotel s Brand Standards. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building an Account and loyalty to Marriott International. Revenue Generation Relates customer needs to product capabilities. Routinely quantifies the business impact to both the customer and Marriott. Works with Revenue Management to support account strategy in-market. Builds and strengthens accounts with existing and new customers, industry organizations and brand network to enable future bookings, including sales calls, entertainment, familiarization ( fam ) trips, trade shows, etc. Pursues initiatives to capitalize on strengths and market opportunities, and to counter competitive threats. Value Creation Anticipates and quickly seizes opportunities not obvious to others to build customer satisfaction. Delivers on commitments to customers. Delivers value-added products and services to create long term customer loyalty. Focuses on two-way communication to ensure win-win relationship is maintained. Serves as the account s local service guarantee by ensuring that outstanding service delivery is maintained at every customer touch point, issues are resolved timely and to the customers 100% satisfaction. Understands the overall market dynamics - competitors strengths and weaknesses, economic trends, supply and demand etc. and how to sell to assigned accounts. Act as the customer s advocate through understanding account needs and opportunities. Identify emerging business opportunities and risks within assigned accounts and provide feedback to key stakeholders (i.e. property Leadership). Resolve guest issues that arise in the sales process effectively and brings issues to the attention of property leadership, as appropriate. Positions self as Subject Matter Expert in terms of customer or account activity, business segment activity or market/region activity. Uses knowledge of Marriott s operations, its markets and competitors to promote dialogue and enrich customer interactions. Market Integration & Team Participation Ensures account sales strategies are communicated, implemented and updated as market conditions fluctuate. Facilitates educational opportunities that enhance credibility and integration between the National Sales Team and internal stakeholders. Identifies and cultivate relationships with key colleagues and stakeholders in other parts of the organization. Participates with account team in market pull-through activity. Other Performs other duties as assigned to meet business needs. .

Manage open IT positions and oversee day-to-day staffing delivery to clients. Source candidates using various job portals and social media platforms. Conduct interviews and filter candidates for the specific roles. Lead the recruitment process to meet targets and deliverables within the defined framework and timelines. Build and maintain a strong pipeline of potential IT candidates. Ensure timely delivery of all the reports of recruitment metrics to clients and senior management. Communicate, present, and influence key stakeholders at all levels of the organization. Collaborate with internal business stakeholders to understand IT staffing needs. Proactively source and engage passive IT candidates. Maintain an updated database of candidates for future IT opportunities. Track and analyze recruitment metrics to measure the effectiveness of sourcing and hiring efforts. Provide regular reports on recruitment activities, candidate pipelines, and hiring progress. Identify areas for improvement in the recruitment process and implement necessary changes. Requirements Graduation in any discipline. 3-6 years of experience in IT Recruitment. Experience and ability to manage hiring targets. Strong drive with an executive vision, client management skills, negotiation skills, and industry understanding. Excellent understanding of IT market dynamics, cost structures, and resource availability. Ability to strategize and lead from the front to ensure high customer satisfaction.

Spanbix Technologies is looking for Telecaller - Greater to join our dynamic team and embark on a rewarding career journey A telecaller is a customer service representative who contacts customers over the telephone A typical job description for a telecaller includes the following responsibilities:1 Make outbound calls to customers to promote products and services, or follow up on recent purchases 2 Respond to customer inquiries and provide information about products and services 3 Resolve customer complaints and provide appropriate solutions 4 Keep records of all customer interactions and transactions, updating customer information in a database as necessary 5 Meet and exceed sales and customer satisfaction targets 6 Continuously improve product and service knowledge to provide accurate information to customers 7 Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings 8 Follow all company policies and procedures, including those related to confidentiality and data security 9 Participate in training and development opportunities to improve skills and knowledge 10 Adhere to schedules and work efficiently under pressure to meet deadlines

