Kotak Mahindra Bank - Inbound Voice Process@Thane

Kotak Mahindra Bank

0 - 5 years

1 - 3 Lacs

Thane Navi Mumbai Mumbai (All Areas)

Posted:2 days ago| Platform:

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Skills Required

Inbound Customer Service Banking Process Banking Knowledge Banking Voice Customer Handling Inbound Process Handling Customer Queries Solving Queries Inbound Calls Phone Banking Customer Satisfaction Voice Process Inbound Inbound Voice Process Telecalling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Urgent Requirement in Kotak Mahindra Bank - Kotak 811 Inbound Process

To Attend the inbound/outbound calls of customers to process the queries & requests to customer's satisfaction
To identify and convert the opportunities for cross selling (banking product) on customer's call
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
Complete the logs specified by the process (End-of-day target)

Graduation Mandatory
Job Location: Wagle Estate, Thane
Education Criteria: Graduate and above
Age Criteria: 30 max
Communication -Good Communication Skills
Experience: Fresher

Location :- Wagle Estate, Thane West

To schedule your interview Call or send your CV through WhatsApp (number mentioned below)

HR Saumya:- 8263043709

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