3159 Customer Satisfaction Jobs - Page 40

Assist the Front Office Manager in overseeing front office operations, including Bell/Door Staff, Switchboard, and Guest Services. Supervise daily staff activities to ensure smooth check-in and check-out processes and high service standards. Handle guest complaints and resolve issues to maintain guest satisfaction. Monitor and manage staffing levels to balance service quality and financial objectives. Communicate business objectives clearly with staff, recognize performance, and drive team motivation. Ensure compliance with policies, procedures, and service quality standards across shifts. Act as a role model and support staff development through coaching, mentoring, and feedback. Provide exceptional customer service and encourage staff to exceed guest expectations. Monitor guest feedback on services and facilities, ensuring continuous improvement. Train staff in credit policies, service recognition programs, and daily sales procedures. Oversee front desk shift operations, ensuring policy compliance and fair administration of disciplinary procedures. Support hiring, onboarding, and training activities, ensuring employees receive the necessary orientation. Participate in employee satisfaction initiatives, maintaining an open-door policy and addressing concerns proactively. Perform front desk duties and lead shift operations as required. Maintain communication with executives, team members, and stakeholders on operations and performance updates.

Assist the Front Office Manager in overseeing front office operations, including Bell/Door Staff, Switchboard, and Guest Services. Supervise daily staff activities to ensure smooth check-in and check-out processes and high service standards. Handle guest complaints and resolve issues to maintain guest satisfaction. Monitor and manage staffing levels to balance service quality and financial objectives. Communicate business objectives clearly with staff, recognize performance, and drive team motivation. Ensure compliance with policies, procedures, and service quality standards across shifts. Act as a role model and support staff development through coaching, mentoring, and feedback. Provide exceptional customer service and encourage staff to exceed guest expectations. Monitor guest feedback on services and facilities, ensuring continuous improvement. Train staff in credit policies, service recognition programs, and daily sales procedures. Oversee front desk shift operations, ensuring policy compliance and fair administration of disciplinary procedures. Support hiring, onboarding, and training activities, ensuring employees receive the necessary orientation. Participate in employee satisfaction initiatives, maintaining an open-door policy and addressing concerns proactively. Perform front desk duties and lead shift operations as required. Maintain communication with executives, team members, and stakeholders on operations and performance updates.

As a Banquets Manager , you will be responsible for the seamless execution of all banquet and event functions, ensuring a high-quality service that exceeds guest expectations. You will lead, motivate, and personally assist your team, managing financial and administrative responsibilities, protecting assets, and fostering clear communication across all stakeholders. This role is crucial in delivering memorable events while identifying training opportunities to continuously enhance departmental performance. Your Responsibilities Managing Banquet Operations: Project supply needs for the department, including china, glass, silver, buffet presentations, and props. Apply knowledge of all relevant laws as they pertain to event execution (e.g., liquor licensing, health and safety). Understand the significant impact of Banquet operations on the overall success of an event and manage activities to maximize customer satisfaction. Adhere to and reinforce all established standards, policies, and procedures. Maintain high sanitation levels across all banquet areas. Manage departmental inventories and ensure equipment is well-maintained. Utilize banquet beverage records to effectively control liquor costs and manage the banquet beverage perpetual inventory. Strategically schedule banquet service staff based on forecasts and service standards, while maximizing profits. Assist the team in developing lasting relationships with groups to retain business and foster growth. Participating in and Leading Banquet Teams: Set clear goals and delegate tasks effectively to improve overall departmental performance. Conduct monthly department meetings with the entire Banquet team to foster alignment and communication. Continually broaden your knowledge of food and wine pairings and cutting-edge cuisine, with a strong emphasis on current event trends. Act as a crucial liaison between the banquet service team and the kitchen staff. Lead shifts and actively participate in the servicing of events, setting a direct example for the team. Ensuring and Providing Exceptional Customer Service: Set a positive example for guest relations, inspiring the team to deliver outstanding service. Interact directly with guests to obtain valuable feedback on product quality and service levels. Respond to and effectively handle guest problems and complaints to ensure swift resolution and satisfaction. Empower employees to provide excellent customer service within established guidelines. Ensure employees clearly understand expectations and parameters for service delivery. Strive continuously to improve service performance through proactive measures. Emphasize guest satisfaction during all departmental meetings, focusing on a culture of continuous improvement. Review comment cards and guest satisfaction results with employees, facilitating learning and corrective actions. Conducting Human Resources Activities: Communicate and execute departmental and property emergency procedures, ensuring all staff are thoroughly trained in safety protocols. Observe service behaviors of employees and provide constructive feedback to individuals. Monitor progress and lead discussions with staff each period to review performance and set goals. Participate in the development and implementation of corrective action plans for performance improvement. Review quarterly Meeting Planner Survey results and participate in developing and implementing corrective actions to address service challenges, always focusing on continuous improvement of guest satisfaction. Attend and participate in all pertinent meetings related to banquets and overall hotel operations. Candidate Profile Education and Experience: High school diploma or GED equivalent with 2 years of experience in event management, food and beverage, or a related professional area.

