555 Guest Services Jobs

Supports all property operations , ensuring that the highest levels of hospitality and service are provided Manages the flow of questions and directs guests within the lobby Supports the tracking and resolution of service issues CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required CORE WORK ACTIVITIES Managing Guest Services and Front Desk Operations Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example Encourages and builds mutual trust, respect, and cooperation among team members Serves as a role model to demonstrate appropriate behaviors Supervises and manages employees Understanding employee positions well enough to perform duties in employees absence Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis Develops specific goals and plans to prioritize, organize, and accomplish your work Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others Assists with energy conservation efforts by monitoring compliance during property tours Supporting Projects and Policies Related to Guest Experience and Safety Supports implementation of the customer recognition/service program, communicating and ensuring the process Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance Sends copy of MOD report to all departments on a daily basis Ensures compliance with all policies, standards and procedures Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc Understands and complies with loss prevention policies and procedures Ensuring and Providing Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved Serves as a leader in displaying outstanding hospitality skills Sets a positive example for guest relations Empowers employees to provide excellent customer service Observes service behaviors of employees and provides feedback to individuals Maintains high visibility in public areas during peak times Provides immediate assistance to guests as requested Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction Records guest issues in the guest response tracking system Reviews comment cards and guest satisfaction results with employees Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills Provides guidance and direction to subordinates, including setting performance standards and monitoring performance Assists as needed in the interviewing and hiring of employee team members with the appropriate skills Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Analyzes information and evaluating results to choose the best solution and solve problems Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property Communicates any variations to the established norms to the appropriate department in a timely manner Participates as needed in the investigation of employee and guest accidents Performs Front Desk duties in high demand times At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law

Food and Beverage Associate A Food and Beverage Associate affects every Guest experience with ours restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations. What will I be doing? As a Food and Beverage Associate , you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks: Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required Understand menu content, any menu changes, and promotional activities Keep your service area clean, tidy, and well-prepared Efficiently manage the proper settlement of all customer accounts Answer Guest queries in a polite and helpful manner What are we looking for? Food and Beverage Associate serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Friendly, positive, energetic disposition Committed to delivering exceptional guest service Motivated to learn new skills and techniques Smart and tidy, in appearance Positive and willing to participate on a team and work with a winning attitude Excellent communication skills in the local language Flexible, reliable, and responsive to a range of work situations Prepared to manage a variety of customer types, inquiries, and complaints Knowledge of alcoholic beverages and mixing of drinks Previous food hygiene experience Electronic ordering systems experience Cash handling experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Qualification 0-02 years experience in customer relationship, guest support Experience in travel and tourism, hospitality industry is preferred. Prior experience in Guest review, customer support etc. Responsibilities: Professional and positive demeanor with excellent interpersonal and phone skills/presence. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner Provide accurate information, assistance, and resolutions to customer issues related to bookings. Address and resolve customer concerns, and complaints promptly and effectively, striving for first-contact resolution whenever possible Resolve customer complaints and issues effectively, escalating complex cases to senior team members when necessary. Ensure a high level of customer satisfaction through effective communication and problem-solving. Collect and document customer feedback and insights to identify trends, areas for improvement, and opportunities to enhance the customer experience. Encourage customers with positive feedback to write reviews on Google by sharing the review link. Maintain detailed and accurate records of customer interactions. Work in close partnership with cross-functional partners to resolve customer concerns promptly Manage cross-team improvement initiatives to reduce customer journey friction points Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities Develop a deep understanding of our products or services to effectively assist customers and provide accurate information. Proactively engage with customers to build loyalty and promote repeat business through personalized interactions and follow-ups. Job Type: Full-time Pay: ₹16,500.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Leave encashment Paid sick time Ability to commute/relocate: Malappuram, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: Guest relations: 1 year (Preferred) Work Location: In person

Looking for Room boys for day shift and Night shift (Immediate Joiners ) Contact : 7305554856 Job Type: Full-time Pay: Up to ₹15,000.00 per month Work Location: In person

