Posted:1 day ago|
Platform:
On-site
Full Time
Assist the Front Office Manager in overseeing front office operations, including Bell/Door Staff, Switchboard, and Guest Services. Supervise daily staff activities to ensure smooth check-in and check-out processes and high service standards. Handle guest complaints and resolve issues to maintain guest satisfaction. Monitor and manage staffing levels to balance service quality and financial objectives. Communicate business objectives clearly with staff, recognize performance, and drive team motivation. Ensure compliance with policies, procedures, and service quality standards across shifts. Act as a role model and support staff development through coaching, mentoring, and feedback. Provide exceptional customer service and encourage staff to exceed guest expectations. Monitor guest feedback on services and facilities, ensuring continuous improvement. Train staff in credit policies, service recognition programs, and daily sales procedures. Oversee front desk shift operations, ensuring policy compliance and fair administration of disciplinary procedures. Support hiring, onboarding, and training activities, ensuring employees receive the necessary orientation. Participate in employee satisfaction initiatives, maintaining an open-door policy and addressing concerns proactively. Perform front desk duties and lead shift operations as required. Maintain communication with executives, team members, and stakeholders on operations and performance updates.
Marriott
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