Accountable for overall success of the daily restaurant kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all restaurant kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met Manages restaurant kitchen shift operations and ensures compliance with all Food Beverage policies, standards and procedures. Estimates daily production needs on a weekly basis and communicates production needs to restaurant kitchen personnel daily. Assists Executive Chef with all restaurant kitchen operations and preparation. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions. Assists in determining how food should be presented and creates decorative food displays. Maintains purchasing, receiving and food storage standards. Ensures compliance with food handling and sanitation standards. Performs all duties of restaurant kitchen managers and employees as necessary. Recognizes superior quality products, presentations and flavor. Ensures compliance with all applicable laws and regulations. Follows proper handling and right temperature of all food products. Operates and maintains all department equipment and reports malfunctions. Checks the quality of raw and cooked food products to ensure that standards are met. Leading Restaurant Operations Supervises and coordinates activities of cooks and workers engaged in food preparation. Leads shifts while personally preparing food items and executing requests based on required specifications. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Maintains the productivity level of employees. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures property policies are administered fairly and consistently. Communicates performance expectations in accordance with job descriptions for each position. Recognizes success performance and produces desired results. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Maintaining Culinary Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Develops specific goals and plans to prioritize, organize, and accomplish your work. Schedules employees to meet business demands and tracks employee time and attendance. Trains employees in safety procedures. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Participates in the employee performance appraisal process, providing feedback as needed. Brings issues to the attention of the department manager and Human Resources as necessary. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings.

As a Banquets Manager , you will be responsible for the seamless execution of all banquet and event functions, ensuring a high-quality service that exceeds guest expectations. You will lead, motivate, and personally assist your team, managing financial and administrative responsibilities, protecting assets, and fostering clear communication across all stakeholders. This role is crucial in delivering memorable events while identifying training opportunities to continuously enhance departmental performance. Your Responsibilities Managing Banquet Operations: Project supply needs for the department, including china, glass, silver, buffet presentations, and props. Apply knowledge of all relevant laws as they pertain to event execution (e.g., liquor licensing, health and safety). Understand the significant impact of Banquet operations on the overall success of an event and manage activities to maximize customer satisfaction. Adhere to and reinforce all established standards, policies, and procedures. Maintain high sanitation levels across all banquet areas. Manage departmental inventories and ensure equipment is well-maintained. Utilize banquet beverage records to effectively control liquor costs and manage the banquet beverage perpetual inventory. Strategically schedule banquet service staff based on forecasts and service standards, while maximizing profits. Assist the team in developing lasting relationships with groups to retain business and foster growth. Participating in and Leading Banquet Teams: Set clear goals and delegate tasks effectively to improve overall departmental performance. Conduct monthly department meetings with the entire Banquet team to foster alignment and communication. Continually broaden your knowledge of food and wine pairings and cutting-edge cuisine, with a strong emphasis on current event trends. Act as a crucial liaison between the banquet service team and the kitchen staff. Lead shifts and actively participate in the servicing of events, setting a direct example for the team. Ensuring and Providing Exceptional Customer Service: Set a positive example for guest relations, inspiring the team to deliver outstanding service. Interact directly with guests to obtain valuable feedback on product quality and service levels. Respond to and effectively handle guest problems and complaints to ensure swift resolution and satisfaction. Empower employees to provide excellent customer service within established guidelines. Ensure employees clearly understand expectations and parameters for service delivery. Strive continuously to improve service performance through proactive measures. Emphasize guest satisfaction during all departmental meetings, focusing on a culture of continuous improvement. Review comment cards and guest satisfaction results with employees, facilitating learning and corrective actions. Conducting Human Resources Activities: Communicate and execute departmental and property emergency procedures, ensuring all staff are thoroughly trained in safety protocols. Observe service behaviors of employees and provide constructive feedback to individuals. Monitor progress and lead discussions with staff each period to review performance and set goals. Participate in the development and implementation of corrective action plans for performance improvement. Review quarterly Meeting Planner Survey results and participate in developing and implementing corrective actions to address service challenges, always focusing on continuous improvement of guest satisfaction. Attend and participate in all pertinent meetings related to banquets and overall hotel operations. Candidate Profile Education and Experience: High school diploma or GED equivalent with 2 years of experience in event management, food and beverage, or a related professional area.