We are seeking a skilled and dedicated Zoho Customer Support Engineer to join our team. The ideal candidate will possess in-depth experience and understanding of the Zoho suite of applications, strong business knowledge, and excellent customer support skills. This role involves resolving customer issues, tracking and closing maintenance tickets, and advising clients on important software updates. Key Responsibilities: 1. Provide exceptional customer support for the Zoho suite of applications, addressing and resolving client issues in a timely and effective manner. 2. Maintain a high level of expertise in Zoho applications, including CRM, Projects, Desk, Books, and other related tools. 3. Track, manage, and close maintenance tickets, ensuring all issues are resolved to customer satisfaction. 4. Communicate with clients to provide guidance on important software updates and best practices. 5. Collaborate with the technical team to identify, troubleshoot, and resolve technical issues. 6. Develop and maintain strong relationships with clients, understanding their business needs and providing tailored solutions. 7. Document support interactions and maintain accurate records of client issues and resolutions. 8. Provide training and support to clients to help them effectively use Zoho applications. 9. Stay updated with the latest developments and features of Zoho applications to provide informed support and recommendations. Requirements Qualifications: 1. In-depth experience and understanding of Zoho applications. 2. Strong business knowledge and the ability to understand and address customer needs. 3. Proven experience in customer support, preferably in a software or technology environment. 4. Excellent problem-solving skills and the ability to troubleshoot technical issues. 5. Strong communication and interpersonal skills, with the ability to explain complex concepts in a clear and concise manner. 6. Ability to work independently and as part of a team. 7. Strong organizational skills and attention to detail. 8. Experience with ticketing systems and support documentation. Preferred Qualifications: 1. Certification in Zoho applications. 2. Experience with other CRM or ERP systems. 3. Knowledge of software development processes and methodologies. Application" in the subject line.

Lead customer support team, ensuring timely resolution of customer queries & complaints & driving customer satisfaction. Responsibilities include team, process improvement & collaborating with other departments to enhance overall customer experience.

Responsible for coolant technology in India. Acts as a liaison between global tech teams, OEMs, labs & partners. Drives product trials, customer support, testing & compliance. Need candidates from coolant manufacturing industry.

SUMMARY Job Role CRE Job Summary: The Customer Relations Executive (CRE) is responsible for providing an exceptional customer experience by assisting clients with inquiries, managing their sales journey, ensuring customer satisfaction, and handling post- sales activities. The CRE plays a vital role in maintaining customer relationships and supporting the sales team in achieving showroom targets. Key Responsibilities: 1) Customer Engagement: Greet and welcome customers to the showroom, ensuring a positive first impression. Assist customers in understanding the features and benefits of the vehicles available in the showroom. Respond to customer inquiries via phone, email, and in - person visits promptly and professionally. 2) Sales Assistance: Support the sales team by facilitating test drives, providing product brochures, and explaining vehicle specifications. Guide customers through the vehicle purchasing process, from initial inquiry to final sale. Maintain accurate customer records, track customer interactions, and follow up on leads. 3) Customer Relationship Management: Build and maintain strong relationships with existing and potential customers to foster loyalty. Handle customer concerns and complaints effectively, ensuring a high level of customer satisfaction. Conduct post - sales follow - up to ensure the customer is satisfied with their purchase and address any issues. 4) Documentation & Coordination: Assist customers with the necessary paperwork for vehicle purchases, insurance, registration, and financing. Coordinate with internal departments to ensure smooth vehicle delivery and timely post - sale services. Maintain an organized customer database, updating it with new leads and closed sales. 5) Showroom Operations Support: Ensure the showroom is well - presented, including keeping promotional material updated and maintaining a clean, welcoming environment. Coordinate events, such as vehicle launches, promotions, and customer appreciation days. Assist in showroom reporting, providing updates on customer feedback, sales leads, and market trends. 6) Market and Product Knowledge: Stay updated on the latest automobile models, features, and industry trends. Understand the competitive landscape and provide customers with insights on how the showroom’s offerings compare. Requirements Experience : 2+ years of experience in customer relations, preferably in the automobile industry. Communication Skills : Excellent verbal and written communication skills with a customer - first attitude. Interpersonal Skills : Strong interpersonal skills to build rapport and handle customer concerns effectively. Tech-Savvy : Proficiency in using CRM systems, Microsoft Office, and other relevant software. Time Management : Ability to manage multiple customers and inquiries efficiently. Sales Orientation : Understanding of basic sales processes and customer management. Preferred Qualifications: Prior experience in a premium automobile showroom. Ability to work in a fast - paced and dynamic environment. Knowledge of automotive technology, vehicle financing, and insurance processes. Required Skills & Qualifications: Education : Bachelor’s degree in Business, Marketing, or a related field is preferred Benefits PF+Incentives

