Reporting To: Facility Head / Regional Operations Manager / Client Representative Experience Required: 712 years in Integrated Facilities Management (preferably in IT Parks or Corporate Real Estate) Job Summary: The Operations Manager will be responsible for end-to-end facility operations covering technical (MEP) and soft services across IT park premises. The role demands strategic planning, team and vendor management, SLA/KPI monitoring, and ensuring seamless, complaint-free operations tailored to the fast-paced IT/ITES environment. Key Responsibilities: 1. Technical Services Oversight: Manage 24x7 operations of HVAC, Electrical, DG sets, UPS, Transformers, STP/WTP, and fire detection/suppression systems. Ensure uptime and performance of business-critical infrastructure (NOC/Data Center support if applicable). Plan and execute preventive and breakdown maintenance schedules in coordination with OEM/AMC vendors. Monitor and optimize energy and utility consumption; implement energy conservation initiatives. Coordinate for BMS monitoring and ensure alerts are actioned promptly. 2. Soft Services Supervision: Oversee housekeeping, pest control, landscaping, waste management, and faade cleaning services. Maintain high standards of cleanliness and hygiene aligned with IT clients' expectations. Handle escalations and drive service quality improvements through regular audits. 3. People Management: Lead a team of shift engineers, technical staff, housekeeping supervisors, and other operations personnel. Conduct periodic training, performance reviews, and motivation programs to maintain service excellence. Ensure effective deployment and shift scheduling with manpower optimization. 4. Stakeholder & Client Engagement: Act as the single point of contact (SPOC) for client operations-related matters. Participate in governance meetings (KPI/MBR reviews) and submit compliance reports. Address client escalations promptly and ensure proactive issue resolution. 5. Vendor & Contract Management: Manage vendor SLAs, AMC schedules, renewals, and performance evaluations. Ensure adherence to procurement protocols and vendor onboarding policies. Drive digital documentation, ticketing systems (e.g., Corrigo), and work order closures. 6. Compliance & Safety: Ensure 100% statutory compliance (fire NOCs, DG stack testing, lift inspections, etc.). Implement EHS practices, risk assessments, toolbox talks, and LOTO protocols. Drive safety culture across operations with regular mock drills and safety audits. 7. Budgeting & Reporting: Assist in preparation and control of OPEX budgets. Track expenses, utility consumption, and operational efficiency metrics. Submit MIS, incident reports, asset health reports, and client dashboards on time. Skills & Competencies: Sound knowledge of MEP systems in IT infrastructure. Strong leadership, vendor management, and team handling capabilities. Excellent communication and client-facing skills. Proficiency in MS Office tools and CAFM/BMS platforms. Awareness of ISO, OHSAS, and Green Building (IGBC/LEED) norms preferred. Qualifications: B.E./Diploma in Electrical or Mechanical Engineering. Certification in Facility/Property Management (e.g., IFMA, RICS, FMP) is advantageous. Minimum 7+ years of experience in operations/facilities management in IT Parks or Corporate campuses.
