Assistant Manager-Front Office

Job Description

Lead and assist with the completion of daily shift tasks for front office operations. Oversee front office areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Ensure guest and employee satisfaction, and strive to achieve operating budget goals. Assist in completing financial and administrative tasks, including daily reports. Manage day-to-day operations to guarantee efficiency and consistency. Supervise staff, ensuring they meet company standards and maintain high levels of customer service. Provide guidance and support to team members, ensuring smooth operations and timely completion of tasks. Ensure the proper handling of guest requests, check-ins, check-outs, and inquiries. Address guest complaints and concerns, ensuring issues are resolved in a timely and professional manner. Coordinate with other departments to ensure guest satisfaction and operational efficiency. Candidate Profile: Education: High school diploma or GED; 2 years of experience in guest services, front desk, or a related field. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.