Job Title: Guest Relationship Executive Company: [Staywood Service Apartment] Location: [Vidyavihar] Job Summary: We are seeking a proactive and guest-focused Guest Relationship Executive to manage and enhance guest experiences in our service apartment. The ideal candidate will handle interactions via OTA platforms, respond to guest queries, ensure smooth communication, and proactively engage with guests to ensure high satisfaction levels. Key Responsibilities: 1. OTA Platform Management: Monitor and manage bookings, reviews, and communications on Airbnb, MakeMyTrip, etc. 2. Guest Communication: Respond promptly to guest inquiries, requests, and feedback via phone, email, and messaging platforms. 3. Guest Issue Resolution: Address and resolve guest concerns and issues efficiently, ensuring high guest satisfaction. 4. Proactive Outreach: Contact guests pre-arrival, during stay, and post-departure for feedback and to check on their experience. 5. ETA Checks: Proactively call guests to confirm Estimated Time of Arrival (ETA) and ensure smooth check-in processes. 6. Relationship Building: Foster positive relationships with guests to encourage repeat business and positive reviews. 7. Feedback Management: Collect and analyze guest feedback to identify areas for improvement in services. 8. Collaboration: Work with internal teams (housekeeping, maintenance) to ensure guest needs are met promptly. Requirements: - Experience: Prior experience in hospitality, customer service, or guest relations preferred. - Communication Skills: Excellent verbal and written communication skills in English; additional languages a plus. - Problem-Solving: Ability to handle guest issues with empathy and efficiency. - Proactive Approach: Self-motivated with a focus on guest satisfaction. - Technical Comfort: Familiarity with OTA platforms and basic computer skills. What We Offer: - Opportunity to work in a dynamic service apartment environment. - Training to enhance guest service skills. - A focus on career growth in hospitality. Job Type: Full-time Pay: ₹12,000.00 - ₹16,000.00 per month Benefits: Cell phone reimbursement Work Location: In person Speak with the employer +91 9326845060

Make and serve specialty coffee and tea beverages Speak and interact with both new and regular customers Maintain a clean and sanitized work station Follow health and safety guidelines Adhere to recipes and presentations for food and beverage items Be punctual and able to observe regular and consistent attendance Contribute to a positive team environment Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Food provided Paid time off Ability to commute/relocate: Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required) Education: Diploma (Preferred) Experience: Barista: 3 years (Preferred) Guest relations: 3 years (Preferred) Work Location: In person

Job Role: F& B Sales Executive About Company: Welcome to CocoCart — the gateway to a cherry-picked collection of heavenly chocolates from across the globe, housed under one roof. Featuring an immense collection of delectable chocolates for every type of person out there, CocoCart brings Indian audiences a step closer to traversing the globe, championed by the most splendid catalyst of happiness - chocolate. Role Brief: We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit to our outlet. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving complaints or issues, and maintaining a welcoming and professional atmosphere. Key Responsibilities Greeting & Welcoming Guest. Enhancing Guest Satisfaction Knowledge on products, promotions & offers Upselling of products Following SOP laid by the organisation Maintain cleanliness of the outlet all the time. System handling of billing Inventory management. Handling guest grievance Collaborating with team members to achieve targets Candidate Profile: Min 6 months experience in Hospitality / Food industry with mandatory sales experience. Good Communication Skills Team Player Result oriented, with high level of motivation for self-growth Well groomed & presentable Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Ability to commute/relocate: Mangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required) Experience: f&b: 1 year (Required) Language: English and hindi (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Willingness to travel: 50% (Required) Work Location: In person

POSITION SUMMARY: Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the resort and city. Check on VIP guest movements, complete their pre-registration formalities. Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps. Duties & Responsibilities Welcome guests during check-in and giving a fond farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner. Overseeing VIP guests, arrivals and departures. Coordinating and multi-tasking job duties in a busy environment. Should possess detailed information about the resort and city Detailed information regarding arrivals and room requirements. Have up to date information on daily room occupancy Providing excellent customer service as per hotel standards. Greeting guests as they enter and exit the hotel. Providing information regarding the Hotel, town attractions, activities etc. Check on VIP reservations, complete their pre-registration formalities. Allocate rooms to all arriving guests. Maintain up-to date information on room rates, current promotions, offers and packages Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile. Co-ordinate with housekeeping for clearing of rooms. Collect Guest feedback during guest departure along with his likes and dislikes. Perform basic cashier activities as and when required. Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest. Give proper and complete handover to the next shift Should be able to handle all guests without bias or prejudice. Follow the house rules and policies laid down by the management. Adhere to strict staff grooming and hygiene standards. Consciously and continuously strive to better his/ her skills and increase his/ her knowledge. Good command of the English language is essential, both written and verbal Must possess strong organization time management skills, attention to detail. Must be guest service focused and a team player. Positive attitude and outgoing personality is essential. Must be able to work shifts - days, evenings, weekends and holidays. Basic knowledge in wellness is required but not mandatory. Escort guests / visitors for property tour when required. Knowledge in MS office is required. Able to attend phone calls and deliver proper information to guests. Ability to understand and carry out oral and written instructions and request clarification when needed. Strong interpersonal and organizational skills. Desired Profile: Bachelor’s Degree in Hospitality Management or tourism management field. Minimum 04 to 06 years of proven work experience as Front Office Associate in hospitality/service industry. Should have customer service drive with outstanding communication and active listening skills. Behavior and personal appearance will always be geared to the objective of being an example to all other staff within the resort. Should strive to use a polite language and well-groomed behavior in relation with the resort guests, colleagues and staff. Strong sense of responsibility and a professional presentation Should be flexible and adaptable to different changes and have good decision making skills. Experience in hospitality, naturopathy, wellness resorts will be added advantage. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Commuter assistance Food provided Health insurance Life insurance Paid sick time Paid time off Provident Fund Ability to commute/relocate: Visakhapatnam, Andhra Pradesh: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Diploma (Preferred) Experience: total work: 1 year (Preferred) Front desk: 1 year (Required) Language: Hindi (Required) English (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location: In person

