349 Guest Services Jobs

· Visit hospitals and nursing homes in tie ups with Cordlife · Meet doctors to get the contacts of expectant mothers · Meet expectant mothers / fathers at their desired place · Promote stem cell banking and about Cordlife Sciences by giving them laptop presentations. · Enrolling the expected client’s , complete the documentations, collect payments from expectant mothers/fathers. · Maintain good relations with the existing clients for reference · Any other job assigned from time to time Skillset Requirements · Pleasant personality, good communication and comprehension skills · Should have excellent presentation skills · Should be comfortable with a target based field sales job Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund Compensation Package: Commission pay Application Question(s): Are you comfortable with a target based sales job? Are you a female? Work Location: In person

About the Role: We’re looking for energetic and customer-focused Guest Relation Executives (GREs) to be the face of our brand. You’ll ensure guests receive a warm welcome, smooth service, and personalized attention throughout their experience. Key Responsibilities: Greet guests warmly and assist with food menu or service-related queries Handle guest feedback and resolve concerns professionally Coordinate with kitchen and service teams to ensure seamless experience Upsell menu items and loyalty programs Maintain high standards of cleanliness and guest area presentation Key Requirements: Strong communication and interpersonal skills Positive attitude, well-groomed appearance, and customer-first mindset Prior experience in cafes, hotels, or restaurants is a plus Ability to handle multiple guests and work under pressure Experience required: 3 Years minimum Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Paid sick time Education: Diploma (Required) Experience: Guest relations: 1 year (Required) Willingness to travel: 50% (Preferred) Work Location: In person

Additional Information Job Number 25124520 Job Category Sales & Marketing Location Four Points by Sheraton Hotel & Serviced Apartments Pune, 5th Mile Stone, Pune, Maharashtra, India, 411014 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Understanding Market Opportunities & Driving Revenue Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity. Responds to incoming group/catering opportunities for the property that are outside parameters of the . Handles all opportunities if property does not participate in an EBC. Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue. Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Providing Exceptional Customer Service Handles complex business with significant revenue potential as well as significant customer expectations. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provides excellent customer service in order to grow share of the account. Executes brand’s Customer Service Standards and property’s Brand Standards. Executes and supports the business Customer Service Standards and property’s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand. Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff. Additional Responsibilities Utilizes intranet for resources and information. Conducts site inspections. Creates contracts as required. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

The Cozy Nook is Hiring – Sales Executive (Reservation Sales) Location: Manali, Himachal Pradesh Salary Range: ₹17,000 – ₹18,000 per month (STAY & MEALS INCLUDED) Job Type: Full-time, On-site Are you passionate about hospitality and skilled at converting inquiries into bookings? Do you love interacting with people, understanding their travel needs, and offering personalised solutions? We’re looking for a dynamic and persuasive Sales Executive to join The Cozy Nook family in Manali. This role is ideal for someone with a strong sales instinct, excellent communication skills, and a love for travel and customer service. Key Responsibilities Convert inbound leads (calls, WhatsApp, OTA queries) into confirmed bookings Manage guest inquiries and tailor personalised offers based on their travel plans Maintain accurate inventory and pricing across OTAs, direct channels, and WhatsApp CRM Follow up with leads through structured sales flows and CRM notes Coordinate closely with reservations, front office, and experience teams to ensure seamless guest service Track sales performance and contribute ideas for revenue growth ✅ Requirements Diploma or degree in Hospitality, Travel, or Business 1–3 years of experience in sales, reservations, or front office (hospitality or D2C preferred) Excellent verbal and written communication skills in English and Hindi Strong interpersonal skills and guest-first attitude Comfortable with multitasking, CRM tools, and OTA platforms (Booking.com, Airbnb, etc.) Willingness to relocate to Manali Perks & Benefits Performance-based incentives and bonuses Complimentary stay benefits for family/friends Flexible working hours where possible Professional growth in a fast-scaling hospitality brand Interview Process: 2 Rounds (Telephonic + In-person/Video) Send your CV to: [email protected] Work Location: In-person, The Cozy Nook, Manali Job Types: Full-time, Permanent Pay: ₹17,086.00 - ₹18,393.07 per month Benefits: Cell phone reimbursement Food provided Leave encashment Application Question(s): What's your current salary & expectations? Experience: Direct sales: 1 year (Required) Work Location: In person Speak with the employer +91 9599333058

