Client Advisor

Functional Title:

Department:

Position Location:

Reports to:

Areas of Impact:

Purpose:

stylist and storyteller

RESPONSIBILITIES:

Customer Experience

• Act as a

  home style advisor

  and storyteller, interpreting Good Earth’s collections into meaningful, aesthetic recommendations for customers.
• Curate product stories that highlight craftsmanship, design inspirations, and cultural roots.
• Ensure a warm

  meet-and-greet approach

  so every customer feels valued and personally attended to.
• Understand customer needs, preferences, and lifestyle, and translate them into tailored solutions for their home.
• Maintain Visual Merchandising (VM) and displays in the Home category to reflect the brand’s storytelling and aesthetic standards.
• Resolve customer escalations gracefully, with empathy and tact, escalating to Shop Head when required.
  

Business & Operations Responsibility

• Own and deliver monthly category sales targets through consultative selling and storytelling-led engagement.
• Build and nurture relationships with both new and repeat clients, turning them into loyal advocates of the brand.
• Monitor and analyze category performance, proactively suggesting solutions for gaps in sales or customer engagement.
• Keep a close check on inventory availability, stock-outs, and replenishment needs to ensure seamless customer journeys.
• Support Shop Head and Floor Manager in upkeep, maintenance, and operational excellence of the Home section.
  

Collaboration

• Inspire and lead by example through high performance, creativity, In store customer Insights and positive energy.
• Maintain excellent working relationships with in-store colleagues, backend business, marketing, and HO support teams.
• Collaborate with the Visual Merchandising team to ensure the Home category reflects seasonal stories and brand campaigns.
• Work with the Floor Manager to uphold hygiene, presentation, and experiential standards across the store.
  

CANDIDATE PROFILE:

• Background in

  luxury retail, styling, or interior/home décor advisory

  preferred.
• Strategic thinking aesthetic sensitivity and love for craft
• Digital fluency (CRM systems, WhatsApp clienteling, analytics tools)
• Strong storytelling ability to connect product narratives with customer aspirations.
• Passion for design, craftsmanship, and lifestyle aesthetics.
• Excellent interpersonal, communication, Styling and consultative selling skills.
• Positive, self-motivated, and able to thrive in a boutique luxury retail setting.