Compliance Manager

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Milestone Technologies is seeking a detailed oriented Compliance Manager to collaborate with the client and management team to deliver the best-in-class service. In this role, you will be tasked with recommending improvements and processes and identifying areas of service enhancements.

How You Make An Impact:

• Manage and collect the service SLA’s/KPI’s as required by the MSOW and or required by the customer
  
• Manage KPI scorecard and CSAT processing (to include but not limited to)
  
  • Client participation validation
  • Collection, correlate, and report results
  • Identify, report, and track improvement areas
  • Manage incentive client approval process, eligibility, processing, and disbursement
• Manage PO lifecycle (to include but not limited to)
  
  • Assisting in exhibit creation
  • Report site consumption (burn rate)
  • Expense validation and process consistency (Infrastructure supply Chain and Engineering Manager)
• Monthly validation of timecard vs site invoice hours billed
  
• Report on actuals vs forecast monthly by site
  
• Confirm staffing changes are forecasted and approved
  
• Report on Development Program reporting (attrition, service impact)
  
• Compliance and Risk Management (to include but not limited to)
  
• Manage and report on:
  
  • Client required training and compliance
  • Site security access
  • Intern service structure accuracy
  • Ability to identify, access, and mitigate financial risks
• Investigating financial irregularities and breaches
  
• Implementing corrective actions and remediation plans
  
• Delivering compliance training to staff
  
• Promoting a culture of compliance within the organization
  
• Designing, implementing, and monitoring internal controls over financial reporting
  
• Conducting audits and reviews to ensure compliance
  
• Provisioning processing
  
• Deprovisioning and access offboarding
  
• Managing vendor data accuracy (PI, site assignment, contact…)

• 
  Any other requirements deemed necessary by the client Project Manager and or Infrastructure supply Chain and Engineering Manager.

What You Need To Succeed:

• Minimum 2 years of office experience
  
• High School Diploma or GED equivalent
  
• Attention to Detail - Ability to spot inconsistencies and errors in documents and processes
  
• Strong problem-solving skills and ability to interpret regulations and policies
  
• Proficient written and verbal communication skills for reporting, training, and policy explanation
  
• Ability to manage multiple tasks, prioritize, and meet deadlines
  
• Demonstrates integrity and a commitment to ethical standards
  
• Technical Skills:
  
  • Basic understanding of compliance concepts (e.g., data privacy, anti-money laundering, internal controls).
  • Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Willingness to learn compliance management software or tools
• Personal Attributes:
  
  • Eagerness to Learn: Willingness to develop expertise in compliance and regulations
  • Team Player: Ability to work collaboratively with other departments
  • Adaptability: Comfortable with change and learning new processes

#LI-DT1s

Compensation

Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

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