Key Responsibilities Strategic Planning & Execution Develop and implement 360° digital marketing campaigns (SEO, SMO, PPC, Email, Affiliate, Display, etc.). Build localized content calendars aligned with product launches, marketing campaigns, and seasonal trends. Collaborate with in-store teams to align digital efforts with offline retail promotions. Performance Marketing Manage Google Marketing Platform (GMP) including DV360, GA4, and Search Ads 360. Lead PPC campaigns across Google Ads, Meta Ads, and other platforms to maximize ROAS. Continuously optimize CPC and conversion rates through A/B testing and data-driven strategies. Social Media Optimization (SMO) Strategically manage platforms such as Facebook, Instagram, WhatsApp Business, LinkedIn, and TikTok. Utilize tools like Meta Business Suite, Buffer, or Sprout Social for scheduling, engagement, and analytics. Localize content for cultural relevance while maintaining brand consistency. Data Analytics & Reporting Own and maintain dashboards and performance reports (weekly, monthly, quarterly). Analyze customer behavior via GA4, CRM systems, and loyalty data to inform campaigns. Leverage heatmaps, clickstreams, and bounce rates to optimize user experience and conversion paths. E-Commerce & Loyalty Integration Drive traffic and conversions on Cheers’ e-commerce platform using both paid and organic channels. Support digital activations for Cheers Loyalty Club, including email/SMS campaigns and digital coupons. Budget & Vendor Management Manage digital marketing budgets with a focus on ROI and efficiency. Oversee third-party agencies and freelancers for creative production, media buying, and influencer collaborations. Innovation & Leadership Stay abreast of emerging digital trends (e.g., voice search, retail media networks) and apply first-mover strategies. Train, guide, and mentor junior team members and interns. Key Requirements Education Bachelor's or Master’s degree in Marketing, Digital Media, Business, or a related field. Experience 5–8 years in digital marketing, preferably within retail, FMCG, or e-commerce. Demonstrated success in managing high-impact PPC and social media campaigns. Hands-on experience with GMP, Meta Ads, and social media automation tools. Skills Proficiency in GA4, Google Tag Manager, and Looker Studio (Data Studio). Strong copywriting and content strategy skills. Knowledge of retail marketing dynamics, seasonal buying behavior, and shopper psychology. Excellent project management and stakeholder coordination skills.
Ensure that follow ups are done for all pending tasks as per the FMS/ Checklist. Ensure that help tickets are raised for tasks which are struck. Follow up resolution of help tickets with the team lead. Escalate the tasks which are not being completed despite repeated reminders. Provide inputs to management with regards to bottlenecks in the process flow and suggest ways to improve it Maintain cordial relationship with all doers
Ensure that data entry clerks are capturing the invoices in the system within the planned time. Ensure that both quantity and prices of each item as per the invoice is matching with the quantity and price captured in the system. Ensure that price claims are raised in the event of an overcharge by the supplier. Ensure that price claims are validated with the appropriate purchase order or price list shared by the supplier. Ensure that debit notes are raised for all returns Ensure that debit notes are raised Ensure that valid claim copies are available for all debit notes raised to the suppliers.