Reporting To: Facility Head / Regional Operations Manager / Client Representative Experience Required: 712 years in Integrated Facilities Management (preferably in IT Parks or Corporate Real Estate) Job Summary: The Operations Manager will be responsible for end-to-end facility operations covering technical (MEP) and soft services across IT park premises. The role demands strategic planning, team and vendor management, SLA/KPI monitoring, and ensuring seamless, complaint-free operations tailored to the fast-paced IT/ITES environment. Key Responsibilities: 1. Technical Services Oversight: Manage 24x7 operations of HVAC, Electrical, DG sets, UPS, Transformers, STP/WTP, and fire detection/suppression systems. Ensure uptime and performance of business-critical infrastructure (NOC/Data Center support if applicable). Plan and execute preventive and breakdown maintenance schedules in coordination with OEM/AMC vendors. Monitor and optimize energy and utility consumption; implement energy conservation initiatives. Coordinate for BMS monitoring and ensure alerts are actioned promptly. 2. Soft Services Supervision: Oversee housekeeping, pest control, landscaping, waste management, and faade cleaning services. Maintain high standards of cleanliness and hygiene aligned with IT clients' expectations. Handle escalations and drive service quality improvements through regular audits. 3. People Management: Lead a team of shift engineers, technical staff, housekeeping supervisors, and other operations personnel. Conduct periodic training, performance reviews, and motivation programs to maintain service excellence. Ensure effective deployment and shift scheduling with manpower optimization. 4. Stakeholder & Client Engagement: Act as the single point of contact (SPOC) for client operations-related matters. Participate in governance meetings (KPI/MBR reviews) and submit compliance reports. Address client escalations promptly and ensure proactive issue resolution. 5. Vendor & Contract Management: Manage vendor SLAs, AMC schedules, renewals, and performance evaluations. Ensure adherence to procurement protocols and vendor onboarding policies. Drive digital documentation, ticketing systems (e.g., Corrigo), and work order closures. 6. Compliance & Safety: Ensure 100% statutory compliance (fire NOCs, DG stack testing, lift inspections, etc.). Implement EHS practices, risk assessments, toolbox talks, and LOTO protocols. Drive safety culture across operations with regular mock drills and safety audits. 7. Budgeting & Reporting: Assist in preparation and control of OPEX budgets. Track expenses, utility consumption, and operational efficiency metrics. Submit MIS, incident reports, asset health reports, and client dashboards on time. Skills & Competencies: Sound knowledge of MEP systems in IT infrastructure. Strong leadership, vendor management, and team handling capabilities. Excellent communication and client-facing skills. Proficiency in MS Office tools and CAFM/BMS platforms. Awareness of ISO, OHSAS, and Green Building (IGBC/LEED) norms preferred. Qualifications: B.E./Diploma in Electrical or Mechanical Engineering. Certification in Facility/Property Management (e.g., IFMA, RICS, FMP) is advantageous. Minimum 7+ years of experience in operations/facilities management in IT Parks or Corporate campuses.
Employment Type : Full-Time About the Role We are hiring 10 Facilities Executives to manage and support day-to-day facility operations at the Amazon office in Kattigenahalli, Bengaluru. The role involves ensuring smooth functioning of all facility services, maintaining quality standards, and providing a safe, clean, and efficient work environment. Key Responsibilities Oversee daily facility operations including housekeeping, maintenance, security, and vendor coordination. Ensure all services are delivered as per agreed timelines and quality standards. Monitor and report operational issues, ensuring quick resolutions. Conduct routine inspections to maintain cleanliness, safety, and compliance. Coordinate with vendors and contractors for timely service delivery. Maintain and update operational logs, checklists, and reports. Support preventive maintenance activities and ensure SOP adherence. Assist in managing consumables and inventory related to facilities. Key Requirements Bachelors degree or diploma in Facilities Management, Business Administration, or a related field. 4-5 years of experience in facilities management or corporate operations. Strong organizational, problem-solving, and coordination skills. Good communication and stakeholder management abilities. Basic proficiency in MS Office and facility management systems.
Responsibilities of the Manager Compliance & HR Statutory Compliance is to ensure as below, PF, ESIC, PT calculation challan generation, and remittance. Supervise all the business processes that involve compliance and regulations Give Suggestions to the management regarding several important pronouncements and decisions of Law & other COCs. Take timely actions to ensure compliance, both with national/local laws and internal policies of the company Make reports and documentation on potential compliance risks, as a compliance risk manager Establish and carry out proper training programs, so that the employees are aware of the laws and regulations they need to adhere to Carry out investigations to find gaps in the current strategies, which involve compliance, and rectify them as per the regulatory guidelines To Make sure the organization complies with state labour laws. Liaising with various departments and authorities. Preparing monthly, quarterly, half-yearly, and annual returns as applicable under statutory compliance. Conducting audits as per the state acts and publishing the compliance report. Preparing statutory registers statewide under all applicable labour laws. Applying for licenses under the Labour Act throughout PAN India like Shop Registration, Trade license, CLRA License, 365 days working exemption certificate, maintaining records in electronic format exemption certificate, Women working in shift exemption certificates, etc. Ensure the inputs reach the Sr. Manager on time in the way of MIS. Statutory Compliance Activities on PAN India for various locations & our sites HR Statutory Compliance Job Requirements Knowledge and experience in Labour Laws: Provident Fund Act, ESI Act, Minimum Wages Act, Payment of Wages Act, Maternity Act, Bonus Act, Shop, Act, Factories Act, Employment Exchange Act, Contract Labor Act, Payment of Gratuity Act Issuing of employment letters, termination, promotion, salary breakup, etc. Preferred skills and qualifications Bachelors degree, business administration, or a similar discipline Prior experience working as a compliance manager or in a similar position Proficiency in industry trends, laws, and regulations Outstanding analytical skills and problem-solving abilities Strong knowledge of Excel and compliance-related software Experience in risk management or auditing Exposure to curating, executing, and monitoring compliance projects Better than average written and spoken communication skills. Outstanding interpersonal relationship-building and employee coaching skills.