As a Banquets Manager , you will be responsible for the seamless execution of all banquet and event functions, ensuring a high-quality service that exceeds guest expectations. You will lead, motivate, and personally assist your team, managing financial and administrative responsibilities, protecting assets, and fostering clear communication across all stakeholders. This role is crucial in delivering memorable events while identifying training opportunities to continuously enhance departmental performance. Your Responsibilities Managing Banquet Operations: Project supply needs for the department, including china, glass, silver, buffet presentations, and props. Apply knowledge of all relevant laws as they pertain to event execution (e.g., liquor licensing, health and safety). Understand the significant impact of Banquet operations on the overall success of an event and manage activities to maximize customer satisfaction. Adhere to and reinforce all established standards, policies, and procedures. Maintain high sanitation levels across all banquet areas. Manage departmental inventories and ensure equipment is well-maintained. Utilize banquet beverage records to effectively control liquor costs and manage the banquet beverage perpetual inventory. Strategically schedule banquet service staff based on forecasts and service standards, while maximizing profits. Assist the team in developing lasting relationships with groups to retain business and foster growth. Participating in and Leading Banquet Teams: Set clear goals and delegate tasks effectively to improve overall departmental performance. Conduct monthly department meetings with the entire Banquet team to foster alignment and communication. Continually broaden your knowledge of food and wine pairings and cutting-edge cuisine, with a strong emphasis on current event trends. Act as a crucial liaison between the banquet service team and the kitchen staff. Lead shifts and actively participate in the servicing of events, setting a direct example for the team. Ensuring and Providing Exceptional Customer Service: Set a positive example for guest relations, inspiring the team to deliver outstanding service. Interact directly with guests to obtain valuable feedback on product quality and service levels. Respond to and effectively handle guest problems and complaints to ensure swift resolution and satisfaction. Empower employees to provide excellent customer service within established guidelines. Ensure employees clearly understand expectations and parameters for service delivery. Strive continuously to improve service performance through proactive measures. Emphasize guest satisfaction during all departmental meetings, focusing on a culture of continuous improvement. Review comment cards and guest satisfaction results with employees, facilitating learning and corrective actions. Conducting Human Resources Activities: Communicate and execute departmental and property emergency procedures, ensuring all staff are thoroughly trained in safety protocols. Observe service behaviors of employees and provide constructive feedback to individuals. Monitor progress and lead discussions with staff each period to review performance and set goals. Participate in the development and implementation of corrective action plans for performance improvement. Review quarterly Meeting Planner Survey results and participate in developing and implementing corrective actions to address service challenges, always focusing on continuous improvement of guest satisfaction. Attend and participate in all pertinent meetings related to banquets and overall hotel operations. Candidate Profile Education and Experience: High school diploma or GED equivalent with 2 years of experience in event management, food and beverage, or a related professional area.