Job Summary: We are seeking a highly skilled MIS Executive to join our back office team in Worli, Mumbai. The ideal candidate will possess advanced MS Excel skills, proficiency in Google Sheets, and experience in Google Scripting for creating File Management Systems (FMS) and checklists. The candidate must have completed the Tech Mastery program by Rahul Jain and the MBT program by Sanjeev Jain. Additionally, the candidate should be adept at utilizing all tools available in the Tech Alumni by Sanjeev Jain. Strong spoken English, excellent analytical skills, and experience in using AI tools are essential. Key Responsibilities: Data Management: Develop, maintain, and manage MIS reports and dashboards using MS Excel and Google Sheets. Automate data processing and report generation using Google Scripts. Create and manage Flow Management Systems (FMS) and checklists. Technical Proficiency: Utilize advanced functions and features of MS Excel, including pivot tables, VLOOKUP, HLOOKUP, array formulas, macros, and data analysis tools. Use Google Sheets for collaborative data management and real-time updates. Use of Looker Studio. Implement Google Scripts to streamline processes and improve efficiency. Database Management: Extract and manipulate data from our current ERP database. Ensure data integrity and accuracy in database operations. Create queries and reports to support various business needs. AI Integration: Utilize AI tools and technologies to enhance data processing and operational efficiency. Implement AI-driven solutions for data analysis, forecasting, and report generation. Program Requirements: Apply knowledge and skills gained from the Tech Mastery program by Rahul Jain. Implement best practices and methodologies learned from the MBT program by Sanjeev Jain. Effectively use all tools and resources provided in the Tech Alumni by Sanjeev Jain. Communication: Ensure clear and effective communication within the team and with other departments. Prepare and present data reports to management in a clear and concise manner. Maintain decent spoken English for smooth internal and external communication. Operational Support: Provide support to the operations team in data management and reporting. Troubleshoot and resolve issues related to MIS and data systems. Contribute to process improvement initiatives to enhance operational efficiency. Qualifications: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. Advanced proficiency in MS Excel and Google Sheets. Knowledge of Google Scripting and its application in creating FMS and checklists. Completion of the Tech Mastery program by Rahul Jain and the MBT program by Sanjeev Jain. Familiarity with tools available in the Tech Alumni by Sanjeev Jain. Strong analytical and problem-solving skills. Experience in working with databases, specifically in extracting data from ERP systems. Experience in using AI tools for data analysis and operational efficiency. Decent spoken English and effective communication skills. Experience: Minimum of 2-3 years of experience in a similar role, preferably in a back office or operational support environment. Proven track record of managing and analyzing large datasets. Experience in automating processes and creating efficient data management systems. Experience in working with ERP databases to extract and manipulate data. Experience in integrating and using AI tools for business operations. Key Competencies: Attention to detail and accuracy. Ability to work independently and as part of a team. Strong organizational and time management skills. Proactive approach to identifying and solving problems.
Company Description Cheers Hypermarket, a division of Future Ventures Ltd., is Zambia’s only truly indigenous retail brand. As a fast-growing retail chain, we are deeply rooted in the communities we serve, offering value, convenience, and locally relevant choices. With over 12 branches and plans to reach 40+ stores by 2030, Cheers Hypermarket specializes in delivering value-driven, convenient, and locally relevant shopping experiences. Our offerings range from daily groceries and fresh produce to ready-to-eat meals, bakery, and butchery. Our commitment to competitive pricing, loyalty programs, and efficient operations guided by global best practices sets us apart. Role Description This is a full-time GRN Assistant role located on-site in Mumbai. The GRN Assistant will be responsible for generating and managing Goods Received Notes (GRNs), ensuring accuracy and timely recording of received goods, coordinating with suppliers and warehouse teams, and maintaining records and documentation. The assistant will also support inventory management and stock control, monitor discrepancies, and resolve any issues related to received goods. Additional responsibilities include assisting with internal audits and compliance checks. Qualifications Experience in managing Goods Received Notes (GRNs) and inventory management Coordination skills for working with suppliers and warehouse teams Strong organizational and record-keeping skills Proficiency in using inventory management software and tools Attention to detail and effective problem-solving abilities Excellent communication skills and ability to work in a team Prior experience in retail or supply chain management is a plus Relevant education or certifications in logistics, supply chain, or related fields
Role Summary: The Trainer Program Development will be responsible for designing, structuring, and customizing training programs for different departments, with a strong focus on the FMCG and Retail sector . This role will ensure the creation of impactful learning modules aligned with organizational goals, enhancing employee capabilities across corporate and retail operations. The trainer will play a key role in building a skilled workforce capable of meeting the fast-paced demands of FMCG and retail industries. Key Responsibilities: Design and develop training programs, modules, and curriculum tailored to departmental, organizational, and FMCG/Retail business needs . Conduct training needs analysis in collaboration with stakeholders across both corporate and retail teams. Prepare training materials, handouts, and digital content outlines relevant to FMCG and retail operations. Deliver pilot sessions to test effectiveness and gather feedback, ensuring adaptability to the dynamic retail environment. Continuously update training programs based on industry trends, FMCG best practices, and evolving business requirements. Track program outcomes, measure effectiveness in retail & FMCG contexts, and recommend improvements. Qualifications & Skills: Bachelor's degree in HR, Education, or related field (Master's preferred). 35 years of experience in training design and development, preferably within FMCG and Retail sectors . Strong knowledge of adult learning principles and instructional design. Excellent communication, presentation, and facilitation skills. Ability to analyze training needs, particularly in retail store operations and FMCG workforce management, and convert them into structured programs.