About the Role We are hiring 10 Facilities Executives to manage and support day-to-day facility operations at the Amazon office in Kattigenahalli, Bengaluru. The role involves ensuring smooth functioning of all facility services, maintaining quality standards, and providing a safe, clean, and efficient work environment. Key Responsibilities Oversee daily facility operations including housekeeping, maintenance, security, and vendor coordination Ensure all services are delivered as per agreed timelines and quality standards Monitor and report operational issues, ensuring quick resolutions Conduct routine inspections to maintain cleanliness, safety, and compliance Coordinate with vendors and contractors for timely service delivery Maintain and update operational logs, checklists, and reports Support preventive maintenance activities and ensure SOP adherence Assist in managing consumables and inventory related to facilities Key Requirements Bachelors degree or diploma in Facilities Management, Business Administration, or a related field 4-5 years of experience in facilities management or corporate operations Strong organizational, problem-solving, and coordination skills Good communication and stakeholder management abilities Basic proficiency in MS Office and facility management systems
A candidate having sound knowledge and practice in HR compliances. Should be aware of related statutory regulations and filing methodologies. Exposure to ERP would be an additional advantage..
Department: Soft Services Facilities Management Location: Bangalore- Bagmaane Tach Park, Mahadevapura Reporting To: FM Operations Manager Role Purpose To design, deliver, and monitor competency-based training programs for housekeeping and pantry teams to ensure high-quality service delivery, hygiene standards, safety compliance, and continuous improvement across all assigned sites. The role ensures workforce capability, consistent SOP adherence, and delivers performance improvement aligned with client expectations and SLAs. Key Responsibilities Training Strategy & Planning Develop an annual and quarterly training calendar aligned with operational requirements, audits, and client KPIs. Must know about preparing a 52-week training calendar Conduct periodic Training Needs Assessments (TNA) based on performance metrics, site audits, and supervisor feedback. Training Delivery & Execution Conduct onboarding, refresher, and periodic classroom and on-the-job training for housekeeping and pantry staff. Deliver modules covering cleaning processes, hygiene standards, chemical handling, pantry etiquette, food safety, and customer service. Train Supervisors and Team Leaders on leadership, digital reporting tools, checklists, and performance management. SOP & Compliance Ensure 100% training alignment with client SOPs, SLAs, and ISO standards. Maintain compliance documentation for audits, safety inspections, and statutory labour requirements. Standardize skills assessment checklists and training effectiveness tracking. Capability Building & Skill Assessment Conduct periodic skill assessment and certification of staff based on performance expectations and role competency benchmarks. Identify high performers and develop them into buddy trainers or future supervisors. Digital & Training Documentation Maintain digital records of attendance, certification, progress reports, and retraining plans. Prepare monthly and quarterly training MIS dashboards for management reviews and client reports. Stakeholder & Vendor Coordination Coordinate with HR, Operations, Procurement, Chemical & Equipment vendors for technical and refresher training. Participate in client audits, reviews, feedback forums, and operational improvement discussions. Continuous Improvement Develop best practice manuals, visual standards (VSM), and refresher modules. Evaluate training impact through on-ground audits, customer satisfaction scores, and supervisor feedback. Key Skills & Competencies Skill Area Required Competency Technical Housekeeping techniques, pantry operations, cleaning equipment, chemical handling, and FSSAI basics Training & Facilitation Adult learning principles, microlearning, language-adapted delivery Operational Knowledge SOP-based FM delivery, audit processes, quality checklists, SLAs Soft Skills Communication, empathy, motivation, floor coaching, staff engagement Compliance Safety, hygiene, PPE usage, and statutory staff training norms Technology MS Office, LMS/software attendance training logs, digital audit tools & PPT Qualification & Experience Minimum Graduate , Diploma in Hospitality/Hotel Management preferred. 5-10 years of experience in housekeeping, FM, hospitality, or training roles. Certification in POSH, Hospitality Training, or Soft Skills (preferred). Performance KPIs KPI Metric Training Coverage % of staff trained vs. planned SOP Compliance Score Improvement across audits Skill Assessment Results % of certified competent staff Staff Retention Impact Attrition reduction attributed to training Customer Experience Improvement in client feedback scores Training Effectiveness Post-training job performance improvement Behavioural Attributes Role model professionalism and service culture Patience, confidentiality, and respect for the frontline workforce Passion for coaching and developing people Strong ownership and outcome-driven mindset
