Key Responsibilities Strategic Planning & Execution Develop and implement 360° digital marketing campaigns (SEO, SMO, PPC, Email, Affiliate, Display, etc.). Build localized content calendars aligned with product launches, marketing campaigns, and seasonal trends. Collaborate with in-store teams to align digital efforts with offline retail promotions. Performance Marketing Manage Google Marketing Platform (GMP) including DV360, GA4, and Search Ads 360. Lead PPC campaigns across Google Ads, Meta Ads, and other platforms to maximize ROAS. Continuously optimize CPC and conversion rates through A/B testing and data-driven strategies. Social Media Optimization (SMO) Strategically manage platforms such as Facebook, Instagram, WhatsApp Business, LinkedIn, and TikTok. Utilize tools like Meta Business Suite, Buffer, or Sprout Social for scheduling, engagement, and analytics. Localize content for cultural relevance while maintaining brand consistency. Data Analytics & Reporting Own and maintain dashboards and performance reports (weekly, monthly, quarterly). Analyze customer behavior via GA4, CRM systems, and loyalty data to inform campaigns. Leverage heatmaps, clickstreams, and bounce rates to optimize user experience and conversion paths. E-Commerce & Loyalty Integration Drive traffic and conversions on Cheers’ e-commerce platform using both paid and organic channels. Support digital activations for Cheers Loyalty Club, including email/SMS campaigns and digital coupons. Budget & Vendor Management Manage digital marketing budgets with a focus on ROI and efficiency. Oversee third-party agencies and freelancers for creative production, media buying, and influencer collaborations. Innovation & Leadership Stay abreast of emerging digital trends (e.g., voice search, retail media networks) and apply first-mover strategies. Train, guide, and mentor junior team members and interns. Key Requirements Education Bachelor's or Master’s degree in Marketing, Digital Media, Business, or a related field. Experience 5–8 years in digital marketing, preferably within retail, FMCG, or e-commerce. Demonstrated success in managing high-impact PPC and social media campaigns. Hands-on experience with GMP, Meta Ads, and social media automation tools. Skills Proficiency in GA4, Google Tag Manager, and Looker Studio (Data Studio). Strong copywriting and content strategy skills. Knowledge of retail marketing dynamics, seasonal buying behavior, and shopper psychology. Excellent project management and stakeholder coordination skills.
Ensure that follow ups are done for all pending tasks as per the FMS/ Checklist. Ensure that help tickets are raised for tasks which are struck. Follow up resolution of help tickets with the team lead. Escalate the tasks which are not being completed despite repeated reminders. Provide inputs to management with regards to bottlenecks in the process flow and suggest ways to improve it Maintain cordial relationship with all doers
Ensure that data entry clerks are capturing the invoices in the system within the planned time. Ensure that both quantity and prices of each item as per the invoice is matching with the quantity and price captured in the system. Ensure that price claims are raised in the event of an overcharge by the supplier. Ensure that price claims are validated with the appropriate purchase order or price list shared by the supplier. Ensure that debit notes are raised for all returns Ensure that debit notes are raised Ensure that valid claim copies are available for all debit notes raised to the suppliers.
Job Summary: We are seeking a highly skilled MIS Executive to join our back office team in Worli, Mumbai. The ideal candidate will possess advanced MS Excel skills, proficiency in Google Sheets, and experience in Google Scripting for creating File Management Systems (FMS) and checklists. The candidate must have completed the Tech Mastery program by Rahul Jain and the MBT program by Sanjeev Jain. Additionally, the candidate should be adept at utilizing all tools available in the Tech Alumni by Sanjeev Jain. Strong spoken English, excellent analytical skills, and experience in using AI tools are essential. Key Responsibilities: Data Management: Develop, maintain, and manage MIS reports and dashboards using MS Excel and Google Sheets. Automate data processing and report generation using Google Scripts. Create and manage Flow Management Systems (FMS) and checklists. Technical Proficiency: Utilize advanced functions and features of MS Excel, including pivot tables, VLOOKUP, HLOOKUP, array formulas, macros, and data analysis tools. Use Google Sheets for collaborative data management and real-time updates. Use of Looker Studio. Implement Google Scripts to streamline processes and improve efficiency. Database Management: Extract and manipulate data from our current ERP database. Ensure data integrity and accuracy in database operations. Create queries and reports to support various business needs. AI Integration: Utilize AI tools and technologies to enhance data processing and operational efficiency. Implement AI-driven solutions for data analysis, forecasting, and report generation. Program Requirements: Apply knowledge and skills gained from the Tech Mastery program by Rahul Jain. Implement best practices and methodologies learned from the MBT program by