Job Title: Food and Beverage Associate Reports to: Food and Beverage Manager/Supervisor Department: Food and Beverage Location: Gokulam Park at Coimbatore Job Summary: To provide exceptional food and beverage service to guests, ensuring a memorable dining experience. Key Responsibilities: 1. Guest Service: Provide prompt, courteous, and attentive service to guests, ensuring their dining experience meets expectations. 2. Food and Beverage Service: Take orders, serve food and beverages, and handle guest requests in a timely and professional manner. 3. Menu Knowledge: Familiarize yourself with menu items, ingredients, and preparation methods to answer guest questions and make recommendations. 4. Table Management: Manage table assignments, ensure proper table settings, and maintain a clean and organized dining area. 5. Cash Handling: Handle cash, credit card transactions, and operate a point-of-sale system accurately and efficiently. 6. Teamwork: Collaborate with other food and beverage staff to ensure seamless service delivery and maintain a positive team environment. 7. Safety and Hygiene: Adhere to hotel policies and procedures regarding food safety, hygiene, and sanitation. 8. Problem-Solving: Resolve guest complaints and issues promptly and professionally, ensuring guest satisfaction. 9. Need minimum one year hotel industry experience . Requirements: 1. Education: High school diploma or equivalent required; hospitality or food and beverage certification preferred. 2. Experience: Previous food and beverage experience in a hotel or restaurant environment preferred. 3. Skills: Excellent communication, interpersonal, and problem-solving skills; ability to work under pressure and manage multiple tasks simultaneously. 4. Knowledge: Familiarity with food and beverage operations, menu planning, and hospitality software. 5. Certifications: Food safety certification (e.g., ServSafe) and hospitality certification (e.g., Certified Hospitality Associate) preferred. Working Conditions: 1. Hours: Ability to work varied shifts, including mornings, evenings, and weekends. 2. Environment: Fast-paced, dynamic environment with frequent interactions with guests and staff. What We Offer: 1. Competitive Salary: Competitive salary and benefits package. 2. Opportunities for Growth: Opportunities for professional growth and development within the company. 3. Dynamic Work Environment: Dynamic and supportive work environment with a team of experienced hospitality professionals. Job Types: Full-time, Permanent Pay: ₹15,500.00 - ₹18,000.00 per month Benefits: Commuter assistance Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person Application Deadline: 30/04/2025 Expected Start Date: 01/08/2025

Dear candidates, We have an urgent opening with one of our esteemed client in Hospitality domain: Position: Front Office Executive (with sales exposure)– Wellness Resort Location: South Delhi Working Hours: Full-time (Face-to-Face Interview Only) Gender Preference: Male/Female Languages Required: English & Hindi Salary: ₹20,000 – ₹35,000 monthly Role Summary Join one of India’s premier Ayurvedic wellness retreats as a Front Office Executive (sales experience). Lead front desk operations, coordinate guest services, and ensure a seamless experience for our domestic and international clientele & boosting sales. Key Requirements 2–5 years' experience in a wellness/Ayurvedic resort/Hospital/Retreatment centre/Cosmetics industry or related Etc Confident communication and leadership skills Fluency in English and Hindi Job Types: Full-time, Permanent Pay: ₹240,000.00 - ₹420,000.00 per year Schedule: Day shift Application Question(s): What is your current salary? What is your expected salary? How soon you can join ? Are you comfortable with early morning shifts ?