Lead and assist with the completion of daily shift tasks for front office operations. Oversee front office areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Ensure guest and employee satisfaction, and strive to achieve operating budget goals. Assist in completing financial and administrative tasks, including daily reports. Manage day-to-day operations to guarantee efficiency and consistency. Supervise staff, ensuring they meet company standards and maintain high levels of customer service. Provide guidance and support to team members, ensuring smooth operations and timely completion of tasks. Ensure the proper handling of guest requests, check-ins, check-outs, and inquiries. Address guest complaints and concerns, ensuring issues are resolved in a timely and professional manner. Coordinate with other departments to ensure guest satisfaction and operational efficiency. Candidate Profile: Education: High school diploma or GED; 2 years of experience in guest services, front desk, or a related field. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.

Assist in managing the daily functions of the security/loss prevention department to ensure protection of property assets, employees, guests, and the premises. Maintain all required logs, certifications, and documentation in compliance with legal and Standard Operating Procedures. Support staff training on emergency procedures and implement accident and fire prevention initiatives. Focus on guest and employee satisfaction while meeting operating budget goals. Candidate Profile: Education and Experience: High school diploma or GED with 3 years of experience in security, loss prevention, or a related professional area, OR Associate's degree (2-year) in Criminal Justice or a related field with 1 year of experience in security, loss prevention, or a related professional area. Core Work Activities: Managing Security/Loss Prevention Operations: Assist the Director of Engineering with fire prevention programs and emergency preparedness. Conduct hazard and risk assessments including quarterly OSHA/SAFETY audits, incident tracking, and hazard abatement. Assist in developing detailed shut down procedures to secure all property areas appropriately. Ensure compliance with federal, state, and local laws and safety regulations. Adhere to key control guidelines in loss prevention and property security. Develop and maintain monthly checklists for CCTV, alarmed doors, and duress alarms ensuring full functionality. Conduct patrols covering all interior and exterior property areas, including inspection tours of recording systems. Follow Duty of Care processes to protect guests and employees. Investigate and follow up on unusual activities affecting guest and employee safety. Handle complaints, resolve disputes, and negotiate conflicts effectively. Implement action plans to monitor and control risk throughout the property. Oversee loss prevention operations including patrols, emergency response, investigations, shipping and receiving processes, electronic key systems, and manager-on-duty responsibilities. Lead and guide the Accident Prevention Committee. Manage the first aid program for guests and employees. Oversee the claims process to protect company assets, closely monitoring General Liability and Workers Compensation cases. Ensuring Exceptional Customer Service: Maintain quality standards and meet customer expectations daily. Identify training needs, develop educational programs, and instruct staff. Inspect and critique loss prevention department performance to uphold professionalism and high customer service standards. Deliver services that exceed customer satisfaction and retention goals. Additional Responsibilities: Analyze information and evaluate results to choose the best solutions for problems. Develop relationships with local law enforcement and emergency services. Communicate relevant information promptly to executives, peers, and subordinates via phone, written reports, email, or in-person meetings.

Any Graduate having min.2 years of International Voice Process Skills: Voice support, , International Voice Process... Location - Gurgaon US Shifts [Both ways cab ] PKG -Upto 6 LPA + Allowances And Incentives Imm. joiners only -JASPREET -6205633155

Hiring: Voice Process Customer Support (BPO) Require Min. 1 Year experience into BPO Should have fluency in English and Hindi Location : Bangalore (Work from Office) CTC : Up to 3.2 LPA Shift : Day Working Days : 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification : Any Graduates About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction.

