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Team Lead - Customer Happiness

Team Lead - Customer Happiness

Digit Insurance

3 - 5 years

3 - 4 Lacs

Nashik

Posted:5 days ago| Platform:

Apply

Skills Required

Customer Service Voice Process Team Management Team Handling Relationship Management Net Promoter Score Customer Satisfaction Shrinkage CSAT Domestic Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Designation : Team Lead

Company Name : Godigit General Insurance Pvt.Ltd

Process : Inbound

Exp : 3 to 5 yrs

Working Days : 6 days working.

Below is the job description of the role

Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Communication and being a focal point of dissemination of information from management to team and vice versa
Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call
Motivate team members
Discover training needs and provide coaching
Listen to team members feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Suggest and organize team-building activities

Looking for candidates who have -

Excellent Verbal and Written communication Skills. – (
ENGLISH AND HINDI

MANDATORY
)
Preferable experience in Voice Process
Work from office only.

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