GRE DUTIES AND RESPONSIBILITIES: Welcome guests during check-in and give a fond farewell to guests while checkout. Handling guest complaints and concerns in an efficient and timely manner. Overseeing VIP guests, arrivals and departures. Coordinating and multi-tasking job duties in a busy environment. Should possess detailed information about the Restaurant. Providing excellent customer service as per Restaurant standards. Greeting guests as they enter and exit the Restaurant. Providing information regarding the Restaurant, town attractions, activities, etc. Check on VIP reservations, and complete their pre-registration formalities. Allocate Table to all arriving guests. Maintain up-to-date information on Restaurant rates, current promotions, offers, and packages Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile. Coordinate with housekeeping for clearing of Table. Collect Guest feedback during guest departure along with his likes and dislikes. Perform basic cashier activities as and when required. Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest. Give proper and complete handover to the next shift Should be able to handle all guests without bias or prejudice. Follow the rules and policies laid down by the management. Adhere to strict staff grooming and hygiene standards. Consciously and continuously strive to better his/ her skills and increase his/ her knowledge. Good command of the English language is essential, both written and verbal Must possess strong organization time management skills, and attention to detail. Must be guest service-focused and a team player. A positive attitude and outgoing personality is essential. Must be able to work shifts Like Break Shift and Straight Shift Ability to relate well to Restaurant guests and employees. Professional in demeanour and presentation. Personable, enthusiastic, self-motivated, and able to work independently. Observant, discriminating, and detail-oriented Ability to understand and carry out oral and written instructions and request clarification when needed. Strong interpersonal and organizational skills. Business growth needs to be focused and responsible Check reviews and answers for all platforms strong hold on communication Must watch event management program Forecasting and planning and coordination. Prepare weekly, monthly reports as per management requirement. POSITION TITLE: GUEST RELATION EXECUTIVE – GRE REPORTS TO: Assistant Manager / Restaurant Manager Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Application Question(s): Are you located in Central Line Mumbai? Experience: GRE: 1 year (Required) Work Location: In person

You will be responsible for managing all front office operations efficiently in a hospitality setting to ensure exceptional guest experiences. This includes supervising and training front desk staff, handling guest check-ins and check-outs, ensuring smooth communication between departments, conducting night audits, and resolving any discrepancies. Additionally, you will be expected to implement and maintain guest service standards and utilize phone systems for handling inquiries and reservations. The ideal candidate for this role should have prior experience in hospitality management, preferably in a resort or hotel setting. Proficiency in phone etiquette and guest services, familiarity with front desk procedures and night audit processes, and multilingual skills are considered advantageous for better guest interactions. This is a full-time position with a day shift schedule. The work location is in person.,

As an Assistant Front Office Manager, you will play a crucial role in supporting the Front Office Manager in overseeing front office operations and supervising staff members daily. Your responsibilities will encompass managing various front office areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. It will be your duty to collaborate with managers and employees to ensure a smooth check-in and check-out process, guarantee guest and employee satisfaction, and optimize the financial performance of the department. To qualify for this position, you should possess a high school diploma or GED along with at least 2 years of experience in guest services, front desk, or a related professional field. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major from an accredited university can be considered in the absence of work experience. Your core work activities will involve providing support to the Front Desk team by utilizing your interpersonal and communication skills to lead, influence, and motivate others. You will be responsible for supervising and managing employees, ensuring smooth day-to-day operations, and fostering a culture of trust and cooperation among team members. Additionally, you will monitor and support progress towards guest services and front desk goals, handling complaints, and striving to enhance service performance. Exceptional customer service will be a key focus of your role, where you will go above and beyond to ensure customer satisfaction and retention. You will lead by example, demonstrate outstanding hospitality skills, and empower employees to deliver excellent customer service. Moreover, you will actively engage with customers to gather feedback on product quality and service levels, handling and resolving guest problems and complaints effectively. In managing projects and policies, you will implement customer recognition programs, ensure compliance with Front Office policies and procedures, and monitor adherence to credit policies to minimize bad debts. Additionally, you will handle various additional responsibilities such as providing information to supervisors and co-workers, analyzing information to solve problems, and communicating relevant updates to executives and peers. Overall, as an Assistant Front Office Manager, you will be a key player in driving the department towards success by fostering a culture of excellence in customer service, maintaining operational efficiency, and continuously seeking ways to enhance departmental service.,

