3331 Customer Satisfaction Jobs - Page 35

Tata Croma | Customer Service Specialist (Cashier) | HR Contact - 8867916254 Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. HR Contact - 8867916254

Tata Croma | Customer Service Specialist (Cashier) | HR Contact - 8867916254 Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. HR Contact - 8867916254

Tata Croma | Customer Service Specialist (Cashier) | HR Contact - 8867916254 Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. HR Contact - 8867916254

Tata Croma | Customer Service Specialist (Sales) Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. Contact No- 9606556938

Tata Croma | Customer Service Specialist (Sales) Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. Contact No- 9606556938

Tata Croma | Customer Service Specialist (Sales) Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. Contact No- 9606556938

Tata Croma | Customer Service Specialist (Sales) Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. Contact No- 9606556938

Tata Croma | Customer Service Specialist (Sales) Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. Contact No- 9606556938

Tata Croma | Customer Service Specialist (Sales) Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. Contact No- 9606556938

Tata Croma | Customer Service Specialist (Sales) Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. Contact No- 9606556938

Tata Croma | Customer Service Specialist (Sales) Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. Contact No- 9606556938

Tata Croma | Customer Service Specialist (Sales) Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. Contact No- 9606556938

Tata Croma | Customer Service Specialist (Sales) Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. Contact No- 9606556938

Tata Croma | Customer Service Specialist (Sales) Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. Contact No- 9606556938

Manage operations for different market place accounts Processing of orders in Cromas systems for different marketplaces – this includes interaction with marketplace seller panels, validation of stock availability within Croma, serviceability checks, data sanitization and uploading of orders in system with correct details Coordination with Distribution Centres, Croma Stores and Logistics Teams to ensure timely delivery of forward orders and pickup of return orders Coordination with Marketplace’s Operations Teams to ensure smooth flow of communication to end customer through their systems Coordination with customer service teams and logistics teams for resolution of complaints received/ queries raised by market place and end customers Maintain an updated master of all orders processed for all marketplaces for ready reference and perusal Necessary Skills & Attributes Post graduate/Graduate with minimum 1 year of experience Proficient in Excel and other MS Office tools Excellent written and verbal communication Preferred if experienced in handling ecommerce operations

Manage operations for different market place accounts Processing of orders in Cromas systems for different marketplaces – this includes interaction with marketplace seller panels, validation of stock availability within Croma, serviceability checks, data sanitization and uploading of orders in system with correct details Coordination with Distribution Centres, Croma Stores and Logistics Teams to ensure timely delivery of forward orders and pickup of return orders Coordination with Marketplace’s Operations Teams to ensure smooth flow of communication to end customer through their systems Coordination with customer service teams and logistics teams for resolution of complaints received/ queries raised by market place and end customers Maintain an updated master of all orders processed for all marketplaces for ready reference and perusal Necessary Skills & Attributes Post graduate/Graduate with minimum 1 year of experience Proficient in Excel and other MS Office tools Excellent written and verbal communication Preferred if experienced in handling ecommerce operations

Manage operations for different market place accounts Processing of orders in Cromas systems for different marketplaces – this includes interaction with marketplace seller panels, validation of stock availability within Croma, serviceability checks, data sanitization and uploading of orders in system with correct details Coordination with Distribution Centres, Croma Stores and Logistics Teams to ensure timely delivery of forward orders and pickup of return orders Coordination with Marketplace’s Operations Teams to ensure smooth flow of communication to end customer through their systems Coordination with customer service teams and logistics teams for resolution of complaints received/ queries raised by market place and end customers Maintain an updated master of all orders processed for all marketplaces for ready reference and perusal Necessary Skills & Attributes Post graduate/Graduate with minimum 1 year of experience Proficient in Excel and other MS Office tools Excellent written and verbal communication Preferred if experienced in handling ecommerce operations

Manage operations for different market place accounts Processing of orders in Cromas systems for different marketplaces – this includes interaction with marketplace seller panels, validation of stock availability within Croma, serviceability checks, data sanitization and uploading of orders in system with correct details Coordination with Distribution Centres, Croma Stores and Logistics Teams to ensure timely delivery of forward orders and pickup of return orders Coordination with Marketplace’s Operations Teams to ensure smooth flow of communication to end customer through their systems Coordination with customer service teams and logistics teams for resolution of complaints received/ queries raised by market place and end customers Maintain an updated master of all orders processed for all marketplaces for ready reference and perusal Necessary Skills & Attributes Post graduate/Graduate with minimum 1 year of experience Proficient in Excel and other MS Office tools Excellent written and verbal communication Preferred if experienced in handling ecommerce operations