Sanjeev Jain. Effectively use all tools and resources provided in the Tech Alumni by Sanjeev Jain. Communication: Ensure clear and effective communication within the team and with other departments. Prepare and present data reports to management in a clear and concise manner. Maintain decent spoken English for smooth internal and external communication. Operational Support: Provide support to the operations team in data management and reporting. Troubleshoot and resolve issues related to MIS and data systems. Contribute to process improvement initiatives to enhance operational efficiency. Qualifications: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. Advanced proficiency in MS Excel and Google Sheets. Knowledge of Google Scripting and its application in creating FMS and checklists. Completion of the Tech Mastery program by Rahul Jain and the MBT program by Sanjeev Jain. Familiarity with tools available in the Tech Alumni by Sanjeev Jain. Strong analytical and problem-solving skills. Experience in working with databases, specifically in extracting data from ERP systems. Experience in using AI tools for data analysis and operational efficiency. Decent spoken English and effective communication skills. Experience: Minimum of 2-3 years of experience in a similar role, preferably in a back office or operational support environment. Proven track record of managing and analyzing large datasets. Experience in automating processes and creating efficient data management systems. Experience in working with ERP databases to extract and manipulate data. Experience in integrating and using AI tools for business operations. Key Competencies: Attention to detail and accuracy. Ability to work independently and as part of a team. Strong organizational and time management skills. Proactive approach to identifying and solving problems.
Company Description Cheers Hypermarket, a division of Future Ventures Ltd., is Zambia’s only truly indigenous retail brand. As a fast-growing retail chain, we are deeply rooted in the communities we serve, offering value, convenience, and locally relevant choices. With over 12 branches and plans to reach 40+ stores by 2030, Cheers Hypermarket specializes in delivering value-driven, convenient, and locally relevant shopping experiences. Our offerings range from daily groceries and fresh produce to ready-to-eat meals, bakery, and butchery. Our commitment to competitive pricing, loyalty programs, and efficient operations guided by global best practices sets us apart. Role Description This is a full-time GRN Assistant role located on-site in Mumbai. The GRN Assistant will be responsible for generating and managing Goods Received Notes (GRNs), ensuring accuracy and timely recording of received goods, coordinating with suppliers and warehouse teams, and maintaining records and documentation. The assistant will also support inventory management and stock control, monitor discrepancies, and resolve any issues related to received goods. Additional responsibilities include assisting with internal audits and compliance checks. Qualifications Experience in managing Goods Received Notes (GRNs) and inventory management Coordination skills for working with suppliers and warehouse teams Strong organizational and record-keeping skills Proficiency in using inventory management software and tools Attention to detail and effective problem-solving abilities Excellent communication skills and ability to work in a team Prior experience in retail or supply chain management is a plus Relevant education or certifications in logistics, supply chain, or related fields
Role Summary: The Trainer Program Development will be responsible for designing, structuring, and customizing training programs for different departments, with a strong focus on the FMCG and Retail sector . This role will ensure the creation of impactful learning modules aligned with organizational goals, enhancing employee capabilities across corporate and retail operations. The trainer will play a key role in building a skilled workforce capable of meeting the fast-paced demands of FMCG and retail industries. Key Responsibilities: Design and develop training programs, modules, and curriculum tailored to departmental, organizational, and FMCG/Retail business needs . Conduct training needs analysis in collaboration with stakeholders across both corporate and retail teams. Prepare training materials, handouts, and digital content outlines relevant to FMCG and retail operations. Deliver pilot sessions to test effectiveness and gather feedback, ensuring adaptability to the dynamic retail environment. Continuously update training programs based on industry trends, FMCG best practices, and evolving business requirements. Track program outcomes, measure effectiveness in retail & FMCG contexts, and recommend improvements. Qualifications & Skills: Bachelor's degree in HR, Education, or related field (Master's preferred). 35 years of experience in training design and development, preferably within FMCG and Retail sectors . Strong knowledge of adult learning principles and instructional design. Excellent communication, presentation, and facilitation skills. Ability to analyze training needs, particularly in retail store operations and FMCG workforce management, and convert them into structured programs.
