3331 Customer Satisfaction Jobs - Page 38

Positions General Duties and Tasks In these roles you will be responsible for: Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met Analyzing medical insurance claims for quality assurance Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Requirements for this role include: Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM. High school diploma 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend s basis business requirement. *** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

About Teachmint: At Teachmint, we believe that education moves the world forward and deserves the best technology in this pursuit. We are a global classroom technology company empowering educators and institutions in over 50 countries. At the forefront of classroom innovation, Teachmint is transforming how education is delivered through its proprietary solutions Teachmint X, an AI-powered digital board; EduAI, an intelligent AI companion that empowers educators and learners to become self reliant; and our interactive whiteboard technology, designed to blend intelligence with usability and elevate every moment of classroom interaction. We are redefining education infrastructure. Whether youre architecting backend systems, designing intuitive front-end experiences, improving deployment pipelines, driving business growth and brand visibility, or scaling user impact your work here directly shapes the future of education. If you re excited by the idea of building smart, scalable, and meaningful solutions in education, come create with us. Learn more: www.teachmint.com Role: Customer Support Specialist Job Overview: Responsible for effectively, efficiently and promptly responding to customer inquiries, requests and complaints received via phone, e-mail or mail to achieve customer satisfaction. Collect, direct the questions, complaints and issues from customers to the relevant departments to get them answered and solved in a timely manner. Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Identify customer needs/issues and provide appropriate solutions or alternatives. Assist customers with product information and technical support. Handle and resolve customer complaints, escalating issues when necessary. Keep accurate records of customer interactions and transactions. Collaborate with other teams to ensure seamless customer experiences. Provide feedback on customer concerns and suggestions to improve products and services. Stay updated on product knowledge and company policies. Requirements: Proven experience in customer support or a related field. Excellent communication skills, both written and verbal. Strong problem-solving abilities and attention to detail. Ability to remain calm and composed under pressure. Empathetic and patient attitude towards customers. Preferred Experience in Zoho desk or Zen desk

About FloBiz: FloBiz is Indias first neobusiness platform, revolutionizing the way Small and Medium-sized Enterprises (SMEs) operate in India. Our mission is to digitize 65 million MSMEs in the country, and we are well on our way to achieving this goal. Our flagship product, myBillBook, has already empowered over 10 million businesses across 2000+ towns with its billing, accounting, inventory management, and payment collection solutions. With over $25 billion in annual transactions, we are proud to be a rapidly growing tech startup serving the needs of SMBs in India. About myBillBook: myBillBook is India s leading GST billing & accounting software available for both mobile & desktop platforms. It offers full capabilities of a miniature accounting system comprising invoicing, inventory maintenance, AR/AP management and business reporting, along with a horde of value add features like CRM, Staff Attendance & Payroll Management, SMS & WhatsApp Marketing etc. myBillBook has been designed from the business owner s point of view and supports usage across multiple companies, users, devices and platforms with state-of-the-art data security & synchronization technologies for business on-the-go. Position Overview: We are seeking a customer-focused and results-driven Renewal Agent to join our team in the SaaS (Software-as-a-Service) industry. As a Renewal Agent, your primary responsibility will be to engage with customers over phone calls , manage their contract renewals, and ensure a high level of customer satisfaction. You will leverage your excellent communication skills, persuasive abilities, and product knowledge to drive successful contract renewals and contribute to revenue growth. This role requires a proactive approach, strong negotiation skills, and the ability to thrive in a fast-paced, phone-based environment. Key Responsibilities: Manage contract renewals by proactively reaching out to customers via phone calls. Build and maintain strong relationships with customers, serving as their primary point of contact for renewal-related matters. Engage with customers to understand their needs, gather feedback, and address any concerns or issues. Effectively communicate the value and benefits of continued service, ensuring customers understand the impact of renewing their contract. Identify opportunities for upselling or cross-selling additional products or services during the renewal process. Negotiate contract terms and pricing to maximize customer satisfaction while achieving renewal targets. Maintain accurate and up-to-date records of customer interactions and renewal activities in the CRM system. Collaborate closely with internal teams, including sales, customer success, and product, to ensure a smooth renewal process and resolve customer-related issues. Monitor renewal pipeline and proactively follow up with customers to ensure timely renewals. Stay informed about industry trends, competitor offerings, and customer feedback to enhance the renewal process and drive customer retention. Qualifications: Bachelors or Masters degree in business, marketing, or a related field. Proven experience of minimum 1-3 years in a customer-facing role, preferably in a phone-based sales or renewal environment . Strong negotiation and persuasion skills, with the ability to handle objections and resolve customer concerns effectively. Excellent verbal communication skills, with the ability to articulate complex concepts clearly and concisely over the phone. Active listening skills to understand customer needs and provide appropriate solutions. Detail-oriented and highly organized, with the ability to manage multiple renewal projects simultaneously and meet deadlines. Self-motivated and results-driven, with a track record of meeting or exceeding renewal targets. Familiarity with CRM systems and proficiency in using sales and customer management tools. Knowledge of the SaaS industry, including an understanding of subscription-based business models and customer lifecycle management. Ability to adapt to a fast-paced, dynamic environment and handle high call volumes while maintaining a positive and professional demeanor. We offer a competitive salary package, including performance-based incentives, health benefits, and opportunities for career growth. If you are passionate about delivering exceptional customer experiences over phone calls, driving renewals, and contributing to revenue growth, we would love to hear from you. Apply now to join our team as a Renewal Agent (Phone-Based) in the SaaS industry. Location - Noida , Sec 1 Week off - 1st Sat Off + All Sunday

Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) Associate - Customer Service (T2) The Associate - Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Customer Service Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams. (RESPONSIBILITIES) 100% of production time to be spent logged in on calls Answer calls with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and contributes positively in meeting client SLA s & targets Adheres to Customer Service Attendance & Accountability policies Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development Ensuring proper documentation and follow-ups and follow SOP s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision. Helps in identifying issues, process delays, and quality problems and recommends solutions and executes. Work with leads to ensure delivery in accordance with standard operating procedures (REQUIREMENTS) Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation) Work Experience of 2 - 4 years for International Customer Service Voice Prior Customer Service experience would be preferred Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Ability to work evening/night shifts Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. ."

Here is what you need to know about the job: We are proud to be Great Place To Work Certified. Job description Position: Merchandiser (Hard Goods) Experience: 6 - 8 years of relevant experience, Someone passionate about Home Items Location: Gurugram Company Preference - Preferably from an agency/ liaison office / Buying House Product Category - Kitchen Utensils, Cookware, Plastic Houseware, Tabletop, D cor (Materials: Metal, Wood & Plastics) Skills: You will support leadership for the Sourcing, Costing, and Product Development functions for the assigned Hard goods in the homes category to meet the brand requirement, you will manage Vendor relationships to deliver Profitability, On-time Execution, and quality. Roles and Responsibilities Follow up on orders with vendors, customers, and internal parties to ensure customer satisfaction and on-time delivery Assist in the Product Development process to ensure that products meet customers quality and budget requirements Maintain strong business relationships with vendors for product development and production Arrange sample submission to customers for approval Handle merchandising-related documents Draft sample instruction Support price negotiations & timeline, prepare cost sheet and T&A Co-operate with Design Team in product development and provide information about material and production situation Update market situation with Design Team Manage development and orders, follow up production, and the delivery time frames Support price negotiation, sourcing suppliers to meet requirements, and advance cost-effectiveness Coordinate and prepare a meeting with suppliers/buyers for European customers and support sourcing business of the European customer Understand the customer needs and requirements - provide sourcing options to expand our business Distribute completed sample requests to the appropriate managers Perform other duties as assigned by Management Desired Candidate Profile Diploma or Above in Merchandising or a related field Strong product and material knowledge with good development skills, and familiar with merchandising and product development process Able to work under pressure, result-oriented, excellent communication skills, self-motivated, responsive, and detail-minded Ability to build strong relationships with cross-functional teams, and communicate effectively with internal and external parties Well-organized individual, able to manage multiple tasks, strong problem-solving skills, able to meet deadlines Excellent command of written and spoken English. Literate in Microsoft office programs Frequent travel is required. To know more about us please visit https://www.lifung.com/ If this sounds like you, Apply Now! As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization s Declaration on Fundamental Principles and Rights at Work.