Pizzahut Kochi is Hiring for Hostess Shift : 11am to 8pm & 1pm to 10pm Guest Reception: Greet guests warmly upon arrival, escort them to their tables, and introduce their server. Reservation & Waitlist Management: Take, manage, and confirm reservations, keep an organized waitlist, and monitor table turnover. Seating Arrangements: Strategically assign guests to tables to manage the flow of business evenly across different servers. Staff Support: Assist servers during busy periods, such as by taking drink orders or running food, to ensure a smooth operation. Guest Satisfaction: Address any guest needs or issues promptly and ensure a positive overall dining experience, making guests feel valued and encouraging them to return. Location : Lulu Mall Kochi Qualification : Hospitality Experience : 0-2 years in Hospitality/ Customer service Female candidates required Send CV to 9074488113 Job Type: Full-time Pay: ₹10,000.00 - ₹11,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Work Location: In person

As an Assistant Front Office Manager at Kochi Marriott Hotel, Lulu International Shopping Mall in Kochi, Kerala, you will play a vital role in administering front office functions and supervising staff on a daily basis. Your responsibilities will include overseeing Bell/Door Staff, Switchboard, and Guest Services/Front Desk areas. You will work closely with managers and employees to ensure efficient check-in and check-out processes, maximize guest and employee satisfaction, and enhance the financial performance of the department. **Key Responsibilities:** - Utilize interpersonal and communication skills to lead, influence, and encourage team members - Supervise and manage employees, ensuring all day-to-day operations run smoothly - Establish and maintain open, collaborative relationships with employees - Manage day-to-day operations to meet customer expectations and quality standards - Develop specific goals and plans to prioritize and organize work effectively - Handle guest complaints, disputes, and grievances while striving to improve service performance - Provide exceptional customer service by going above and beyond to ensure customer satisfaction and retention - Implement customer recognition and service programs, ensuring compliance with all Front Office policies and procedures - Provide feedback to employees based on observation of service behaviors - Handle guest problems and complaints effectively while obtaining feedback on product quality and service levels - Carry out additional responsibilities such as providing information to supervisors and co-workers, analyzing information to solve problems, and participating in department meetings In addition, Marriott International is committed to being an equal opportunity employer that values and celebrates the unique backgrounds of its associates. As part of Marriott Hotels, you will have the opportunity to deliver thoughtful, heartfelt service that upholds the brand's legacy of Wonderful Hospitality. Joining Marriott Hotels means becoming part of a global team where you can do your best work and become the best version of yourself. JW Marriott, as part of Marriott International's luxury portfolio, offers a work experience unlike any other, focusing on holistic well-being and providing opportunities for training, development, and recognition. By joining JW Marriott, you will become part of a community that values innovation, genuine hospitality, and the legacy of the company founder, J.Willard Marriott. Be where you can do your best work, begin your purpose, belong to an amazing global team, and experience The JW Treatment.,

Role Overview: As a Guest Service Associate - Housekeeping at Effotel Hotel by Sayaji, your main responsibility will be to ensure the cleanliness and upkeep of guest rooms and public areas. You will play a crucial role in providing a comfortable and pleasant stay experience for our guests. Your daily tasks will include making beds, vacuuming, dusting, replenishing amenities, and promptly addressing guest requests with courtesy. Additionally, you will collaborate with other departments to ensure the guests" needs are met and maintain a high level of customer service. Key Responsibilities: - Maintain cleanliness and tidiness of guest rooms and public areas - Make beds, vacuum, dust, and replenish amenities in guest rooms - Address guest requests promptly and courteously - Coordinate with other departments to meet guest needs - Uphold a high standard of customer service at all times Qualification Required: - Proficient in Guest Services, Guest Service, and Customer Service skills - Experience in Reservations and effective Communication skills - Attention to detail with the ability to uphold a high standard of cleanliness - Capable of working independently and collaboratively as part of a team - Previous experience in housekeeping or a related role is preferred - High school diploma or equivalent education (Note: Company Description section is not included in the provided Job Description),