Job Summary: We are seeking a dynamic and strategic Head of Merchandising and Marketing to lead our retail merchandising and marketing teams. The ideal candidate will be responsible for driving category growth, product strategy, pricing, and promotion, while strengthening brand positioning and delivering an engaging customer experience across all channels. This role requires a strong blend of commercial acumen, creativity, data-driven decision making, and leadership. Key Responsibilities: Merchandising ● Define and execute the overall merchandising strategy across categories and store formats ● Lead product assortment planning, inventory control, and in-season management ● Analyze consumer trends, sales data, and competitor activity to optimize buying and planning ● Collaborate with operations and supply chain teams to ensure stock availability and replenishment ● Maintain optimal stock turns and gross margin performance Marketing Marketing ● Develop and implement integrated marketing strategies (online & offline) ● Oversee brand communication, advertising campaigns, and digital marketing ● Lead seasonal promotions, events, and visual merchandising strategies ● Ensure consistent and impactful brand presence across all touchpoints ● Leverage consumer insights and market data to drive campaigns and engagement Leadership & Strategy ● Manage, mentor, and develop cross-functional teams ● Work closely with senior leadership on business strategy and growth planning ● Drive omnichannel initiatives, enhancing both in-store and digital customer experiences ● Own marketing and merchandising budgets, reporting on ROI and KPIs Key Requirements: ● Proven experience (10+ years) in retail merchandising and marketing, with at least 5 years in a leadership role ● Strong understanding of retail trends, consumer behavior, and buying cycles ● Hands-on experience with retail planning tools, digital platforms, and CRM systems ● Excellent skills in data analysis, forecasting, pricing, and category management ● Strong leadership, communication, and cross-functional collaboration abilities ● Bachelor’s/Master’s degree in Marketing, Business, or related field (MBA preferred)
About the Role: The trainer will be responsible for designing, delivering, and evaluating training programs that enhance the skills, knowledge, and performance of our retail staff. The role requires someone who can engage, motivate, and develop employees to deliver excellent customer service, improve sales, and ensure operational efficiency. Key Responsibilities: ? Conduct training programs for supermarket staff including cashiers, floor associates, department managers, and support staff. ? Design and deliver modules on customer service, product knowledge, store operations, sales techniques, hygiene & safety, and compliance. ? Develop training materials, manuals, and e-learning content tailored to supermarket operations. ? Assess training needs in collaboration with store managers and HR. ? Conduct onboarding/orientation sessions for new hires. ? Monitor and evaluate the effectiveness of training programs through assessments, feedback, and on-the-job performance. ? Provide coaching and mentoring support to staff to improve productivity and service quality. ? Stay updated with retail industry trends, supermarket operations, and customer expectations. ? Maintain training records, reports, and feedback for management review. Requirements & Qualifications: ? Bachelor's degree in Business, Retail Management, HR, or a related field. ? Proven experience as a Trainer in the retail industry (preferably supermarkets/hypermarkets). ? Strong knowledge of retail operations, customer service standards, and sales techniques. ? Excellent communication, presentation, and interpersonal skills. ? Ability to design engaging and interactive training modules. ? Strong organizational and time-management skills. ? Proficiency in MS Office (Word, Excel, PowerPoint); exposure to e-learning tools is a plus. ? Fluency in English [and local language as per requirement].
As the Trainer Program Development, you will be responsible for designing, structuring, and customizing training programs for various departments, focusing on the FMCG and Retail sector. Your role will involve creating impactful learning modules aligned with organizational objectives to enhance employee capabilities in corporate and retail functions. - Design and develop training programs, modules, and curriculum tailored to specific departmental needs and the FMCG/Retail sector. - Conduct training needs analysis in collaboration with stakeholders to ensure training effectiveness. - Prepare relevant training materials, handouts, and digital content for FMCG and retail operations. - Deliver pilot sessions, gather feedback, and adapt to changing retail landscape. - Update training programs based on industry trends and best practices in FMCG and retail. - Track program outcomes, measure effectiveness, and propose improvements for better results. Qualifications and skills required: - Bachelor's degree in HR, Education, or related field (Master's degree preferred). - 3-5 years of training design and development experience, preferably in FMCG and Retail sectors. - Strong understanding of adult learning principles and instructional design methodologies. - Excellent communication, presentation, and facilitation skills. - Ability to analyze training needs in retail operations and FMCG management and create structured training programs.,