PFB JD for Linux L3. Job Description: We are seeking candidates for Level 3 Unix Senior systems administrator group to support franchise critical applications within the banking sector. The role will provide depth operational support of Unix platforms across IaaS, MVM, Standalone physical nodes and Veritas clusters. Core responsibilities will involve planning and coordination of tasks related to advanced OS administration, subject matter expertise, infrastructure product management and ensuring optimal level 3 SA support for corporate applications. Develop reports and metrics to assist management in progress, tracking and set priorities. The individual will be responsible for overseeing all infrastructure-initiated deployments and vendor escalations. Automate processes and improve efficiencies. Adhere to corporate and business specific policies and consider appropriate controls as part of day-to-day responsibilities. Partner closely with business teams and maintain a strong client focus to drive customer satisfaction. Due to the global nature of the roles, working hours may vary and the successful candidate is expected to adapt to the completing and challenging needs of his or her business line(s). Significant Technology Infrastructure experience is essential, and while fintech organizational knowledge would be a bonus, but not mandatory for this role. Core Skills: Strong customer and quality focus is must. Strong customer and colleague communication skills, both written and verbal. Strong organization and planning skills. Interaction with staff across diverse geographies and cultures. Ability to react to a dynamic environment. Ability to remain calm and objective in a high-pressure environment. Strong problem-solving skills, judgements and decision-making skills required. Must have strong self-solving management and be ready to use own initiative. Must be a strong team-player and collaborator. Time management and prioritization skills. Ability to develop strong working relationships. Ability to work under pressure and meet aggressive deadlines. Ability to positively influence others. Business acumen. Flexible and self-motivated. Good documentation and presentation skills. Excellent organizational, interpersonal and project management skills. Technical Skills: 5-7 years of Linux Administration (RHEL 7 and 8 experience). VCS (Veritas Cluster) experience is a must and should have worked on Linux clusters. Proficient with performance and systems management. Good understanding of Linux builds and monitoring tools. Familiarity of Oracle Database and ASM. Strong scripting knowledge to automate functions. Experience with Ansible. Certification on Redhat Administration is a plus.

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a Business Support Senior Associate to join our team in Chennai . At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a Business Support Senior Associate to join our team in Coimbatore . Positions General Duties and Tasks We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email. Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service Processing and logging incoming chats/emails into the CRM system. Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments. Communicating effectively and professionally with both internal and external customers to resolve questions and issues. Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. Collaborating with management or other team members as appropriate to proactively address service issues and concerns. Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry. Coordinating training and mentoring activities for new team members. Maintaining confidentiality of information. Performing other duties as the need arises. Required Skills for this role include: Candidate should have a minimum of 3-5 years experience in Voice/Chat support that required you to work regularly scheduled shifts. Possesses excellent verbal and written communication skills Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. Typing speed of 35 wpm. Ready to work in complete night shifts Any Graduation with English as a compulsory subject. Ability to sit at a desk/remote for extended periods. Proficient with MS Office suites and leading CRM tools such as Salesforce Preferred Skills include: Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims. Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

Roles and Responsibilities Provide expert advice on car purchases to customers, ensuring their needs are met and exceeded. Conduct test drives with customers to identify the best vehicle for them. Coordinate with sales teams to ensure seamless execution of financial pitches and negotiations. Maintain high levels of customer satisfaction by providing exceptional service throughout the buying process. Stay up-to-date with industry trends and product knowledge to offer informed recommendations. Desired Candidate Profile 1-5 years of experience in a similar role (car advisor or related field). Valid driving license required; knowledge of automotive market preferred. Excellent communication skills for effective customer interaction; ability to build strong relationships. Strong negotiation & closing skills; proficiency in sales process and financial pitching.

URGENT HIRING International Sales Executive / NRI Location- Gurugram Sector 44 Salary- 3LPA to 4.2 LPA + Unlimited incentives Interview mode- Face2Face Exceptional performers have the opportunity to earn up to 1 Lakh per month and a chance to relocate to Dubai About Policybazaar Policybazaar Policy Bazaar insurance aggregator that allows customers to compare, buy, and manage insurance policies from top insurers across the country. We are on a mission to simplify insurance for millions of customers by providing them with transparent, unbiased, and easy-to-understand information. Key Responsibilities: Convert leads into sales through inbound and outbound calls. Promote and sell insurance products to potential clients. Meet and exceed sales targets consistently. Build and maintain relationships with existing and potential customers. Provide excellent customer service and support during the sales process. Required Skills: Strong communication skills in Hindi and English. Ability to meet sales targets and handle objections. Strong persuasion and negotiation skills. Ability to handle high call volumes and work under pressure. Interview Process: First Round: Telephonic Final Round: In-office interview (Gurugram) Why Join Us? Competitive salary with attractive incentives. Fast-paced and energetic work environment. Opportunities for career growth and skill development. Work with India's leading insurance aggregator. Regards, Gurdeep Kaur Hiring Team Policy Bazaar 8447075419 gurdeepkaur@policybazaar.com