Position: Guest Relation Executive (GRE) Experience: 2+ years Location: Noida Preferred Industry (if any): Aviation, Hospitality Gender preference: Female About Role: Guest Relations Executive is responsible for providing a welcoming and positive experience for clients visiting a sales office or property site. This role involves greeting visitors, addressing inquiries, coordinating site visits, and maintaining a professional and organized environment. Job Description: - Should have a pleasing personality. - Attending walk-in customers and taking them around the property. - Assist them in completing all the initial paperwork. - Fixing appointments of the clients with the sales and CRM team. - Give them a comment card and ask them for their valuable feedback regarding the property. - Complete sales documentation customer wise through entire value chain right through booking stage, agreement stage, and registration & possession handover stage. - Preparation & compilation of sales documents like booking forms approvals, IOMs, discount notes, agreement verification & execution/signature, registration depending on the stage of project. - Up gradation of customer files w.r.t documents /paperwork. - Maintenance & update of customer ledgers, registers & files with inbuilt triggers for customer for customer action. - Regular updation of records for ensuring timely payments, documentation etc. - Filing customer wise in hard copies Job Type: Full-time Pay: ₹400,000.00 - ₹600,000.00 per year Schedule: Day shift Work Location: In person Speak with the employer +91 9871329791

Job Summary We are seeking a Guest Service Agent to join our team at a prestigious hotel. The ideal candidate will be the first point of contact for guests, providing exceptional service and ensuring a memorable stay. Responsibilities Greet guests upon arrival and assist with check-in and check-out procedures Handle guest inquiries, requests, and complaints promptly and professionally Provide information about hotel facilities, services, and local attractions Manage reservations and room assignments efficiently Maintain a neat and tidy reception area Answer phone calls and direct them to the appropriate department Assist with administrative tasks as needed Experience Previous experience in a hotel or hospitality environment is desirable Excellent communication skills with fluency in multiple languages is advantageous Strong phone etiquette and customer service skills are essential Ability to multitask in a fast-paced environment Knowledge of guest services procedures and standards Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Education: Higher Secondary(12th Pass) (Required) Experience: Real estate sales: 2 years (Required) Language: English (Required) Location: Malad East, Mumbai, Maharashtra (Preferred) Work Location: In person

Job Summary: We are looking for a well-spoken and customer-oriented Guest Relation Executive to manage and enhance the client and visitor experience at our site/office. The ideal candidate will be the first point of contact, responsible for maintaining a welcoming environment and ensuring smooth coordination between clients, internal teams and vendors. Key Responsibilities: • Greet and welcome guests, clients, and walk-in visitors professionally. Manage the front desk, maintain visitor records, and ensure hospitality protocols are followed. Handle incoming calls, emails, and appointment scheduling. Coordinate with the sales, admin, and site teams for smooth client visits. Maintain cleanliness, readiness and presentation of reception and meeting areas. Assist in organizing client meetings, site visits and event arrangements. Address guest inquiries, feedback or concerns promptly and efficiently. Maintain confidentiality and a professional attitude at all times. Requirements: • Graduate in any discipline (preferably in Hospitality, Business Administration, or related fields). • 2–4 years of experience in guest relations, front office, or customer service roles Job Types: Full-time, Permanent Pay: ₹8,929.10 - ₹36,597.71 per month Work Location: In person

The Food & Beverage (F&B) Captain will play a vital role in ensuring that the service standards in a restaurant or any dining establishment are met and exceeded. They will be responsible for essentially for leading the front-of-house team, ensuring smooth operations and excellent customer service. Job Type: Full-time Pay: ₹20,000.00 - ₹22,000.00 per month Benefits: Commuter assistance Food provided Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Work Location: In person