Job Summary: We are seeking a highly skilled MIS Executive to join our back office team in Worli, Mumbai. The ideal candidate will possess advanced MS Excel skills, proficiency in Google Sheets, and experience in Google Scripting for creating File Management Systems (FMS) and checklists. The candidate must have completed the Tech Mastery program by Rahul Jain and the MBT program by Sanjeev Jain. Additionally, the candidate should be adept at utilizing all tools available in the Tech Alumni by Sanjeev Jain. Strong spoken English, excellent analytical skills, and experience in using AI tools are essential. Key Responsibilities: 1. Data Management: ○ Java Script, Python ○ Develop, maintain, and manage MIS reports and dashboards using MS Excel and Google Sheets. ○ Automate data processing and report generation using Google Scripts. ○ Create and manage Flow Management Systems (FMS) and checklists. 2. Technical Proficiency: ○ Utilize advanced functions and features of MS Excel, including pivot tables, VLOOKUP, HLOOKUP, array formulas, macros, and data analysis tools. ○ Use Google Sheets for collaborative data management and real-time updates. ○ Use of Looker Studio. ○ Implement Google Scripts to streamline processes and improve efficiency. 3. Database Management: ○ Extract and manipulate data from our current ERP database. ○ Ensure data integrity and accuracy in database operations. ○ Create queries and reports to support various business needs. 4. AI Integration: ○ Utilize AI tools and technologies to enhance data processing and operational efficiency. ○ Implement AI-driven solutions for data analysis, forecasting, and report generation. 5. Program Requirements: ○ Apply knowledge and skills gained from the Tech Mastery program by Rahul Jain. ○ Implement best practices and methodologies learned from the MBT program by Sanjeev Jain. ○ Effectively use all tools and resources provided in the Tech Alumni by Sanjeev Jain. 6. Communication: ○ Ensure clear and effective communication within the team and with other departments. ○ Prepare and present data reports to management in a clear and concise manner. ○ Maintain decent spoken English for smooth internal and external communication. 7. Operational Support: ○ Provide support to the operations team in data management and reporting. ○ Troubleshoot and resolve issues related to MIS and data systems. ○ Contribute to process improvement initiatives to enhance operational efficiency. Qualifications: ● Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. ● Advanced proficiency in MS Excel and Google Sheets. ● Knowledge of Google Scripting and its application in creating FMS and checklists. ● Completion of the Tech Mastery program by Rahul Jain and the MBT program by Sanjeev Jain. ● Familiarity with tools available in the Tech Alumni by Sanjeev Jain. ● Strong analytical and problem-solving skills. ● Experience in working with databases, specifically in extracting data from ERP systems. ● Experience in using AI tools for data analysis and operational efficiency. ● Decent spoken English and effective communication skills. Experience: ● Minimum of 2-3 years of experience in a similar role, preferably in a back office or operational support environment. ● Proven track record of managing and analysing large datasets. ● Experience in automating processes and creating efficient data management systems. ● Experience in working with ERP databases to extract and manipulate data. ● Experience in integrating and using AI tools for business operations.
Key Responsibilities: Purchase Order Management: Create and process purchase orders (POs) in the procurement system. Monitor order status and expedite deliveries as needed. Address any discrepancies in pricing, quality, or quantity SKU Management: List new products and rationalize the number of SKUs at both category and branch levels. Stock Level Management: Ensure correct stock levels are maintained at both group and branch levels. Vendor Performance Management: Evaluate supplier performance and provide feedback for improvement. Resolve vendor-related issues related to quality, delivery, or service. Stock Level Management: Ensure correct stock levels are maintained at both group and branch levels. Supplier Relationship Management: List new suppliers and rationalize the number of suppliers. Promotion Management: Manage monthly and ad-hoc promotions effectively. Compliance G Reporting: Ensure procurement activities comply with company policies and industry regulations. Maintain accurate procurement records and generate reports as required.. Margin Monitoring and Management: Monitor and manage consistent margins in line with set targets. Team Management: Oversee and manage the GRN Entry Team and Ordering Team. Additional Responsibilities: Collaborate with cross-functional teams to ensure alignment with overall business objectives. Provide regular reports on procurement activities and performance metrics to the Head Buyer. Conduct market research to stay updated on industry trends and supplier performance. Qualification: MBA in Supply Chain Management Ideal Candidate: The ideal candidate for this role will have a strong background in the FMCG retail industry, particularly in procurement. They should possess excellent organisational and communication skills, with the ability to manage multiple tasks and teams effectively. Experience with Microsoft Office and Google Workspace will be advantageous.