What you'll do- *Respond to Customer Queries in a timely and accurate way, via phone, email or chat, ensuring a positive customer experience. *Ensure Service delivered to our customers. Please Call or Whatsapp 8099138355/ 9387861695 Required Candidate profile Fresher Languages - Hindi, Marathi, Assamese, Uria, Bengali and English ( Mandatory) Shifts - Rotational *Salary CTC*- 3lpa Immediate joiner

SUMMARY Customer Relations Executive (CRE) Job Overview The role of the Customer Relations Executive (CRE) involves providing exceptional customer experiences, assisting clients with inquiries, managing their sales journey, ensuring customer satisfaction, and handling post-sales activities. The CRE is instrumental in nurturing customer relationships and supporting the sales team in meeting showroom targets. Key Duties Engage with customers to understand their needs and provide assistance. Provide support to the sales team by offering sales assistance to clients. Manage and maintain customer relationships to ensure satisfaction and loyalty. Handle documentation and coordinate activities related to customer interactions. Requirements Requirements: Experience : At least 2 years of customer relations experience, preferably in the automobile industry. Communication Skills : Exceptional verbal and written communication skills with a customer-centric approach. Interpersonal Skills : Strong interpersonal abilities to establish rapport and address customer concerns effectively. Tech-Savvy : Proficient in utilizing CRM systems, Microsoft Office, and other relevant software. Time Management : Capable of efficiently managing multiple customers and inquiries. Sales Orientation : Understanding of fundamental sales processes and customer management. Preferred Qualifications : Previous experience in a high-end automobile showroom. Ability to thrive in a fast-paced and dynamic environment. Knowledge of automotive technology, vehicle financing, and insurance processes. Education : A bachelor's degree in Business, Marketing, or a related field is preferred. Benefits PF+Incentives

Virtual interviews Hiring for BPO International process 5 Days rotational shifts 2 days rotational offs Excellent communication mandatory Contact drop cv on 8826770027 - Shivam 7428370506 - Ritu

Role & responsibilities Receiving & lodging Customer Complaints ( Consumers / Wholesalers / Dealers / Retailers). Handling Complaints / Queries. Coordination with related units / departments for promptly rectification and closure of customer complaints / issues. Prepare daily activity report. Relationship activities with Customers (Greeting / Redemption etc.) MIS to reporting authority as per defined periodicity. Inbound and Outbound Calling Good Communication Skills Preferred candidate profile Max 28 Years Old Candidate should be well versed with MS Excel & Email Etiquette Candidate should be Residing from Noida location

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Role & responsibilities To be responsible for making outbound calls on a daily basis using data provided . To work closely with the Service Manager and service team to ensure leads are generated within various business sectors. To convert the calls to service appointments. Preferred candidate profile Perks and benefits

Pink City Royals is looking for Telecaller - Tele Sales Executive / Tele Marketing Executive to join our dynamic team and embark on a rewarding career journey Make outbound calls to customers to promote products and services, or follow up on recent purchases. Respond to customer inquiries and provide information about products and services. Resolve customer complaints and provide appropriate solutions. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. Meet and exceed sales and customer satisfaction targets. Continuously improve product and service knowledge to provide accurate information to customers. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. Follow all company policies and procedures, including those related to confidentiality and data security. Participate in training and development opportunities to improve skills and knowledge. Adhere to schedules and work efficiently under pressure to meet deadlines.

Indian Circuit is looking for Telecaller to join our dynamic team and embark on a rewarding career journey Make outbound calls to customers to promote products and services, or follow up on recent purchases. Respond to customer inquiries and provide information about products and services. Resolve customer complaints and provide appropriate solutions. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. Meet and exceed sales and customer satisfaction targets. Continuously improve product and service knowledge to provide accurate information to customers. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. Follow all company policies and procedures, including those related to confidentiality and data security. Participate in training and development opportunities to improve skills and knowledge. Adhere to schedules and work efficiently under pressure to meet deadlines.