The Front Office Manager plays a crucial role in the hospitality industry, particularly at a resort in Ooty, Tamil Nadu. As the Front Office Manager, you will be entrusted with the responsibility of supervising all front desk operations to ensure exceptional guest experiences. Your primary focus will be on managing the front office team, handling guest check-ins and check-outs, reservations, and overall guest satisfaction while upholding high service standards at the resort. Your key responsibilities will include overseeing front office operations to facilitate smooth check-ins and check-outs, warmly greeting guests and efficiently addressing their inquiries, requests, and complaints. You will be expected to collaborate closely with housekeeping and other departments to fulfill guest requests, ensuring a seamless guest experience from arrival to departure. Additionally, your role will involve team management, where you will train, supervise, and mentor front office staff such as receptionists, bellboys, and concierge. By scheduling daily tasks and motivating the team to provide outstanding guest service, you will play a pivotal role in monitoring staff performance and offering feedback for improvement. Revenue management will also be a crucial aspect of your responsibilities, as you manage room reservations, availability, and rate structures. By coordinating with sales and marketing teams to maximize occupancy and revenue, as well as monitoring and enhancing online and direct booking performance, you will contribute significantly to the resort's operational efficiency. Ensuring compliance with resort policies, safety regulations, and standard operating procedures will be imperative, along with maintaining accurate records of guest check-ins, check-outs, and billing. By implementing and improving front desk procedures for enhanced efficiency, you will optimize customer relations and brand management to uphold high hospitality standards and a strong brand image. To excel in this role, you should possess a Bachelor's degree or diploma in Hotel Management / Hospitality Management, along with at least 4 years of experience in front office operations, preferably in a resort or luxury hotel. Strong leadership, communication, and problem-solving skills are essential, as well as proficiency in hotel management software such as IDS. Your ability to handle high-pressure situations with professionalism, excellent organizational and multitasking abilities, and fluency in English, Hindi, and Kannada will be advantageous. In return for your contributions, you can expect a competitive salary, incentives, accommodation, meals, and career growth opportunities within the resort. This full-time, permanent position offers benefits such as food, paid time off, performance bonuses, yearly bonuses, and a day or night shift schedule based on operational requirements. If you are ready to take on this challenging and rewarding role as the Front Office Manager at a prestigious resort, we encourage you to speak with the employer at +91 8838917193 to explore this exciting opportunity further.,

The Duty Manager at Baywatch Resort Goa is responsible for overseeing daily operations, ensuring smooth guest services, and efficient resort functions. Your role involves demonstrating leadership, problem-solving skills, and a strong commitment to guest satisfaction. As the key point of contact for both guests and staff during your shift, you will coordinate and supervise all resort departments for effective functioning. Ensuring a high standard of guest satisfaction is crucial. Address guest concerns, complaints, and requests promptly and professionally. Handle guest issues or complaints that may arise, escalating when necessary. Supervise guest check-in/check-out processes to ensure adherence to resort policies and courteous interactions following customer service standards. Your responsibilities extend to overseeing all resort departments such as front office, housekeeping, F&B, maintenance, and recreation. Coordinate their activities to ensure effective functioning and address operational issues promptly. Maintain operational standards, compliance with regulations, quality standards, and company policies. As a Duty Manager, you will supervise resort staff during your shift, providing guidance, training, and support to foster a positive work environment. Manage staffing issues, conflicts, and ensure staff motivation and organization. Monitor staff performance, provide feedback, and ensure tasks are completed according to resort standards. Effective communication is key. Maintain clear communication with the Resort Manager, department heads, and team members on operational issues, special requests, and concerns. Conduct shift handovers ensuring relevant information is communicated for seamless transitions. This is a full-time role with benefits including food, paid sick time, paid time off, and Provident Fund. The work schedule involves rotational shifts at the Baywatch Resort Goa.,