Job Summary: We are seeking a courteous and efficient Front Office Guest Service Assistant to provide exceptional guest service and assist with front office operations at our hotel/resort. The candidate must be proficient in IDS software for managing guest check-ins, check-outs, billing, and reservations to ensure smooth and pleasant guest experiences. Key Responsibilities: Greet and welcome guests warmly, ensuring a positive first impression. Assist guests with check-in and check-out procedures using IDS software. Handle guest inquiries, requests, and complaints promptly and professionally. Manage room allocations, billing, and folio maintenance in IDS. Coordinate with housekeeping and maintenance departments to ensure timely room readiness. Provide information about hotel/resort facilities, services, and local attractions. Maintain accurate guest records and update the database using IDS. Process group check-ins/check-outs and special arrangements. Assist with managing reservations and cancellations as needed. Follow standard operating procedures and ensure compliance with hotel policies. Requirements: Diploma or Degree in Hotel Management or related field preferred. Minimum 1–3 years experience in front office or guest services in a hotel/resort. Proficiency in IDS software for front office operations is mandatory . Excellent communication and interpersonal skills. Friendly, approachable, and service-oriented attitude. Ability to multitask and work efficiently under pressure. Knowledge of billing, reservation systems, and guest service protocols. Flexibility to work in shifts, including weekends and holidays. Preferred Skills: Knowledge of additional property management systems (PMS) and channel managers. Multilingual abilities to cater to international guests. Basic knowledge of local tourism and attractions. Benefits: Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person

Job Purpose: To manage the front desk operations of the hotel efficiently, ensuring prompt check-in/check-out, guest satisfaction, accurate reservations, and smooth coordination with other departments to enhance the guest experience. Key Responsibilities:Guest Services: Welcome guests with warmth and professionalism upon arrival. Manage check-ins, check-outs, and reservations using the PMS (Property Management System). Ensure all guest requests, queries, and complaints are handled promptly and politely. Provide information about hotel facilities, services, local attractions, and travel routes. Reservation & Booking: Handle walk-in and phone/email reservations. Confirm room availability and assign rooms appropriately. Coordinate with housekeeping for room readiness. Front Desk Operations: Maintain guest records and ensure proper documentation as per hotel and legal standards. Manage billing, payment collection, and cashiering duties accurately. Handle shift reports, occupancy data, and guest feedback forms. Coordination & Communication: Coordinate with housekeeping, bell desk, and room service for seamless guest experience. Communicate guest preferences and special requests to relevant departments. Report any unusual incidents or guest complaints to the Duty Manager immediately. Skills & Competencies: Excellent Communication Skills – Spoken and written (English is essential; local/regional languages are a plus) Customer Service Orientation – Polite, helpful, and guest-centric approach Technical Skills – Familiarity with hotel PMS (e.g., Opera, IDS, Cloudbeds, eZee) Problem Solving – Ability to resolve guest issues calmly and professionally Grooming & Etiquette – Presentable appearance and professional demeanor Work Schedule: Shifts: Rotational (Morning, Afternoon, Night) Days: 6 days a week / Rotational off Preferred Background: Experience in hotels, resorts, or serviced apartments. Hospitality graduates or candidates with customer-facing experience in airlines, retail, or tourism. Multilingual ability is a plus. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Food provided Work Location: In person

Company: Holiday Valley Resorts Location: Bangalore Position: Bell Attendant Salary: ₹20,000 per month with food and accommodation About Us Holiday Valley Resorts is a premium hospitality destination dedicated to providing world-class guest experiences. We are looking for courteous and energetic Bell Attendants to join our team and ensure seamless guest assistance with luggage and transportation services. Key Responsibilities Assist guests with luggage handling during arrival and departure. Escort guests to rooms and explain basic room features when required. Provide assistance with car luggage loading/unloading . Maintain prompt, polite, and professional guest interactions. Coordinate with the front office and concierge teams for smooth guest service. Ensure the lobby and luggage area are well-organized and clean. Respond quickly to guest requests and ensure their comfort. Requirements Experience: 0–2 years in hospitality/guest services (freshers welcome). Languages: English (basic). Knowledge of Hindi/Kannada is an added advantage. Positive attitude, presentable grooming, and guest-first approach. Physically fit and able to handle luggage safely. Willingness to work in shifts, weekends, and holidays. Benefits Salary: ₹20,000 per month . 10% annual salary increment . Staff meals and accommodation provided. Growth opportunities within Holiday Valley Resorts. Training and skill development programs. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Food provided Leave encashment Work Location: In person

Job Summary: We are seeking an experienced and service-oriented Hotel Captain to lead and coordinate food and beverage service operations within our restaurant, banquet hall, or dining outlet. The ideal candidate will ensure smooth daily operations, supervise service staff, and deliver exceptional guest experiences in line with the hotel's standards. Key Responsibilities: Supervise, coordinate, and assist service staff during daily operations Greet and interact with guests, ensuring satisfaction with food, beverages, and service Take and confirm reservations, manage seating arrangements, and allocate tables efficiently Train and mentor service team members on service standards and operating procedures Ensure that tables are properly set and service areas are clean and organized Handle guest complaints or special requests promptly and professionally Coordinate with kitchen and bar staff to ensure timely and accurate order delivery Monitor inventory levels of supplies such as cutlery, linens, and condiments Maintain high hygiene and safety standards as per hotel and local regulations Prepare shift reports and assist the manager in scheduling and performance reviews Qualifications: High school diploma or equivalent; a degree/diploma in hospitality is a plus Minimum 2–3 years of experience in a food & beverage service role, with at least 1 year in a supervisory capacity Excellent communication, leadership, and guest service skills Strong understanding of restaurant operations, food safety, and hygiene standards Well-groomed, professional appearance and demeanor Ability to work flexible shifts, including weekends and holidays Work Environment: Fast-paced hospitality environment Requires standing for long periods and occasional lifting or carrying of items Regular interaction with guests and team members Job Type: Full-time Pay: ₹15,000.00 - ₹16,000.00 per month Benefits: Food provided Work Location: In person