Role & responsibilities: Answer calls and respond to emails Handle customer inquiries both telephonically and by email Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information Update existing customer information Identify and escalate priority issues Route calls to appropriate resource Follow up customer calls where necessary Document all call information according to standard operating procedures Complete call logs Produce call reports Contact customers by phone/email Follow up on customers with outbound collection calls Requirements: Any graduate/Diploma Excellent Communication skills Proficient in relevant computer applications Required language skills (read and write) English & Hindi Knowledge of customer service principles and practices

"Hiring for Customer Support || Voice Process" Required: Min. 1 Year' Experience into Customer Support Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Work from office CTC: 27k + Incentives 6 Days Working; 1 day rotational off 2 Way Cab facility Day Shifts Graduates or Undergraduates IF INTERESTED: Contact Kanak- 9636295317

Urgent Requirement in Kotak Mahindra Bank - Kotak 811 Inbound Process Job Description: To Attend the inbound/outbound calls of customers to process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Graduation Mandatory Job Location: Wagle Estate, Thane Education Criteria: Graduate and above Age Criteria: 30 max Communication -Good Communication Skills Experience: Fresher Location :- Wagle Estate, Thane West To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Saumya:- 8263043709

Shift Timing - 5.30 PM - 2.30 AM IST , 9.00 PM - 6.00 AM IST Position Overview: As a Strategic Account Manager, you will act as a focal point of contact after the client goes live. The critical aspects of this job are to manage customer relationships, expectations, customer business assessment, risk analysis and customer satisfaction. Job Functions / Responsibilities: Communicate with assigned clients to assess their comfort level with the eClinicalWorks EHR, understand their business operations, and help them reach their goals through our Know Your Client initiative. Understand your clients practices including growth opportunities and risks so that you recognize and act upon opportunities to maximize the benefits of EHR implementation. Carry out detailed SWOT analysis for clients to identify and document potential issues, assess impacts, and recommend solutions. Analyze practices and recommend products, features, and/or services to improve clients workflows and patient care. Manage client requests and expectations by working with internal eClinicalWorks teams, including Interfaces, Project Management, Technical Support, Development, and Information Technology Cultivate lasting relationships with clients, seeking ways to increase customer satisfaction. Requirements: Bachelors degree or Masters degree (preferred). Healthcare, account management, and/or technology experience are a plus. Strong interpersonal communication skills, including the ability to work with clients at all levels, from executive management to individual teams, providing insightful analysis to technical and non-technical audiences alike. Strong analytical and problem-solving skills. Other Skills and Abilities: Effective collaboration across teams and organizational levels. Multitasking ability in a fast-paced and often stressful work environment. Confidence in using individual discretion while dealing with clients. High work capacity, with a commitment to urgency and results. Honesty and dependability, Combined with a positive, professional, and polite manner. Ability to work autonomously and proactively. Familiarity with basic workplace conflict resolution skills.

Identify and convert new B2B opportunities Act as the primary point of contact for customer queries, ensuring high satisfaction Coordinate with sales, dispatch, and production teams for seamless service Annual bonus Leave encashment

Key Responsibilities: Job Description The Program Coordinator will join a team of professionals working in a fast paced, team environment. The Program Coordinator facilitates and manages various processes (client specific) within the contingent worker lifecycle from on boarding through off boarding. The Program Coordinator also provides first level customer support to Hiring Managers and suppliers. Responsibilities Assist Hiring managers, Programme Specialists and suppliers with tasks including: interview scheduling, onboarding, worker assignment management, time and expense management and off boarding Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction Maintain and update worker assignments to reflect appropriate changes Provide constant communication to clients, suppliers, contingent workers and other partners via email and phone Conduct research and analysis to resolve client s or supplier inquiries as needed Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner so the contractor can start assignment on time

Hiring for an Upcoming Real Estate Project We are excited to announce hiring for GM Sales for our new and upcoming real estate project. Location: Knowledge Park 3 ,Greater Noida Project Type: Commercial Project Launch: JULY ,2025]

Functional Responsibilities Scan and analyze the current and past database of queries, requests, and complaints across platforms, synthesizing insights to understand customer concerns. Utilize CRM technology and relevant tools to gather, interpret, and manage data points, ensuring effective execution of CRM activities for Malabar Gold & Diamonds. Oversee the setup of CRM software in new stores, ensuring seamless integration and functionality while coordinating with the technical team. Train store staff on CRM operations, emphasizing the benefits, processes, and importance of generating in-store data to enhance customer engagement. Monitor CRM performance, analyzing metrics related to customer satisfaction, retention, and loyalty, and report findings to senior management for strategy refinement. Follow up on customer feedback, leveraging CRM insights to address concerns, close feedback loops, and continuously improve the customer experience.