Company Description Cheers Hypermarket is Zambia’s only truly indigenous retail brand, proudly built in Zambia to serve Zambians. With 12+ branches and a vision of reaching over 40+ stores by 2030, Cheers Hypermarket offers value-driven and locally relevant shopping experiences. As a one-stop destination, we provide a diverse range of products, including groceries, fresh produce, household goods, ready-to-eat meals, and more. Our commitment to competitive pricing, innovation in loyalty programs, and customer-first service sets us apart. Rooted in community and guided by global retail best practices, Cheers Hypermarket is shaping the future of retail in Zambia with a focus on technology, excellence, and sustainability. Role Description We are seeking a Marketing Manager for a full-time on-site role located in Mumbai. The Marketing Manager will oversee the end-to-end planning, execution, and evaluation of marketing campaigns aligned with the company's strategy. Responsibilities include conducting market analysis, developing brand strategies, managing digital marketing efforts, and collaborating with internal teams to ensure consistent messaging. Other tasks involve supervising promotional activities, analyzing campaign performance metrics, and leading initiatives to enhance customer engagement and loyalty. Qualifications Proficiency in Digital Marketing, including SEO, social media campaigns, email marketing, and Google Analytics. Strong skills in Brand Management, Campaign Development, and Market Research to shape effective marketing strategies. Content Creation and Editing expertise, including the ability to develop engaging marketing content. Proven experience in Communication and Team Collaboration to align with cross-functional teams. Analytical Thinking and Data-driven Decision-making abilities to evaluate performance metrics and optimize campaigns. Bachelor's degree in Marketing, Business Administration, or a related field. Experience in retail, FMCG, or related industries is advantageous. Effective time-management and organizational skills with a focus on driving results.
Company Description Cheers Hypermarket is Zambia's only truly indigenous retail brand, proudly built in Zambia to serve Zambians. With 12+ branches and a vision of reaching over 40+ stores by 2030, Cheers Hypermarket offers value-driven and locally relevant shopping experiences. As a one-stop destination, we provide a diverse range of products, including groceries, fresh produce, household goods, ready-to-eat meals, and more. Our commitment to competitive pricing, innovation in loyalty programs, and customer-first service sets us apart. Rooted in community and guided by global retail best practices, Cheers Hypermarket is shaping the future of retail in Zambia with a focus on technology, excellence, and sustainability. Role Description We are seeking a Marketing Manager for a full-time on-site role located in Mumbai. The Marketing Manager will oversee the end-to-end planning, execution, and evaluation of marketing campaigns aligned with the company's strategy. Responsibilities include conducting market analysis, developing brand strategies, managing digital marketing efforts, and collaborating with internal teams to ensure consistent messaging. Other tasks involve supervising promotional activities, analyzing campaign performance metrics, and leading initiatives to enhance customer engagement and loyalty. Qualifications Proficiency in Digital Marketing, including SEO, social media campaigns, email marketing, and Google Analytics. Strong skills in Brand Management, Campaign Development, and Market Research to shape effective marketing strategies. Content Creation and Editing expertise, including the ability to develop engaging marketing content. Proven experience in Communication and Team Collaboration to align with cross-functional teams. Analytical Thinking and Data-driven Decision-making abilities to evaluate performance metrics and optimize campaigns. Bachelor's degree in Marketing, Business Administration, or a related field. Experience in retail, FMCG, or related industries is advantageous. Effective time-management and organizational skills with a focus on driving results.
Department: Learning and Development Location: Head Office (Zambia) Key Performance Areas (KPA’s) Role Overview: The L&D Trainer will be responsible for implementing and managing all learning and development programs across Cheers Supermarket stores in Zambia. The role is pivotal in ensuring operational excellence, service quality, and employee skill enhancement through structured training programs and leadership development initiatives . 1. Training Strategy & Implementation Translate the L&D vision and strategy defined by the Head of Learning & Development (Mumbai) into executable programs across Zambia. Develop, plan, and deliver store-level, supervisory, and leadership training programs. Drive on-the-floor coaching for store managers, department heads, and frontline staff. Establish standardized training procedures (SOPs) across all branches. Monitor the effectiveness of training programs through performance evaluations and audits. 2. Capability Building & Team Development Lead and mentor the L&D Training Manager (Locals) to ensure smooth execution of in-country learning programs. Guide the L&D Digital Creator and Administrator (Mumbai) on content and reporting requirements. Build a strong network of local trainers and departmental champions to sustain internal capability development. Implement train-the-trainer programs to foster learning continuity. 