L&D Lead Trainer

Department:

Location: Head

Key Performance Areas (KPA's)

Role Overview:

employee

1. Training Strategy & Implementation

• Translate the L&D vision and strategy defined by the Head of Learning & Development (Mumbai) into

  executable

  programs across Zambia.
• Develop, plan, and deliver

  store-level, supervisory, and leadership training programs.

• Drive

  on-the-floor coaching

  for store managers, department heads, and frontline staff.
• Establish standardized

  training procedures (SOPs)

  across all branches.
• Monitor the effectiveness of training programs through performance evaluations and audits.

2. Capability Building & Team Development

• Lead and mentor the

  L&D Training Manager (Locals)

  to ensure smooth execution of in-country learning programs.
• Guide the

  L&D Digital Creator and Administrator (Mumbai)

  on content and reporting requirements.
• Build a strong network of

  local trainers and departmental champions

  to sustain internal capability development.
• Implement

  train-the-trainer programs

  to foster learning continuity.

3. Learning Design & Content Collaboration

• Provide practical inputs to the

  Digital Creator (Mumbai)

  for localization of training content and visual learning materials.
• Ensure that all materials reflect accurate operational standards, cultural context, and company values.
• Customize training for key departments

  Operations, Customer Service, Bakery, Produce, Fresh Foods, Cashiers, and Warehouse

  .
• Work closely with HR and Operations to align learning with store performance goals.

4. Monitoring, Reporting & Evaluation

• Track

  training participation, completion rates, and post-training performance improvements.

• Maintain detailed records of

  training hours, attendance, and outcomes

  through coordination with the L&D Administrator (Mumbai).
• Submit

  weekly and monthly L&D reports

  to the Head of Learning & Development.
• Use quantitative and qualitative data to recommend continuous improvements in learning delivery.

5. Leadership & Collaboration

• Act as the

  bridge between Mumbai and Zambia

  for all L&D initiatives.
• Collaborate with Store Heads and HR Business Partners to identify

  skill gaps and learning priorities

  .
• Participate in

  strategic discussions

  related to workforce planning, employee engagement, and productivity enhancement.
• Drive a

  culture of learning, accountability, and performance excellence

  within all Zambia stores.

Qualifications & Skills:

• Bachelor's degree in

  Business, Retail, or Hospitality Management.

• Minimum

  58 years of experience

  in training and development, preferably in

  retail or FMCG.

• Prior international or multicultural experience (preferably in Africa or Asia) strongly preferred.
• Strong facilitation, coaching, and mentoring skills.
• Excellent communication and interpersonal abilities.
• High adaptability to cross-cultural environments.
• Proficiency in

  MS Office, PowerPoint, and e-learning platforms (LMS).

Key Performance Indicators (KPIs):

• Training execution rate vs. plan.
• Post-training improvement in employee performance metrics.
• Number of internal trainers developed and certified.
• Store audit scores and reduction in operational errors.
• Training completion data accuracy and timeliness of reporting.
• Feedback ratings from participants and supervisors.

Competencies:

• Leadership and People Development
• Strategic Execution
• Cultural Sensitivity
• Communication and Influence
• Analytical and Data-driven Decision Making
• Hands-on Operational Understanding