VRAJ DIGITAL TILES is looking for Salesman to join our dynamic team and embark on a rewarding career journey Lead Generation and Prospecting: Identify potential customers through various channels such as networking, cold calling, and referrals Sales Presentations: Conduct sales presentations and product demonstrations to prospective clients, highlighting the features and benefits of the products/services Customer Engagement: Develop and maintain strong relationships with existing and potential customers to understand their needs and provide appropriate solutions Sales Targets: Meet or exceed monthly, quarterly, and annual sales targets and objectives Product Knowledge: Maintain an in-depth understanding of the companys products and services, staying updated on new features and enhancements Market Research: Monitor market trends and competitor activities, providing insights and recommendations to the sales team and management Sales Documentation: Prepare and deliver accurate and timely sales proposals, contracts, and reports Customer Support: Collaborate with the customer service team to ensure customer satisfaction and address any issues or concerns promptly Networking: Attend industry events, trade shows, and conferences to network with potential customers and stay informed about industry developments Follow-Up: Conduct follow-up activities to ensure customer satisfaction and secure repeat business

BKMSOLVENTS is looking for Project Manager (IT) to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

AppQuarterz Technologies is looking for Project Manager to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

Way2it Techno Services Private Limited is looking for Project Manager to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements. Lead our client projects from inception to delivery, ensuring timely completion while maintaining high-quality standards.

Greetings from The Job Factory !!!! We are India's Largest BPO Recruitment Company. Golden opportunity for freshers and Experience Salary Range : 5.5L.P.A + Incentive For more details Contact : HR Divyanshi @ 9972832623 (Call or whatsapp ) Email ID : divyanshithejobfactory@gmail.com Role & responsibilities : Manage inbound and outbound calls from international customers to provide assistance and resolve inquiries. Deliver exceptional customer service by efficiently addressing customer queries and providing effective solutions. Assist with product or service-related questions, troubleshooting, and technical support (if applicable). Maintain a high level of product knowledge to provide accurate information and resolve customer concerns. Accurately document and update customer information in the companys CRM system. Follow company policies and service level agreements (SLAs) to ensure high customer satisfaction. Communicate in a clear, polite, and professional manner to ensure a positive customer experience. Meet individual and team performance targets, such as call handling time, customer satisfaction scores, and first-call resolution. Collaborate with other team members and departments to improve service delivery. Preferred candidate profile : Fluency in English: Excellent verbal communication skills in English (knowledge of additional languages is a plus). Communication Skills: Clear, confident, and customer-centric communication skills. Problem-Solving: Ability to handle complex issues with professionalism and patience. Adaptability: Comfortable with a fast-paced environment and adjusting to changing customer needs. Technical Skills: Basic knowledge of computer applications and CRM software. Time Management: Strong time management skills to handle high call volumes efficiently. Experience: Previous experience in customer service, technical support, or a voice-based role is preferred. Freshers are also encouraged to apply. Education: Minimum high school diploma; a college degree is preferred. Shift Flexibility: Willingness to work flexible hours, including weekends and holidays. Perks and benefits : Competitive Salary: Attractive salary based on experience and skills. Performance-Based Incentives: Rewards and incentives for achieving KPIs such as customer satisfaction, call quality, etc. Health Benefits: Comprehensive medical insurance and healthcare plans. Retirement Benefits: Provident fund, retirement savings, or pension options. Paid Time Off: Generous vacation days, sick leave, and public holidays. Employee Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs. Work-Life Balance: Flexible working hours and paid time off to support work-life balance. Career Growth Opportunities: Opportunities for internal promotions and career development. Training & Development: Ongoing training to help you enhance both personal and professional skills. Recognition & Rewards: Regular recognition for top performers, including Employee of the Month awards. For more details Contact : HR Divyanshi @ 9972832623 (Call or whatsapp ) Email ID : divyanshithejobfactory@gmail.com

Assist the Front Office Manager in overseeing front office operations, including Bell/Door Staff, Switchboard, and Guest Services. Supervise daily staff activities to ensure smooth check-in and check-out processes and high service standards. Handle guest complaints and resolve issues to maintain guest satisfaction. Monitor and manage staffing levels to balance service quality and financial objectives. Communicate business objectives clearly with staff, recognize performance, and drive team motivation. Ensure compliance with policies, procedures, and service quality standards across shifts. Act as a role model and support staff development through coaching, mentoring, and feedback. Provide exceptional customer service and encourage staff to exceed guest expectations. Monitor guest feedback on services and facilities, ensuring continuous improvement. Train staff in credit policies, service recognition programs, and daily sales procedures. Oversee front desk shift operations, ensuring policy compliance and fair administration of disciplinary procedures. Support hiring, onboarding, and training activities, ensuring employees receive the necessary orientation. Participate in employee satisfaction initiatives, maintaining an open-door policy and addressing concerns proactively. Perform front desk duties and lead shift operations as required. Maintain communication with executives, team members, and stakeholders on operations and performance updates.