Key Responsibilities: 1. Guest Check-In & Check-Out: Greet guests upon arrival in a friendly and professional manner. Check-in guests efficiently, ensuring that all necessary information is collected (e.g., ID proof, reservation details).Provide guests with key cards, hotel information, and directions to their rooms.Process guest check-out and ensure all charges are accurate before finalizing the bill.Handle early check-ins and late check-outs, as well as special requests. 2. Reservations Management: Handle room reservations by phone, email, or through online booking platforms.Update the reservation system with guest details and special requests.Coordinate with housekeeping and other departments to ensure rooms are prepared for incoming guests.Confirm reservations and send out reminders or pre-arrival emails as needed. 3. Guest Assistance & Customer Service: Respond promptly to guest inquiries about hotel services, facilities, and local attractions.Provide guests with information on hotel amenities, restaurant hours, spa services, or transportation options.Assist with luggage handling, arranging transportation, and booking excursions or tickets.Address and resolve any guest complaints or issues, escalating when necessary to management. 4. Billing & Payment Processing: Handle guest payments accurately, ensuring all charges are posted correctly. Accept various payment methods, including credit/debit cards, cash, and digital payments. Ensure guest invoices are clear and correct, issuing receipts upon payment. Process refunds or adjustments when necessary, in line with hotel policies. 5. Communication & Coordination: Answer phone calls promptly and professionally, directing inquiries to the appropriate department. Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled in a timely manner. Maintain communication with management regarding guest preferences, complaints, and other feedback. Record any important guest interactions or requests in the system for future reference. 6. Maintaining the Front Desk Area: Keep the reception area clean, organized, and presentable at all times.Stock and maintain a supply of brochures, maps, and information for guests about local attractions and services.Monitor the lobby for any potential issues, such as safety concerns, and address them as needed. 7. Security & Safety: Ensure guest and hotel security by following hotel security protocols, including the use of guest identification for check-in. Keep an eye on the premises for any unusual activities, reporting any concerns to security or management. Handle emergency situations calmly, providing assistance to guests as needed and coordinating with appropriate authorities. 8. Handling Special Requests & Complaints: Assist guests with any special needs or requests, such as arranging transportation, booking tickets, or recommending local attractions. Handle guest complaints professionally and promptly, aiming for immediate resolution or escalating to management when necessary. Provide a high level of personalized service, ensuring guests feel valued and welcomed. 9. Administrative Duties: Maintain and update guest records in the property management system. Ensure that all guest correspondence, messages, and deliveries are handled appropriately. Prepare reports on occupancy rates, room availability, and other relevant data for management. Complete various paperwork, including guest registration forms, billing records, and check-out documentation. 10. Teamwork & Collaboration: Work closely with other departments, such as housekeeping, food & beverage, and maintenance, to ensure a smooth guest experience. Assist colleagues with overflow tasks during busy periods, ensuring efficient hotel operations. Participate in hotel meetings and training sessions to stay updated on policies, procedures, and guest service standards. Skills & Qualifications: Education:High school diploma or equivalent required; a degree or certification in hospitality management is a plus. Experience: Prior experience in customer service or a similar front-line role in a hotel or hospitality setting is preferred. Experience with hotel reservation systems (e.g., Opera, Fidelio, etc.) is an advantage. Technical Skills: Proficiency in using hotel management software (e.g., booking systems, POS systems) Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Food provided Work Location: In person

The Front Office Executive is the first point of contact for guests and plays a crucial role in creating a welcoming and professional experience. This position is responsible for handling check-ins, check-outs, reservations, guest inquiries, and ensuring smooth front office operations while maintaining high standards of customer service. Key Responsibilities Welcome guests warmly and professionally upon arrival, ensuring a smooth check-in process. Handle guest check-outs efficiently, preparing bills and processing payments accurately. Manage reservations, cancellations, and modifications via telephone, email, and in-person requests. Coordinate with housekeeping and other departments to ensure room readiness and guest requests are fulfilled. Maintain accurate records of guest information, bookings, and financial transactions. Handle guest complaints, requests, and inquiries promptly and professionally. Monitor lobby area to ensure cleanliness and a welcoming atmosphere at all times. Upsell hotel services and amenities to maximize revenue opportunities. Ensure compliance with hotel policies, procedures, and brand standards. Prepare daily front office reports and handover notes for smooth shift transitions. Job Types: Full-time, Permanent Pay: ₹13,000.00 - ₹15,000.00 per month Benefits: Food provided Health insurance Provident Fund Ability to commute/relocate: Phadamchen, Sikkim: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Front desk: 4 years (Required) Front Office Executive: 2 years (Required) Language: English (Required) Hindi (Required) Assamese (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location: In person