Job Title: City Lead Bangalore & Hyderabad Division: Facilities Management Division Grade: Senior Management Job brief We are looking for a City Lead for one of our prestigious key Clients in India to create long-term, trusting relationships with our customers and lead the operations for Bangalore and Hyderabad. The City Lead role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities in and around the assigned account. What does a City Lead do? City Lead responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing reports. Account Lead also answers client queries and identifies new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams to improve the entire customer experience. This position requires occasional travel. Responsibilities Serve as the lead point of contact for all customer account management matters Build and maintain strong, long-lasting client relationships Negotiate contracts and close agreements to maximize profits Develop trusted advisor relationships with key accounts, customer stakeholders, and executives Ensure the timely and successful delivery of our services according to customer needs and objectives Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Identify areas of improvement to meet the KPIs targets Prepare weekly/fortnightly/ monthly reports on account status Collaborate with team to achieve the targets Assist with challenging client requests or issue escalations as needed. Closely work with HO to update on all the developments Requirements and skills Proven work experience as an Account Lead, Key Account Manager, or relevant role Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executives Experience in FM will be an added advantage Experience delivering client-focused solutions to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation, and presentation abilities Strong verbal and written communication skills Degree in Business Administration, MBA/ PG, etc. Respect for Diversity Works effectively with people from all backgrounds and treats all people equally with dignity and respect. Shows respect and understanding of diverse points of view and demonstrates knowledge in daily work and decision-making. Examines own biases and behaviours to avoid stereotypical responses and does not discriminate against any individual or group. Encourages others to evaluate systems, processes & behaviour to ensure respect for diversity is demonstrated. Working with Others Demonstrates balance between directness and diplomacy in negotiations. Manages conflict and works towards mutual solutions. Establishes ownership for relevant activities from the outset. Develops a wide network, including senior-level contacts, to facilitate activities and further their own knowledge. Proactively liaises with other divisions, partners & third parties. Managing Resources Identifies targets for team activities and manages progress against objectives. Plans and manages activity spending accurately against budget. Takes responsibility for team activity and finds solutions to setbacks in a timely and professional manner. Effectively motivates team e.g. by recognizing and promoting team and individual contribution among other things. Recognizes strengths and weaknesses in others, structuring teams based on this knowledge. Drives forward results of others. Takes ownership of the team well-being Decision Making Considers the relevant justifications for a particular course of action. Takes context into consideration when making decisions. Makes effective decisions when acting on behalf of a senior colleague, seeking advice where appropriate Bases actions and approaches on the root cause of an issue, rather than the symptoms Accountability Takes ownership of assigned tasks, and honors deadlines. Ensures timely delivery of outputs within defined cost and quality standard parameters. Takes responsibility for own shortcomings and compliances. Supports subordinates, provides oversight, and takes responsibility for all delegated assignments. Leadership and Development Offers sound guidance and direction on complex and critical issues. Provides constructive feedback to team members and colleagues with confidence and sensitivity. Reinforces vision throughout the organization, e.g., by acting accordingly inter alia.