Leadership and Supervision: Captains lead and manage teams, whether it's a ship's crew, restaurant staff, or other personnel. Safety and Security: Ensuring the safety of passengers, crew, and property is paramount, requiring adherence to regulations and procedures. Operations Management: This includes tasks like navigating vessels, managing dining room operations, or overseeing food and beverage service. Customer Service: Captains often interact with customers, addressing concerns, and ensuring a positive experience. Maintenance and Repair: Depending on the context, captains may be responsible for maintaining equipment, vessels, or other operational assets. Problem Solving: Captains must be able to assess situations and make quick decisions to resolve issues that may arise. Compliance: Adhering to relevant laws, regulations, and company policies is crucial. Training and Mentoring: Captains may be involved in training new staff members and mentoring junior personnel. Job Types: Full-time, Permanent, Fresher Pay: ₹11,781.73 - ₹22,037.06 per month Benefits: Food provided Provident Fund Work Location: In person

Additional Information Job Number 25122992 Job Category Rooms & Guest Services Operations Location Fairfield by Marriott Goa Calangute, H No 1/72C Gaurawaddo, Calangute, Goa, India, 403516 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supports all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Coaches, counsels and encourages employees. Handles employee questions and concerns. Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Guides daily Front Desk shift operations. Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Strives to improve service performance. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and property occupancy. Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implementing the customer recognition/service program, communicating and ensuring the process. Assists in the review of comment cards and guest satisfaction results with employees. Ensures employees have the proper supplies and uniforms. Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides feedback to individuals based on observation of service behaviors. Participates in an ongoing employee recognition program. Conducts training when appropriate. Participates in the employee performance appraisal process. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Manage guest queries in a timely and efficient manner. Represent needs of the team. Ensure compliance of brand standards. Be environmentally aware. Assist Food and Beverage management with achieving financial targets. Assist Food and Beverage management with training and development of team members. Assist with annual and mid-year appraisals with team members under your responsibility. Supervise Food and Beverage Outlet operations. Communicate and delegate tasks to the team. Job Type: Full-time Benefits: Food provided Ability to commute/relocate: Kamrup Metro, Assam: Reliably commute or planning to relocate before starting work (Required) Experience: hotel work: 5 years (Preferred) work: 1 year (Preferred) Work Location: In person Expected Start Date: 30/07/2025

Hiring for Guest Relations Executives, Hostess. A self-directed professional with a growth mind-set and hunger to take ownership of the guest experience. Position: Hostess/ Guest Relations Executive Reports to: Restaurant Manager Qualification: Hospitality management or equivalent Experience: 1-3 Years Location: Lower Parel, Churchgate , Mumbai. Job description: · Review arrival lists to welcome guests · Attend to special guests and answer their inquiries · Provide information about amenities, area and venues and promote services · Anticipate guest needs and build rapport with customers. · Manage online & in person reservations. · Offer assistance with certain tasks · Address customer complaints and escalate to Restaurant Manager when needed. Preferred: · Familiarity with hospitality industry standards · Proficiency in English; knowledge of additional languages is a plus · Computer literacy · A customer-oriented and professional attitude · Proven experience in Guest Relations. · An outgoing personality · Outstanding communication abilities Benefits : PF, Medical Insurance, Duty Meals Preference: Candidate from Hospitality Industry with good Communication Skills.(Mumbai candidates preferred) Interested candidates please share your updated resume on HR- 9324909992 Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Food provided Health insurance Paid time off Work Location: In person

Key Responsibilities: Greet guests warmly and ensure a high level of hospitality and customer service. Supervise and coordinate the activities of service staff. Ensure prompt, efficient, and courteous service in all F&B outlets. Take accurate food and beverage orders and ensure timely delivery. Maintain cleanliness and organization of the dining area. Ensure compliance with hygiene, health, and safety standards. Handle guest complaints or feedback efficiently and professionally. Assist in training and guiding new or junior team members. Monitor inventory levels and report shortages to the manager. Coordinate with kitchen staff to ensure proper communication of orders. Upsell food and beverage items to maximize revenue. Assist with setup for events, banquets, and functions as required. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Shift allowance Yearly bonus Work Location: In person

Front Office - Guest Services Agent required. Food and accommodation provided. Chemmanur International Holidays and Resorts Limited Job Type: Full-time Pay: ₹14,000.00 - ₹16,000.00 per month Benefits: Food provided Experience: Front Office: 1 year (Preferred) Work Location: In person