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Calling Specialist - CRM

3 - 8 years

4 - 7 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

  • Answer calls and respond to emails
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Update existing customer information
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports
  • Contact customers by phone/email
  • Follow up on customers with outbound collection calls

Requirements:

  • Any graduate/Diploma
  • Excellent Communication skills
  • Proficient in relevant computer applications
  • Required language skills (read and write) English & Hindi
  • Knowledge of customer service principles and practices

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Bptp
Bptp

Real Estate

Gurugram

500+ Employees

18 Jobs

    Key People

  • K. P. Singh

    Managing Director
  • Praveen Kumar

    Executive Director

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