Roles and Responsibilities We have.. Hindi Call Center, English Call Center, Punjabi Call Center, Bengali Call Center, Oriya Call Center, Telugu Call Center, Tamil Call Center, Malayalam Call Center, Kannada Call Center, Marathi Call Center, Haryanvi Call Center, Gujrati Call Center, Himachali Call Center, Kashmiri Call Center Salary 15k to 35 k . NO target based calling Desired Candidate Profile WhatsApp number 9781021114 No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Perks and Benefits Salary 15000 to 35000 and incentive 1 lakh

UG & Graduates can apply Work Details: 5 Days Working (Rotational Shifts & Week Offs) Both Side Cab Salary: 6-12 months: 28,000 12-17 months: 32,000 18+ months: 36,000 Unlimited Incentives upto - 60k- 70k Shruti Mathur- 7303902860

Job title: Department Manager Experience: 5-8 yrs Location: Anywhere in North Region(Job is transferrable) Role & responsibilities Timely opening of Store and adherence to all the processes at store opening Optimum utilisation of manpower & Team Development Customer Satisfaction/ Service, Avoid stock outs, loss of sale Loss Prevention, Customer Satisfaction & Service Pilferage Control Asset Maintenance, customer convenience & service Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service Safety of staff, Customers and assets, avoid loss of sale Smooth Stores operation Statutory Compliance NO Candidates from Retail/E Commerce to apply for this role! Interested candidates can share there updated resume on: 8979297108 (Whatsapp) or Mail: neelam.shah@dmartindia.com / vipin.manav@dmartindia.com

To Control High CPH DG & High CPH DEB Coordination to Control EB Disconnection Need to Maintain IEM Compliance Need to Energy cost / To Save Energy Cost Fortnightly Review with Team & Client

We are looking for a motivated TeleSales Executive to join our team. In this role, you will make outbound calls to potential and existing customers, promote our products/services, handle inquiries, resolve complaints, and aim to meet sales targets. You will also be responsible for maintaining accurate CRM records and following up to ensure customer satisfaction. Responsibilities: Conduct outbound calls to prospective and existing customers to promote products or services. Respond to customer inquiries, resolve issues, and provide accurate information about our products or services. Maintain a high level of customer satisfaction through effective communication and problem resolution. Handle customer complaints, provide appropriate solutions, and escalate issues to the relevant departments if necessary. Keep accurate records of customer interactions, transactions, comments, and complaints using the company s CRM system. Meet daily, weekly, and monthly call quotas to ensure productivity targets are achieved with collection of sales revenue. Stay updated on product knowledge and industry trends to provide customers with accurate information. Follow-up with customers to ensure their satisfaction and encourage repeat business. Provide feedback to the management team on customer concerns, process improvements, and potential areas for product or service enhancement. Conduct outbound cold calls to present software product demo & try to convinced to convert in sales. Requirements: Proven experience in telemarketing or customer support roles. Excellent verbal communication and active listening skills. Strong interpersonal skills and the ability to build rapport with customers. Ability to multitask and prioritize in a fast-paced environment. Proficiency in using CRM software and other relevant tools. Goal-oriented with a focus on achieving targets and deadlines. Ability to handle challenging and stressful situations with a positive attitude. Strong problem-solving skills and attention to detail. Flexibility to adapt to changing tasks and responsibilities. High school diploma or equivalent; additional education or training in customer service is a plus.