Role Overview: As an F&B Guest Service Associate at Royal Orchid & Regenta Hotels, located in Sakleshpur, your main responsibility will be to manage guest services, handle reservations, and ensure a high level of customer service. Your daily tasks will include greeting and assisting guests, taking reservations, ensuring guest satisfaction, and addressing any guest inquiries or concerns. Key Responsibilities: - Manage guest services efficiently - Handle reservations in a timely manner - Provide excellent customer service to all guests - Greet and assist guests with a friendly attitude - Ensure guest satisfaction throughout their stay - Address any guest inquiries or concerns promptly Qualifications Required: - Proficient in Guest Services, Guest Service, and Customer Service skills - Experience with handling Reservations - Strong Communication skills - Excellent interpersonal and problem-solving skills - Ability to work flexible hours - Previous experience in the hospitality industry is a plus - High school diploma or equivalent; additional education in hospitality management is a plus,

Key Responsibilities Guest Check-in and Check-out : Greet guests, verify reservations, register them, assign rooms, issue keys, collect payments, and process check-out procedures. Reservation Management : Handle all incoming reservations, modifications, and cancellations via phone, online, or in-person. Guest Services : Answer questions about hotel amenities, services, local attractions, and assist with special requests or issues. Communication : Answer incoming calls, screen and forward calls, take messages, and respond to guest inquiries via email or in person. Financial Transactions : Manage cash handling, process payments, and maintain accurate records for financial reporting. Administrative Tasks : Maintain updated guest records, manage room inventory, prepare reports, and perform other administrative duties. Department Coordination : Liaise with housekeeping, maintenance, and other departments to ensure guest needs are met and services are coordinated efficiently. Front Desk Maintenance : Ensure the front desk area is clean, organized, and presentable at all times. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Work Location: In person

