Boutique Manager

Areas of Impact:

·        Boutique Operations

·        Client Experience & Relationships

·        Strategic Initiatives

·        Business Development

·        Luxury Services

Job Purpose:

To lead the Gurgaon boutique as a high-impact flagship, delivering an immersive personalized luxury experience tailored to high value clientele of Gurgaon. This role requires strategic foresight, business acumen, and a refined understanding of contemporary luxury, to align seamlessly with Good Earth’s 2.0 vision.

CORE RESPONSIBILITY:

Customer Experience & Luxury Services

• Set new benchmarks in customer experience by curating a seamless, warm, and exclusive journey across in-store and at-home touchpoints.
• Deeply understand the Gurgaon clientele - stylish, globally aware, and digitally active and tailor services to delight and retain them.
• Champion luxury service enhancements such as:

o   Premium seamless home delivery

o   Bespoke gifting services

o   By-appointment private viewings

o   Dedicated relationship concierge for key clients

• Resolve escalations with grace and discretion while ensuring follow-through.
• Build and maintain personal relationships with high-value customers; become their go-to brand advisor.

Strategic Business Leadership

• Own boutique P&L: Plan, track, and grow monthly/quarterly business across all categories.
• Be proactive in identifying local trends, mapping key client personas, and customizing the boutique’s assortment and activations accordingly.
• Take the lead on new client acquisition by working closely with the marketing team to conceptualize Gurgaon-relevant outreach by personalized invites, private previews, community tastemakers.
• Share grounded strategic inputs from the shop floor client preferences, gifting needs, social patterns to help shape content, campaigns, and partnerships that speak directly to the Gurgaon clientele
• Work closely with backend team, VM, Brand and Marketing teams to implement Gurgaon-specific initiatives.
• Drive conversion, retention, and frequency through Cerise Loyalty Program leadership.
• Regularly share business insights, stock movement, and client feedback with relevant teams for data-backed planning.

Boutique Operations & Visual Storytelling

• Ensure store operations reflect the luxury ethos—from hygiene and ambience to team grooming and rituals.
• Maintain impeccable Visual Merchandising with strong storytelling, flow, and sensory appeal; ensure weekly refreshes in collaboration with VM team.
• Monitor inventory health: stock-outs, slow movers, replenishment needs across categories.
• Run tight, tech-enabled operational practices (POS, CRM, clienteling apps) that support seamless service.

People & Team Culture:

• Lead a team of category managers, floor staff, and relationship executives with warmth, clarity, and ambition.
• Nurture a hospitality-first team culture, with continuous upskilling in:

o   Brand storytelling

o   Relationship selling

o   Design knowledge

o   Digital clienteling tools

• Identify and mentor high-potential talent within the boutique; create pathways for growth and specialization.
• Ensure SOPs, code of conduct, compliance, and roster hygiene are always maintained.

Brand & Community Integration:

• Embed the boutique into the social fabric of Gurgaon through curated trunk shows, art collaborations, styling experiences, and local community engagement.
• Develop local partnerships (for example, with architects, interior designers, stylists, and concierges) to drive high-value footfall.
• Liaise with Marketing for Gurgaon-focused influencer outreach and digital amplification.
• Host brand experiences in sync with key launches or cultural moments to engage clients and build lasting memory value.

Required skills:

• Strategic and entrepreneurial thinking
• Aesthetic sensitivity and love for craft
• Strong leadership and coaching ability
• Digital fluency (CRM systems, WhatsApp clienteling, analytics tools)
• Relationship selling and client management
• Personality: Warm, poised, strategic, proactive, highly organised, and driven by customer delight