About Bharat Banking Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel. About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The center of all client engagements will be to ensure superior customer experience. Key Responsibilities Develop and maintain business relationships with select group of customers through individualized customer service Handle customers queries and provide superior service to the mapped customers Ensure timely delivery of customers enquiries and instructions, whilst ensuring that the Bank s delivery standards in achieving total customer satisfaction are met Deepen the existing relationships by cross selling the Banks products and services/ third party products Achieve the New To Bank, cross-sell and portfolio retention targets as assigned by the organization Responsible for portfolio irregularities, management (Renewals / Pending Renewals /Stock Statement / Insurances/Other compliances) and portfolio achievement basis delinquency numbers Ensure achievement of month end enhancement disbursements Qualifications Optimal qualification for success on the job is: Graduate/ MBA (Marketing) preferred 2 - 5 years of experience in the BFSI sector Role Proficiencies For successful execution of the job, a candidate should possess the following: Knowledge of industry, technology, marketing, and product trends Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Strong Excel and database manipulation skills, financial and statistical analysis skill #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. SMs manage a team of business development executives responsible for selling current accounts and savings (CASA) accounts to customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Skills: Communication : Excellent verbal and written communications skills for interacting with team members and customers Sales and negotiation : Strong negotiation skills to close deals and meet targets Customer ServiceEnsuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectively Problem SolvingIdentifying issues and developing effective solutions to overcame obstacles Key Responsibilities Achieve sales targets through direct efforts and by managing a team of business development executives Identify sales opportunities for the CASA products by acquiring new customers and building new relationships Manage business relations with existing customers to increase the depth of existing relationships Ensure timely servicing of leads received and resolution of discrepancies raised during application process Record and track all engagement activities through the CRM system Prepare and ensure implementation of sourcing, activation, implementation, coaching and mentoring plan for the BDEs Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is: Graduation/ Post Graduation from a recognized university 4-8 years in a relevant role/ BFSI sector Role Proficiencies For successful execution of the job, the candidate should possess the following: Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from branches across India and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank. About the Role Officer Sales are a part of the Banks front-line sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. Officer Sales are responsible for selling banking and investment products and services to customers based on their needs. They are also responsible for handling customer queries to ensure customer satisfaction. This is a pure sales job and involves daily customer reach-outs & travelling Key Responsibilities Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships. Manage business relations with existing customers to increase the depth of existing relationships. Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system. Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate with less than 1 year of experience Role Proficiencies: For successful execution of the job, the candidate should possess the following: Good communication (both verbal and written) skill in both English and the local language. Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines. Ability to work successfully as a part of a team. High sales orientation to meet the sales targets consistently. Ensure resource should have the recommended Model Device and Android Version- Model 1-OPPO, VIVO, MI, 1+, Samsung and Realme. Android Version- 10/11/12/13.

About Bharat Banking Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel.. About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction. Key Responsibilities Ensure achievement of the Top line Business Targets by sourcing business through channel teams, building and nurturing relationships with the bank branches and by cross-selling other products Conduct sales promotion activities in open market and improve relationships through expos and events, various activities etc. Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product i.e. from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc.) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products - Connectors etc. Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Provide timely feedback to central team for improvements in product features and processes Conduct training for Sales executives on selling/product Create a performance oriented environment through effective team management, leading to high employee motivation and productivity Qualifications Optimal qualification for success on the job is: Graduation/ Post-Graduation from a recognized institute Role Proficiencies For successful execution of the job, the candidate should possess the following: Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Bharat Banking Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel. About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The center of all client engagements will be to ensure superior customer experience. Key Responsibilities Develop and maintain business relationships with select group of customers through individualized customer service Handle customers queries and provide superior service to the mapped customers Ensure timely delivery of customers enquiries and instructions, whilst ensuring that the Bank s delivery standards in achieving total customer satisfaction are met Deepen the existing relationships by cross selling the Banks products and services/ third party products Achieve the New To Bank, cross-sell and portfolio retention targets as assigned by the organization Responsible for portfolio irregularities, management (Renewals / Pending Renewals /Stock Statement / Insurances/Other compliances) and portfolio achievement basis delinquency numbers Ensure achievement of month end enhancement disbursements Qualifications Optimal qualification for success on the job is: Graduate/ MBA (Marketing) preferred 2 - 5 years of experience in the BFSI sector Role Proficiencies For successful execution of the job, a candidate should possess the following: Knowledge of industry, technology, marketing, and product trends Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Strong Excel and database manipulation skills, financial and statistical analysis skill #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. SMs manage a team of business development executives responsible for selling current accounts and savings (CASA) accounts to customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Skills: Communication : Excellent verbal and written communications skills for interacting with team members and customers Sales and negotiation : Strong negotiation skills to close deals and meet targets Customer ServiceEnsuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectively Problem SolvingIdentifying issues and developing effective solutions to overcame obstacles Key Responsibilities Achieve sales targets through direct efforts and by managing a team of business development executives Identify sales opportunities for the CASA products by acquiring new customers and building new relationships Manage business relations with existing customers to increase the depth of existing relationships Ensure timely servicing of leads received and resolution of discrepancies raised during application process Record and track all engagement activities through the CRM system Prepare and ensure implementation of sourcing, activation, implementation, coaching and mentoring plan for the BDEs Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is: Graduation/ Post Graduation from a recognized university 4-8 years in a relevant role/ BFSI sector Role Proficiencies For successful execution of the job, the candidate should possess the following: Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.