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Scope of position: Reporting to the Sous Chef, the Chef de Partie will be focused, with special attention placed upon continuous practice to master skills and tasks assigned to them by their supervisors. They will be able to fully manage sections assigned to them and supervise staff. Always act in a professional manner using the company’s Mission, Vision, and Values. The Chef de Partie will strive to exceed guest expectation and take the culinary team to go from good to great. Responsibilities: Communication and Conduct Attend daily shift briefings to keep yourself informed of daily operational requirements. Conduct daily shift briefings to kitchen colleagues in absence of Sous Chef Lead by example using AccorHotels’s: Mission, Vision & Values Communicate daily with supervisors to ensure open lines of communication. Ensure all kitchen colleagues are aware of standards & expectations. Promote a fun/ professional and disciplined work environment. Actively share ideas, opinions & suggestions in daily shift briefings. Always present yourself in a full chef’s uniform following all personal hygiene and grooming requirements Support & motivate kitchen colleagues. Health and Safety Always promote Health and Safety Ensure personal knives and tools are at the utmost cleanliness and always maintained. Ensure proper hygiene practices are always followed in line with the Cape Grace, managed by Fairmont Food Safety Programme. Ensure that all areas in the kitchen are always kept clean and tidy. Adopt a clean as you go approach. Assist in clearing, cleaning, washing within the kitchen, including in-depth cleaning, using any approved specialized products and methods laid down. Stock Management Ensure storeroom requisitions requested are accurate to minimize repeat visits. Maintain cleanliness and proper rotation of stock in all chillers following FIFO system. Ensure stock is stored and labelled correctly. Training and Development Strive to develop as a leader by attending Accor Hotels Managerial Courses Support/Coach/Lead & Motivate kitchen colleagues. To undergo training in both formal courses and on-the-job to develop cooking and kitchen organizational skills. Actively seek tools for self-growth and development. Complete all assigned trainings on Ines. Maintain consistent on the job training sessions for culinary colleagues. Sustainability and Stock Always minimize wastage/ spoilage and record wastage on Winnow system. To aid stock taking within the total Kitchen Department in conjunction with the Head Chef. Lead by example when processing any fresh produce with respect to technique to use the product to its fullest yield. Food Quality and Control Strives to maintain & improve all food preparations & presentations. Strives to improve Guest Satisfaction results for Food Quality Act as an extension of kitchen managers to communicate food consistency & quality. Daily checks of all mise en place to ensure freshness & quality standards. Support colleagues on sections to ensure consistency. Perform tasks to the standards & expectations set forth, ensure that all food cooked and served is of a high quality and served at a safe and appropriate temperature. Complete assigned tasks in an efficient and timely manner. Assign and follow – up tasks as dictated by business volumes and supervisors. Performs any other reasonable duties as required by the department head. Qualifications Have a strong working knowledge of ingredients and products with a strong knowledge in international cuisine. 5 years of experience in a luxury hotel environment Accreditation from a recognized Culinary School (an asset) Food Hygiene and Safety trained. Strong communication skills Enthusiastic and guest driven. Computer literate in Excel, Word, Outlook, Materials, and e- mail. Analytical and Conceptual thinking ability and implementation skills Must be flexible in terms of working hours. Must be physically fit. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and a level head under pressure. Must be able to handle a multitude of tasks in an intense, ever-changing environment. Must be effective at handling problems in the workplace, including anticipation, prevention, identification, and solutions as necessary. Must possess outstanding guest services skills. Additional Information Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Scope of position: Reporting to the Sous Chef, the Chef de Partie will be focused, with special attention placed upon continuous practice to master skills and tasks assigned to them by their supervisors. They will be able to fully manage sections assigned to them and supervise staff. Always act in a professional manner using the company’s Mission, Vision, and Values. The Chef de Partie will strive to exceed guest expectation and take the culinary team to go from good to great. Responsibilities: Communication and Conduct Attend daily shift briefings to keep yourself informed of daily operational requirements. Conduct daily shift briefings to kitchen colleagues in absence of Sous Chef Lead by example using AccorHotels’s: Mission, Vision & Values Communicate daily with supervisors to ensure open lines of communication. Ensure all kitchen colleagues are aware of standards & expectations. Promote a fun/ professional and disciplined work environment. Actively share ideas, opinions & suggestions in daily shift briefings. Always present yourself in a full chef’s uniform following all personal hygiene and grooming requirements Support & motivate kitchen colleagues. Health and Safety Always promote Health and Safety Ensure personal knives and tools are at the utmost cleanliness and always maintained. Ensure proper hygiene practices are always followed in line with the Cape Grace, managed by Fairmont Food Safety Programme. Ensure that all areas in the kitchen are always kept clean and tidy. Adopt a clean as you go approach. Assist in clearing, cleaning, washing within the kitchen, including in-depth cleaning, using any approved specialized products and methods laid down. Stock Management Ensure storeroom requisitions requested are accurate to minimize repeat visits. Maintain cleanliness and proper rotation of stock in all chillers following FIFO system. Ensure stock is stored and labelled correctly. Training and Development Strive to develop as a leader by attending Accor Hotels Managerial Courses Support/Coach/Lead & Motivate kitchen colleagues. To undergo training in both formal courses and on-the-job to develop cooking and kitchen organizational skills. Actively seek tools for self-growth and development. Complete all assigned trainings on Ines. Maintain consistent on the job training sessions for culinary colleagues. Sustainability and Stock Always minimize wastage/ spoilage and record wastage on Winnow system. To aid stock taking within the total Kitchen Department in conjunction with the Head Chef. Lead by example when processing any fresh produce with respect to technique to use the product to its fullest yield. Food Quality and Control Strives to maintain & improve all food preparations & presentations. Strives to improve Guest Satisfaction results for Food Quality Act as an extension of kitchen managers to communicate food consistency & quality. Daily checks of all mise en place to ensure freshness & quality standards. Support colleagues on sections to ensure consistency. Perform tasks to the standards & expectations set forth, ensure that all food cooked and served is of a high quality and served at a safe and appropriate temperature. Complete assigned tasks in an efficient and timely manner. Assign and follow – up tasks as dictated by business volumes and supervisors. Performs any other reasonable duties as required by the department head. Qualifications Have a strong working knowledge of ingredients and products with a strong knowledge in international cuisine. 5 years of experience in a luxury hotel environment Accreditation from a recognized Culinary School (an asset) Food Hygiene and Safety trained. Strong communication skills Enthusiastic and guest driven. Computer literate in Excel, Word, Outlook, Materials, and e- mail. Analytical and Conceptual thinking ability and implementation skills Must be flexible in terms of working hours. Must be physically fit. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and a level head under pressure. Must be able to handle a multitude of tasks in an intense, ever-changing environment. Must be effective at handling problems in the workplace, including anticipation, prevention, identification, and solutions as necessary. Must possess outstanding guest services skills. Additional Information Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