3. Learning Design & Content Collaboration Provide practical inputs to the Digital Creator (Mumbai) for localization of training content and visual learning materials. Ensure that all materials reflect accurate operational standards, cultural context, and company values. Customize training for key departments — Operations, Customer Service, Bakery, Produce, Fresh Foods, Cashiers, and Warehouse . Work closely with HR and Operations to align learning with store performance goals. 4. Monitoring, Reporting & Evaluation Track training participation, completion rates, and post-training performance improvements. Maintain detailed records of training hours, attendance, and outcomes through coordination with the L&D Administrator (Mumbai). Submit weekly and monthly L&D reports to the Head of Learning & Development. Use quantitative and qualitative data to recommend continuous improvements in learning delivery. 5. Leadership & Collaboration Act as the bridge between Mumbai and Zambia for all L&D initiatives. Collaborate with Store Heads and HR Business Partners to identify skill gaps and learning priorities . Participate in strategic discussions related to workforce planning, employee engagement, and productivity enhancement. Drive a culture of learning, accountability, and performance excellence within all Zambia stores. Qualifications & Skills: Bachelor’s degree in Business, Retail, or Hospitality Management. Minimum 5–8 years of experience in training and development, preferably in retail or FMCG. Prior international or multicultural experience (preferably in Africa or Asia) strongly preferred. Strong facilitation, coaching, and mentoring skills. Excellent communication and interpersonal abilities. High adaptability to cross-cultural environments. Proficiency in MS Office, PowerPoint, and e-learning platforms (LMS). Key Performance Indicators (KPIs): Training execution rate vs. plan. Post-training improvement in employee performance metrics. Number of internal trainers developed and certified. Store audit scores and reduction in operational errors. Training completion data accuracy and timeliness of reporting. Feedback ratings from participants and supervisors. Competencies: Leadership and People Development Strategic Execution Cultural Sensitivity Communication and Influence Analytical and Data-driven Decision Making Hands-on Operational Understanding
Department: Learning and Development Location: Head Office (Zambia) Key Performance Areas (KPA's) Role Overview: The L&D Trainer will be responsible for implementing and managing all learning and development programs across Cheers Supermarket stores in Zambia. The role is pivotal in ensuring operational excellence, service quality, and employee skill enhancement through structured training programs and leadership development initiatives . 1. Training Strategy & Implementation Translate the L&D vision and strategy defined by the Head of Learning & Development (Mumbai) into executable programs across Zambia. Develop, plan, and deliver store-level, supervisory, and leadership training programs. Drive on-the-floor coaching for store managers, department heads, and frontline staff. Establish standardized training procedures (SOPs) across all branches. Monitor the effectiveness of training programs through performance evaluations and audits. 2. Capability Building & Team Development Lead and mentor the L&D Training Manager (Locals) to ensure smooth execution of in-country learning programs. Guide the L&D Digital Creator and Administrator (Mumbai) on content and reporting requirements. Build a strong network of local trainers and departmental champions to sustain internal capability development. Implement train-the-trainer programs to foster learning continuity. 3. Learning Design & Content Collaboration Provide practical inputs to the Digital Creator (Mumbai) for localization of training content and visual learning materials. Ensure that all materials reflect accurate operational standards, cultural context, and company values. Customize training for key departments Operations, Customer Service, Bakery, Produce, Fresh Foods, Cashiers, and Warehouse . Work closely with HR and Operations to align learning with store performance goals. 4. Monitoring, Reporting & Evaluation Track training participation, completion rates, and post-training performance improvements. Maintain detailed records of training hours, attendance, and outcomes through coordination with the L&D Administrator (Mumbai). Submit weekly and monthly L&D reports to the Head of Learning & Development. Use quantitative and qualitative data to recommend continuous improvements in learning delivery. 5. Leadership & Collaboration Act as the bridge between Mumbai and Zambia for all L&D initiatives. Collaborate with Store Heads and HR Business Partners to identify skill gaps and learning priorities . Participate in strategic discussions related to workforce planning, employee engagement, and productivity enhancement. Drive a culture of learning, accountability, and performance excellence within all Zambia stores. Qualifications & Skills: Bachelor's degree in Business, Retail, or Hospitality Management. Minimum 58 years of experience in training and development, preferably in retail or FMCG. Prior international or multicultural experience (preferably in Africa or Asia) strongly preferred. Strong facilitation, coaching, and mentoring skills. Excellent communication and interpersonal abilities. High adaptability to cross-cultural environments. Proficiency in MS Office, PowerPoint, and e-learning platforms (LMS). Key Performance Indicators (KPIs): Training execution rate vs. plan. Post-training improvement in employee performance metrics. Number of internal trainers developed and certified. Store audit scores and reduction in operational errors. Training completion data accuracy and timeliness of reporting. Feedback ratings from participants and supervisors. Competencies: Leadership and People Development Strategic Execution Cultural Sensitivity Communication and Influence Analytical and Data-driven Decision Making Hands-on Operational Understanding