To Communicate with client website and SEO Team On page creation On page Report On page checking Review Meeting

Titania Motocorp is looking for a Bodyshop Manager for it's passenger division with 3-5 yrs exp.as a Bodyshop Manager. Should be able to lead his team to achieve the target & ensure customer delight. Age 30 - 48 Required Candidate profile Must have good planning, data management ,team handling & customer handling skills. . Must expedite claims through good networking with insurance companies. Perks and benefits INCENTIVE

Designation : Associate Manager Company Name : Go digit General Insurance Pvt. Ltd Process : Inbound Exp : 5 to 7 yrs Working Days : 6 days working. Key Responsibilities: Establish clear objectives and performance goals for the team. Assign tasks effectively and manage deadlines. Supervise daily operations to ensure smooth workflow. Track team performance and report key metrics to management. Serve as the primary communication link between management and the team. Conduct call monitoring, provide coaching and feedback, and ensure consistent delivery of the defined customer experience. Inspire and motivate team members to achieve their best. Identify training needs and facilitate skill development through coaching. Address team concerns, resolve conflicts, and maintain a positive work environment. Acknowledge and reward outstanding performance. Promote innovation and encourage calculated risk-taking. Plan and execute team-building activities to strengthen collaboration. Candidate Requirements: Excellent verbal and written communication skills in English and Hindi (mandatory). Prior experience in a voice-based customer support process is preferred. Willingness to work on-site (Work from Office only) .

Designation : Team Lead Company Name : Godigit General Insurance Pvt.Ltd Process : Inbound Exp : 3 to 5 yrs Working Days : 6 days working. Below is the job description of the role Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Communication and being a focal point of dissemination of information from management to team and vice versa Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call Motivate team members Discover training needs and provide coaching Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Suggest and organize team-building activities Looking for candidates who have - Excellent Verbal and Written communication Skills. – ( ENGLISH AND HINDI MANDATORY ) Preferable experience in Voice Process Work from office only.

Job Role : Handling customer queries / complaints primarily on emails, letters and calls for Retail Liabilities Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance Job Requirement : Graduate / Post Graduate Minimum 1 to 2 years of experience in customer service role on email support or calls. Should have experience in handling customer queries, request , complaints and ensuring customer satisfaction. Candidate should have an excellent verbal & written English communication. Ability to work efficiently in a dynamic environment, handling multiple customer queries / complaints simultaneously. Flexible to get scattered 8 Week Offs in a month with 9hours shift. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

Handle inbound and outbound customer calls in a professional manner. Resolve customer queries and complaints effectively and efficiently. Provide accurate information about products/services. PH NO : HR BHAVANA @ 9731741435 Required Candidate profile Maintain customer satisfaction by addressing their concerns promptly. Document call information and update CRM systems accurately. Escalate complex issues to the appropriate department if needed.

Understand and closely analyze the customer's requirements Responsible for entire pre-sales function, from leads handling to ensuring site visits Coordinating with sales team after site visits and updating & maintaining daily/weekly and monthly reports in excel Follow-up with customers & managing database of leads allocation; regular follow-up & achieving high sales conversions Ensure timely updates on the sales pipeline on the system. Submit any other reports and updates as required by the reporting manager Preparing sales plan and responsible for supervision of overall sales activities Expanding customer database manifold and maintaining potential customer data bank Achieving high sales target and managing collections from customers Pitching unique features of the project/product to potential customers and ensuring closures Initiating sales from pre-launch stage to final closing with a high customer satisfaction score Coordinating with customer service for documentation and a smooth handoverJD for Sales

Seeking a Customer Support Representative to handle inquiries via phone, email, and chat. Resolve issues, provide product info, and ensure customer satisfaction. Requires strong communication skills, problem-solving abilities, and prior customer service experience.Responsibilities Respond to customer inquiries through various channels (phone, email, chat) in a timely and professional manner. Identify and resolve customer issues efficiently, escalating complex problems to higher-level support when necessary. Provide accurate information about products, services, and company policies. Build strong customer relationships through empathy and understanding. Document customer interactions and resolutions in a clear and concise manner. Contribute to process improvement initiatives to enhance customer experience. Meet performance metrics, such as customer satisfaction, first call resolution, and average handle time.