Manage operations for different market place accounts Processing of orders in Cromas systems for different marketplaces – this includes interaction with marketplace seller panels, validation of stock availability within Croma, serviceability checks, data sanitization and uploading of orders in system with correct details Coordination with Distribution Centres, Croma Stores and Logistics Teams to ensure timely delivery of forward orders and pickup of return orders Coordination with Marketplace’s Operations Teams to ensure smooth flow of communication to end customer through their systems Coordination with customer service teams and logistics teams for resolution of complaints received/ queries raised by market place and end customers Maintain an updated master of all orders processed for all marketplaces for ready reference and perusal Necessary Skills & Attributes Post graduate/Graduate with minimum 1 year of experience Proficient in Excel and other MS Office tools Excellent written and verbal communication Preferred if experienced in handling ecommerce operations

Manage operations for different market place accounts Processing of orders in Cromas systems for different marketplaces – this includes interaction with marketplace seller panels, validation of stock availability within Croma, serviceability checks, data sanitization and uploading of orders in system with correct details Coordination with Distribution Centres, Croma Stores and Logistics Teams to ensure timely delivery of forward orders and pickup of return orders Coordination with Marketplace’s Operations Teams to ensure smooth flow of communication to end customer through their systems Coordination with customer service teams and logistics teams for resolution of complaints received/ queries raised by market place and end customers Maintain an updated master of all orders processed for all marketplaces for ready reference and perusal Necessary Skills & Attributes Post graduate/Graduate with minimum 1 year of experience Proficient in Excel and other MS Office tools Excellent written and verbal communication Preferred if experienced in handling ecommerce operations

Manage operations for different market place accounts Processing of orders in Cromas systems for different marketplaces – this includes interaction with marketplace seller panels, validation of stock availability within Croma, serviceability checks, data sanitization and uploading of orders in system with correct details Coordination with Distribution Centres, Croma Stores and Logistics Teams to ensure timely delivery of forward orders and pickup of return orders Coordination with Marketplace’s Operations Teams to ensure smooth flow of communication to end customer through their systems Coordination with customer service teams and logistics teams for resolution of complaints received/ queries raised by market place and end customers Maintain an updated master of all orders processed for all marketplaces for ready reference and perusal Necessary Skills & Attributes Post graduate/Graduate with minimum 1 year of experience Proficient in Excel and other MS Office tools Excellent written and verbal communication Preferred if experienced in handling ecommerce operations

Manage operations for different market place accounts Processing of orders in Cromas systems for different marketplaces – this includes interaction with marketplace seller panels, validation of stock availability within Croma, serviceability checks, data sanitization and uploading of orders in system with correct details Coordination with Distribution Centres, Croma Stores and Logistics Teams to ensure timely delivery of forward orders and pickup of return orders Coordination with Marketplace’s Operations Teams to ensure smooth flow of communication to end customer through their systems Coordination with customer service teams and logistics teams for resolution of complaints received/ queries raised by market place and end customers Maintain an updated master of all orders processed for all marketplaces for ready reference and perusal Necessary Skills & Attributes Post graduate/Graduate with minimum 1 year of experience Proficient in Excel and other MS Office tools Excellent written and verbal communication Preferred if experienced in handling ecommerce operations

Manage operations for different market place accounts Processing of orders in Cromas systems for different marketplaces – this includes interaction with marketplace seller panels, validation of stock availability within Croma, serviceability checks, data sanitization and uploading of orders in system with correct details Coordination with Distribution Centres, Croma Stores and Logistics Teams to ensure timely delivery of forward orders and pickup of return orders Coordination with Marketplace’s Operations Teams to ensure smooth flow of communication to end customer through their systems Coordination with customer service teams and logistics teams for resolution of complaints received/ queries raised by market place and end customers Maintain an updated master of all orders processed for all marketplaces for ready reference and perusal Necessary Skills & Attributes Post graduate/Graduate with minimum 1 year of experience Proficient in Excel and other MS Office tools Excellent written and verbal communication Preferred if experienced in handling ecommerce operations

Manage operations for different market place accounts Processing of orders in Cromas systems for different marketplaces – this includes interaction with marketplace seller panels, validation of stock availability within Croma, serviceability checks, data sanitization and uploading of orders in system with correct details Coordination with Distribution Centres, Croma Stores and Logistics Teams to ensure timely delivery of forward orders and pickup of return orders Coordination with Marketplace’s Operations Teams to ensure smooth flow of communication to end customer through their systems Coordination with customer service teams and logistics teams for resolution of complaints received/ queries raised by market place and end customers Maintain an updated master of all orders processed for all marketplaces for ready reference and perusal Necessary Skills & Attributes Post graduate/Graduate with minimum 1 year of experience Proficient in Excel and other MS Office tools Excellent written and verbal communication Preferred if experienced in handling ecommerce operations

Tata Croma | Customer Service Specialist (Cashier) | HR Contact - 8867916254 Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. HR Contact - 8867916254