Job Summary: The Fresh Category Buyer will be responsible for sourcing, negotiating, and managing vendors for the Fresh category (Fruits, Vegetables, Dairy, Bakery, Meat, and other perishables). The role focuses on ensuring the right product assortment, competitive pricing, quality standards, and timely availability to meet customer expectations and business targets. Category Management Develop and manage the Fresh category assortment in line with customer demand and market trends. Ensure optimal product mix, availability, and quality across all stores. Conduct regular competitor analysis, pricing checks, and market visits. Vendor Management Identify, evaluate, and onboard reliable suppliers and farmers. Build and maintain strong supplier relationships to ensure consistent supply, quality, and compliance. Negotiate pricing, payment terms, margins, and volume agreements. Procurement & Inventory Monitor stock levels, wastage, and shelf-life to minimize shrinkage. Ensure timely procurement based on demand forecasts and sales data. Coordinate with supply chain and warehouse teams to ensure smooth inward and distribution processes. Fruits & Vegetables Ensure daily availability of high-quality fruits and vegetables by coordinating with farmers, aggregators, and suppliers. Monitor freshness, grading, pricing, and shelf-life to minimize wastage and shrinkage. Conduct regular market price benchmarking and ensure competitive retail pricing. Plan assortment, seasonality mapping, and procurement based on demand trends and local preferences. Dairy Oversee procurement and replenishment of milk, curd, cheese, butter, and other dairy products. Ensure strict adherence to cold-chain requirements during transportation and in-store handling. Track daily movement, expiry dates, and demand trends to reduce returns and spoilage. Maintain strong supplier relationships to ensure timely delivery and consistent product quality. Butchery Management Manage the Butchery category, including sourcing and procurement of fresh meat and poultry products. Ensure compliance with hygiene, safety, and handling standards as per food safety regulations. Maintain strong cold-chain coordination to ensure product freshness and quality. Monitor daily yield, wastage, and product flow to optimize margins and reduce shrinkage. Develop pricing strategies, promotions, and product assortment for meat and poultry items. Work closely with store operations to ensure proper cutting standards, display, and customer service in butchery sections. Demonstrate strong mother–child product knowledge (e.g., understanding primary/mother cuts such as beef and how they are further processed into child cuts like T-bone, steak, tenderloin, etc.). Quality & Compliance Ensure all Fresh category products adhere to quality and food safety standards. Work closely with QA teams for inspections and audits. Track supplier performance and resolve quality concerns promptly. Sales & Performance Tracking Track category sales, margins, and profitability. Develop and execute promotional plans to drive sales and improve category performance. Analyze sales reports and customer insights to strengthen assortment and pricing strategies. Key Skills Strong negotiation and communication skills. Analytical mindset with proficiency in MS Excel. Understanding of Fresh category dynamics and perishables handling. Ability to manage multiple suppliers and fast-paced operations. Attention to detail and strong problem-solving skills. Education: Bachelor’s degree in Business Administration, Supply Chain, Agriculture, or related field. Minimum 10 years in Retails FMCG and Minimum 5 years in Fresh Category Buying
Job Summary: We are seeking a dynamic and performance-driven Cluster Manager to oversee multiple retail store locations within an assigned region or cluster. The ideal candidate will be responsible for driving sales, ensuring operational efficiency, team leadership, and upholding brand standards across all stores under their supervision. Key Responsibilities: ?Oversee operations of multiple retail stores within the assigned cluster to ensure consistency in performance and customer experience. ?Lead, mentor, and support Store Managers to achieve individual store targets and overall cluster goals. ?Monitor key performance indicators (KPIs) such as sales growth, conversion rate, average transaction value, shrinkage, and customer satisfaction. ?Implement company policies, standard operating procedures (SOPs), and promotional campaigns effectively across all stores. ?Ensure effective inventory management, stock availability, and visual merchandising in all stores. ? Conduct regular store audits to ensure operational compliance and identify areas of improvement. ?Manage manpower planning, recruitment, training, and performance management of store teams. ?Analyse sales reports and market trends to identify opportunities for growth and improvement. ?Act as the communication link between stores and the regional/corporate team. ?Drive customer engagement strategies and manage escalated customer issues. ?Plan and coordinate new store openings or renovations within the cluster. Requirements: ?Bachelor's degree in Business Administration, or related field (MBA preferred). ?5 years of experience in retail operations, with at least 3 years in a multi-store supervisory role. ?Strong leadership, organizational, and interpersonal skills. ?Proven experience in managing store-level teams and achieving sales targets. ?Solid understanding of retail KPIs, inventory control, and operational processes. ?Proficient in MS Office and retail management systems (POS, ERP, etc.).