As an intern at Hotel Green Castle, you will have the opportunity to gain hands-on experience in hotel management operations. We are looking for someone who is passionate about hospitality and eager to learn and grow in the industry. - Assist with daily operations of the hotel, including front desk management, housekeeping, and guest services. - Collaborate with various departments to ensure smooth operations and exceptional guest experiences. - Gain knowledge and understanding of hotel systems and software to efficiently manage bookings and reservations. - Participate in staff training and development programs to enhance leadership and communication skills. - Help implement and maintain quality control measures to uphold the hotel's standards of service excellence. - Support in event planning and execution, including conferences, weddings, and other special occasions. - Contribute creative ideas and solutions to improve overall guest satisfaction and drive business growth. If you are a motivated individual with a passion for hospitality, this internship at Hotel Green Castle is the perfect opportunity for you to kickstart your career in hotel management. Join our team and be a part of creating unforgettable experiences for our guests. Apply now and embark on an exciting journey with us! Nestled in the heart of Delhi near the historic Kashmere Gate area, Hotel Green Castle is a distinguished hospitality establishment known for its blend of traditional Indian warmth and modern comfort. The hotel caters to both business and leisure travelers, offering a peaceful retreat within the bustling capital city. Hotel Green Castle is committed to delivering exceptional guest experiences through its well-appointed rooms, personalized service, and attention to detail. The property features contemporary amenities including banquet facilities, in-house dining, and round-the-clock service, making it an ideal choice for conferences, events, and extended stays. Backed by a professional team focused on excellence, the hotel upholds high standards in cleanliness, safety, and guest satisfaction. With a convenient location near major transportation hubs and tourist attractions, Hotel Green Castle is a trusted name for quality accommodation and memorable stays in Delhi.,

We are hiring for Restaurant Captain & Waiter Urgent requirement immidiately join Gender : Male Job location: Mayiladuthurai, Sirkali We are looking for an experienced and customer-focused Restaurant Captain and Waiter lead service staff and ensure excellent customer service standards. You will be responsible for supervising day-to-day operations on the restaurant floor, managing staff, and making sure guests have a pleasant dining experience. Responsibilities Take food and beverage orders accurately. Guest Service & Experience Reporting & Feedback Ensure timely service and maintain table cleanliness and settings. Assist with billing and payment processing. Experience Waiter Experience 06 months– 3years experience as a Restaurant Captain and a waiter role. Salary: 15,000to 16,000 Captain Experience 4 to 6 years, salary 25k Fixed Working Hours: 10 hours Those who are nearby and those who can join the job immediately apply. Stay at work food and accommodation available Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Food provided Experience: total work: 1 year (Preferred) Work Location: In person

Responsible for operating F&B outlets assigned to him/ her. Role & Responsibilities Monitoring & ensuring F & B service operations are running smoothly. Organizing duty roster of service staff. Cost control, inventory, Training Maintaining SOP for quality. Should able to introduce innovative ideas for generating targeted sale Guest interaction, menu planning. Addressing guest requirement and reaching to them. Job Type: Full-time Pay: ₹16,525.00 - ₹25,000.00 per month Benefits: Food provided Ability to commute/relocate: Vaishali, Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Experience: Hospitality: 2 years (Required) Location: Vaishali, Ghaziabad, Uttar Pradesh (Required) Work Location: In person

An F&B Supervisor oversees daily food and beverage operations, managing staff, ensuring high service standards, and guaranteeing guest satisfaction. Key responsibilities include monitoring staff performance, managing inventory and costs, ensuring compliance with health and safety regulations, and handling customer issues. The role requires strong leadership, excellent customer service, and organizational skills to maintain smooth operations in restaurants, bars, and dining facilities. Key Responsibilities Staff Management: Supervise, schedule, and motivate food and beverage staff to ensure optimal performance and adherence to service standards. Guest Experience: Ensure excellent guest service by monitoring staff performance, resolving complaints, and upholding high service standards to guarantee guest satisfaction. Operations Management: Oversee the daily functioning of food and beverage service, including coordinating with kitchen staff for timely food delivery and managing buffets or special events. Inventory & Cost Control: Monitor and manage food and beverage inventory, including ordering supplies, and control costs to maximize productivity. Health & Safety Compliance: Ensure strict adherence to all health, safety, and hygiene regulations to maintain a clean and safe environment. Training & Development: Assist in the training and development of F&B team members, including recruitment and selection processes. Skills and Qualifications Leadership Skills: The ability to lead and motivate a team effectively. Customer Service Skills: Excellent communication and customer service skills to handle guest needs and complaints. Organizational Skills: Strong organizational abilities to manage staff schedules, inventory, and daily operations efficiently. Knowledge of Industry Standards: Familiarity with food safety regulations, inventory management, and customer service best practices. Communication Skills: Strong communication skills are essential for coordinating with staff, kitchen, and guests. Work Environment F&B Supervisors work in various settings, including hotels, restaurants, and other hospitality establishments. The role often requires working irregular hours, including nights, weekends, and holidays. Interested candidates can contact HR - 9152215723 Email Id - [email protected] Job Type: Full-time Pay: ₹20,000.00 - ₹24,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Application Question(s): Do have Hospitality Experience (If Yes the only apply)? Experience: 5yrs: 3 years (Required) Location: Bengaluru, Karnataka (Required) Work Location: In person