Cluster Manager

Company:

Key Skills:

Roles and Responsibilities:

• Lead and manage a team of Cluster Operations Managers to achieve operational KPIs.
• Lead and oversee all aspects of city operations, ensuring seamless supply chain management.
• Drive lowest cost store operations while maintaining on-time delivery performance. Find and pursue cost reduction opportunities for maintaining strong P&L.
• Oversee inventory management, including stock replenishment and minimizing stock losses, ensuring optimal in-stock levels and product availability to meet customer demands.
• Uphold high NPS standards, fostering customer satisfaction and loyalty.
• Foster team development and provide training initiatives to maintain a skilled workforce while managing attrition levels.
• Implement store layout optimizations and Kaizen methodologies to achieve best-in-class Order-to-Delivery (O2D) performance.
• Cultivate and maintain strong relationships with external stakeholders affecting store operations.
• Drive continuous improvement initiatives to enhance cost efficiency through process optimization and innovation.
• Partner with the city growth team and implement strategies to drive growth and increase market share within the city, including expansion into fringe zones for higher customer zone coverage.
• Author, manage, and deliver executive level reporting, including daily, weekly, monthly, and quarterly status reports to manage risks and issues and improve team communication and collaboration.
• Maintain harmony and ensure shared responsibility of business objectives with a focus on recruiting the right talent at the right time and oversee the new employee onboarding & orientation process.

Skills Required:

Technical Skills

• Strong expertise in operations management
• Inventory management and stock control
• Supply chain & logistics coordination
• P&L management and cost optimization
• Data-driven decision making & analytical thinking
• Proficiency in MS Excel, dashboards, and reporting tools

Leadership & Managerial Skills

• Multi-store management experience
• Team leadership & performance management
• Stakeholder management (internal & external)
• Ability to implement process improvements (Kaizen, SOPs, O2D optimization)
• Strong communication, problem-solving, and strategic planning skills

Behavioral Skills

• Customer-first mindset
• High ownership & accountability
• Agility to work in a fast-paced, evolving environment
• Collaboration & cross-functional coordination

Education:

• Master's degree from Tier-1 / Tier-2 institute (Preferred)
• Bachelor's degree in Business, Management, or related field