Job Summary: The Fresh Category Buyer will be responsible for sourcing, negotiating, and managing vendors for the Fresh category (Fruits, Vegetables, Dairy, Bakery, Meat, and other perishables). The role focuses on ensuring the right product assortment, competitive pricing, quality standards, and timely availability to meet customer expectations and business targets. Category Management Develop and manage the Fresh category assortment in line with customer demand and market trends. Ensure optimal product mix, availability, and quality across all stores. Conduct regular competitor analysis, pricing checks, and market visits. Vendor Management Identify, evaluate, and onboard reliable suppliers and farmers. Build and maintain strong supplier relationships to ensure consistent supply, quality, and compliance. Negotiate pricing, payment terms, margins, and volume agreements. Procurement & Inventory Monitor stock levels, wastage, and shelf-life to minimize shrinkage. Ensure timely procurement based on demand forecasts and sales data. Coordinate with supply chain and warehouse teams to ensure smooth inward and distribution processes. Fruits & Vegetables Ensure daily availability of high-quality fruits and vegetables by coordinating with farmers, aggregators, and suppliers. Monitor freshness, grading, pricing, and shelf-life to minimize wastage and shrinkage. Conduct regular market price benchmarking and ensure competitive retail pricing. Plan assortment, seasonality mapping, and procurement based on demand trends and local preferences. Dairy Oversee procurement and replenishment of milk, curd, cheese, butter, and other dairy products. Ensure strict adherence to cold-chain requirements during transportation and in-store handling. Track daily movement, expiry dates, and demand trends to reduce returns and spoilage. Maintain strong supplier relationships to ensure timely delivery and consistent product quality. Butchery Management Manage the Butchery category, including sourcing and procurement of fresh meat and poultry products. Ensure compliance with hygiene, safety, and handling standards as per food safety regulations. Maintain strong cold-chain coordination to ensure product freshness and quality. Monitor daily yield, wastage, and product flow to optimize margins and reduce shrinkage. Develop pricing strategies, promotions, and product assortment for meat and poultry items. Work closely with store operations to ensure proper cutting standards, display, and customer service in butchery sections. Demonstrate strong motherchild product knowledge (e.g., understanding primary/mother cuts such as beef and how they are further processed into child cuts like T-bone, steak, tenderloin, etc.). Quality & Compliance Ensure all Fresh category products adhere to quality and food safety standards. Work closely with QA teams for inspections and audits. Track supplier performance and resolve quality concerns promptly. Sales & Performance Tracking Track category sales, margins, and profitability. Develop and execute promotional plans to drive sales and improve category performance. Analyze sales reports and customer insights to strengthen assortment and pricing strategies. Key Skills Strong negotiation and communication skills. Analytical mindset with proficiency in MS Excel. Understanding of Fresh category dynamics and perishables handling. Ability to manage multiple suppliers and fast-paced operations. Attention to detail and strong problem-solving skills. Education: Bachelor's degree in Business Administration, Supply Chain, Agriculture, or related field. Minimum 10 years in Retails FMCG and Minimum 5 years in Fresh Category Buying
Key Responsibilities: Purchase Order Management: Create and process purchase orders (POs) in the procurement system. Monitor order status and expedite deliveries as needed. Address any discrepancies in pricing, quality, or quantity SKU Management: List new products and rationalize the number of SKUs at both category and branch levels. Stock Level Management: Ensure correct stock levels are maintained at both group and branch levels. Vendor Performance Management: Evaluate supplier performance and provide feedback for improvement. Resolve vendor-related issues related to quality, delivery, or service. Stock Level Management: Ensure correct stock levels are maintained at both group and branch levels. Supplier Relationship Management: List new suppliers and rationalize the number of suppliers. Promotion Management: Manage monthly and ad-hoc promotions effectively. Compliance G Reporting: Ensure procurement activities comply with company policies and industry regulations. Maintain accurate procurement records and generate reports as required.. Margin Monitoring and Management: Monitor and manage consistent margins in line with set targets. Team Management: Oversee and manage the GRN Entry Team and Ordering Team. Additional Responsibilities: Collaborate with cross-functional teams to ensure alignment with overall business objectives. Provide regular reports on procurement activities and performance metrics to the Head Buyer. Conduct market research to stay updated on industry trends and supplier performance. Qualification: MBA in Supply Chain Management Ideal Candidate: The ideal candidate for this role will have a strong background in the FMCG retail industry, particularly in procurement. They should possess excellent organisational and communication skills, with the ability to manage multiple tasks and teams effectively. Experience with Microsoft Office and Google Workspace will be advantageous.