Job Summary: We are seeking a dynamic and strategic Head of Merchandising and Marketing to lead our retail merchandising and marketing teams. The ideal candidate will be responsible for driving category growth, product strategy, pricing, and promotion, while strengthening brand positioning and delivering an engaging customer experience across all channels. This role requires a strong blend of commercial acumen, creativity, data-driven decision making, and leadership. Key Responsibilities: Merchandising ● Define and execute the overall merchandising strategy across categories and store formats ● Lead product assortment planning, inventory control, and in-season management ● Analyze consumer trends, sales data, and competitor activity to optimize buying and planning ● Collaborate with operations and supply chain teams to ensure stock availability and replenishment ● Maintain optimal stock turns and gross margin performance Marketing Marketing ● Develop and implement integrated marketing strategies (online & offline) ● Oversee brand communication, advertising campaigns, and digital marketing ● Lead seasonal promotions, events, and visual merchandising strategies ● Ensure consistent and impactful brand presence across all touchpoints ● Leverage consumer insights and market data to drive campaigns and engagement Leadership & Strategy ● Manage, mentor, and develop cross-functional teams ● Work closely with senior leadership on business strategy and growth planning ● Drive omnichannel initiatives, enhancing both in-store and digital customer experiences ● Own marketing and merchandising budgets, reporting on ROI and KPIs Key Requirements: ● Proven experience (10+ years) in retail merchandising and marketing, with at least 5 years in a leadership role ● Strong understanding of retail trends, consumer behavior, and buying cycles ● Hands-on experience with retail planning tools, digital platforms, and CRM systems ● Excellent skills in data analysis, forecasting, pricing, and category management ● Strong leadership, communication, and cross-functional collaboration abilities ● Bachelor’s/Master’s degree in Marketing, Business, or related field (MBA preferred)
About the Role: The trainer will be responsible for designing, delivering, and evaluating training programs that enhance the skills, knowledge, and performance of our retail staff. The role requires someone who can engage, motivate, and develop employees to deliver excellent customer service, improve sales, and ensure operational efficiency. Key Responsibilities: ? Conduct training programs for supermarket staff including cashiers, floor associates, department managers, and support staff. ? Design and deliver modules on customer service, product knowledge, store operations, sales techniques, hygiene & safety, and compliance. ? Develop training materials, manuals, and e-learning content tailored to supermarket operations. ? Assess training needs in collaboration with store managers and HR. ? Conduct onboarding/orientation sessions for new hires. ? Monitor and evaluate the effectiveness of training programs through assessments, feedback, and on-the-job performance. ? Provide coaching and mentoring support to staff to improve productivity and service quality. ? Stay updated with retail industry trends, supermarket operations, and customer expectations. ? Maintain training records, reports, and feedback for management review. Requirements & Qualifications: ? Bachelor's degree in Business, Retail Management, HR, or a related field. ? Proven experience as a Trainer in the retail industry (preferably supermarkets/hypermarkets). ? Strong knowledge of retail operations, customer service standards, and sales techniques. ? Excellent communication, presentation, and interpersonal skills. ? Ability to design engaging and interactive training modules. ? Strong organizational and time-management skills. ? Proficiency in MS Office (Word, Excel, PowerPoint); exposure to e-learning tools is a plus. ? Fluency in English [and local language as per requirement].
As the Trainer Program Development, you will be responsible for designing, structuring, and customizing training programs for various departments, focusing on the FMCG and Retail sector. Your role will involve creating impactful learning modules aligned with organizational objectives to enhance employee capabilities in corporate and retail functions. - Design and develop training programs, modules, and curriculum tailored to specific departmental needs and the FMCG/Retail sector. - Conduct training needs analysis in collaboration with stakeholders to ensure training effectiveness. - Prepare relevant training materials, handouts, and digital content for FMCG and retail operations. - Deliver pilot sessions, gather feedback, and adapt to changing retail landscape. - Update training programs based on industry trends and best practices in FMCG and retail. - Track program outcomes, measure effectiveness, and propose improvements for better results. Qualifications and skills required: - Bachelor's degree in HR, Education, or related field (Master's degree preferred). - 3-5 years of training design and development experience, preferably in FMCG and Retail sectors. - Strong understanding of adult learning principles and instructional design methodologies. - Excellent communication, presentation, and facilitation skills. - Ability to analyze training needs in retail operations and FMCG management and create structured training programs.,