Key Responsibilities Retail Expansion ExecutiveWill be the main contact for the specific retail store to oversee safety procedures for the building and direct individuals to complete the store. Site Management & Supervision : Report to the site before vendors and labor arrive and stay until tasks are completed for the day. Oversee daily site activities, referring to project plans, and ensure vendor tasks align with project specifications. Conduct regular inspections of site operations and monitor labor activities to ensure smooth workflow. 2. Cost Estimation & Budgeting Develop cost estimates for materials, labor, and equipment as required, and submit them for manager approval. Issue Resolution & Maintenance Initiate immediate rectifications for civil, electrical, or any other issues as needed. Maintain labor attendance records, asset registers, and vendor records for audits and payments. Coordination & Supply Management Collaborate with vendors to ensure timely delivery of all consumables and supplies required for the retail site. Ensure all incidents or pending issues are resolved efficiently and on time. Vendor & Stakeholder Communication Coordinate with vendors, contractors, subcontractors, and managers to ensure timely and quality project delivery. Reporting Provide daily progress reports to the manager, highlighting work status, challenges, and any incidents. Skills & Expertise: Strong People Skills : Ability to manage labor and vendors effectively. Excellent Time Management : Ability to prioritize and manage multiple tasks to meet deadlines. Willingness to Travel : Available to travel to various retail sites as needed. Technical Knowledge : Working understanding of civil, electrical, POP, AC, soft furnishing, and related technical areas. Vendor Management : Proven experience in managing vendor relationships and procurement. Attention to Detail : Ensures accuracy and quality in all aspects of site operations. Problem-Solving Ability : Quick to initiate corrective actions when issues arise. Qualification Requirements: Bachelors degree or diploma in civil engineering, construction management, or related field (preferred). Minimum [X] years of experience in site operations or project management, preferably in retail or construction projects. Proficiency in project management software and MS Office. Strong communication and coordination skills.

Marketing Executive A Marketing Executive is responsible for driving the sales of technology products and services, maintaining client relationships, and ensuring customer satisfaction. This role involves understanding customer requirements, presenting suitable IT solutions, and meeting sales targets. Job requirement: Bachelors degree in any Management or related field. Job Responsibilities: Flexible in calling the customers and taking appointments. Should be fluent in English and know the basics of MS Office.

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role Assistant Manager -Sales are a part of the Banks front line sales force whose primary responsibility is to get new corporate salary accounts for the bank and explore new business opportunities. They are responsible for selling products and services to the employees working with corporates and having salaried relationship with us on the basis of their needs. They are also responsible for customer mapping and handling queries to ensure customer satisfaction. Key Responsibilities Identify sales opportunities for corporate salary accounts by building new relationships with corporates Manage business relations with existing corporate customers to increase the depth of existing relationships Achieve sales targets as assigned by the organization on a monthly basis Conduct market enhancement activities within the corporates to enhance the business Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is: Graduation from a recognized institute Role Proficiencies For successful execution of the job, the candidate should possess the following: Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines Ability to work successfully as a part of a team High sales orientation to meet the sales targets consistently #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from branches across India and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank. About the Role Officer Sales are a part of the Banks front-line sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. Officer Sales are responsible for selling banking and investment products and services to customers based on their needs. They are also responsible for handling customer queries to ensure customer satisfaction. This is a pure sales job and involves daily customer reach-outs & travelling Key Responsibilities Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships. Manage business relations with existing customers to increase the depth of existing relationships. Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system. Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate with less than 1 year of experience Role Proficiencies: For successful execution of the job, the candidate should possess the following: Good communication (both verbal and written) skill in both English and the local language. Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines. Ability to work successfully as a part of a team. High sales orientation to meet the sales targets consistently. Ensure resource should have the recommended Model Device and Android Version- Model 1-OPPO, VIVO, MI, 1+, Samsung and Realme. Android Version- 10/11/12/13.