Areas of Impact: · Boutique Operations · Client Experience & Relationships · Strategic Initiatives · Business Development · Luxury Services Job Purpose: To lead the Gurgaon boutique as a high-impact flagship, delivering an immersive personalized luxury experience tailored to high value clientele of Gurgaon. This role requires strategic foresight, business acumen, and a refined understanding of contemporary luxury, to align seamlessly with Good Earth’s 2.0 vision. CORE RESPONSIBILITY: Customer Experience & Luxury Services Set new benchmarks in customer experience by curating a seamless, warm, and exclusive journey across in-store and at-home touchpoints. Deeply understand the Gurgaon clientele - stylish, globally aware, and digitally active and tailor services to delight and retain them. Champion luxury service enhancements such as: o Premium seamless home delivery o Bespoke gifting services o By-appointment private viewings o Dedicated relationship concierge for key clients Resolve escalations with grace and discretion while ensuring follow-through. Build and maintain personal relationships with high-value customers; become their go-to brand advisor. Strategic Business Leadership Own boutique P&L: Plan, track, and grow monthly/quarterly business across all categories. Be proactive in identifying local trends, mapping key client personas, and customizing the boutique’s assortment and activations accordingly. Take the lead on new client acquisition by working closely with the marketing team to conceptualize Gurgaon-relevant outreach by personalized invites, private previews, community tastemakers. Share grounded strategic inputs from the shop floor client preferences, gifting needs, social patterns to help shape content, campaigns, and partnerships that speak directly to the Gurgaon clientele Work closely with backend team, VM, Brand and Marketing teams to implement Gurgaon-specific initiatives. Drive conversion, retention, and frequency through Cerise Loyalty Program leadership. Regularly share business insights, stock movement, and client feedback with relevant teams for data-backed planning. Boutique Operations & Visual Storytelling Ensure store operations reflect the luxury ethos—from hygiene and ambience to team grooming and rituals. Maintain impeccable Visual Merchandising with strong storytelling, flow, and sensory appeal; ensure weekly refreshes in collaboration with VM team. Monitor inventory health: stock-outs, slow movers, replenishment needs across categories. Run tight, tech-enabled operational practices (POS, CRM, clienteling apps) that support seamless service. People & Team Culture: Lead a team of category managers, floor staff, and relationship executives with warmth, clarity, and ambition. Nurture a hospitality-first team culture, with continuous upskilling in: o Brand storytelling o Relationship selling o Design knowledge o Digital clienteling tools Identify and mentor high-potential talent within the boutique; create pathways for growth and specialization. Ensure SOPs, code of conduct, compliance, and roster hygiene are always maintained. Brand & Community Integration: Embed the boutique into the social fabric of Gurgaon through curated trunk shows, art collaborations, styling experiences, and local community engagement. Develop local partnerships (for example, with architects, interior designers, stylists, and concierges) to drive high-value footfall. Liaise with Marketing for Gurgaon-focused influencer outreach and digital amplification. Host brand experiences in sync with key launches or cultural moments to engage clients and build lasting memory value. Required skills: Strategic and entrepreneurial thinking Aesthetic sensitivity and love for craft Strong leadership and coaching ability Digital fluency (CRM systems, WhatsApp clienteling, analytics tools) Relationship selling and client management Personality: Warm, poised, strategic, proactive, highly organised, and driven by customer delight
Functional Title: Relationship Manager Department: Retail Position Location: Gurgaon Reports to: Shop Head Areas of Impact: Retail Purpose: To deliver Good Earth’s unparalleled customer experience in the boutique luxury retail environment by curating personalized journeys for each guest. This role goes beyond sales, it is about being a stylist and storyteller who inspires customers with the art of living beautifully, weaving product stories into experiences that resonate with their lifestyle and home. RESPONSIBILITIES: Customer Experience Act as a home style advisor and storyteller, interpreting Good Earth’s collections into meaningful, aesthetic recommendations for customers. Curate product stories that highlight craftsmanship, design inspirations, and cultural roots. Ensure a warm meet-and-greet approach so every customer feels valued and personally attended to. Understand customer needs, preferences, and lifestyle, and translate them into tailored solutions for their home. Maintain Visual Merchandising (VM) and displays in the Home category to reflect the brand’s storytelling and aesthetic standards. Resolve customer escalations gracefully, with empathy and tact, escalating to Shop Head when required. Business & Operations Responsibility Own and deliver monthly category sales targets through consultative selling and storytelling-led engagement. Build and nurture relationships with both new and repeat clients, turning them into loyal advocates of the brand. Monitor and analyze category performance, proactively suggesting solutions for gaps in sales or customer engagement. Keep a close check on inventory availability, stock-outs, and replenishment needs to ensure seamless customer journeys. Support Shop Head and Floor Manager in upkeep, maintenance, and operational excellence of the Home section. Collaboration Inspire and lead by example through high performance, creativity, In store customer Insights and positive energy. Maintain excellent working relationships with in-store colleagues, backend business, marketing, and HO support teams. Collaborate with the Visual Merchandising team to ensure the Home category reflects seasonal stories and brand campaigns. Work with the Floor Manager to uphold hygiene, presentation, and experiential standards across the store. CANDIDATE PROFILE: Background in luxury retail, styling, or interior/home décor advisory preferred. Strategic thinking aesthetic sensitivity and love for craft Digital fluency (CRM systems, WhatsApp clienteling, analytics tools) Strong storytelling ability to connect product narratives with customer aspirations. Passion for design, craftsmanship, and lifestyle aesthetics. Excellent interpersonal, communication, Styling and consultative selling skills. Positive, self-motivated, and able to thrive in a boutique luxury retail setting.
Functional Title: Stylist & Storyteller Department: Retail PURPOSE: To embody and promote Good Earth style, that is equally Indian and global, heritate and contemporary. This role goes beyond sales, it is about being a stylist and storyteller who inspires customers with the art of living beautifully, weaving product stories into experiences that resonate with their lifestyle and home. RESPONSIBILITIES: Guest Experience • Act as a fashion or home style advisor and storyteller, interpreting Good Earth’s collections into meaningful, aesthetic recommendations for guests. • Build long term relationships that prioritize genuinely building trust over transction value. • Consultative selling and storytelling-led engagement. • Share product stories that highlight craftsmanship, design inspirations, and cultural roots. • Understand client needs, preferences, and lifestyle, and translate them into tailored solutions for their home. • Develop and maintain Visual Merchandising (VM) displays in the Fashion or Home category to reflect the brand’s storytelling and aesthetic standards. Business & Operations Responsibility • Own monthly category sales and insight reports. • Build and nurture relationships with both new and repeat clients, turning them into loyal advocates of the brand. • Monitor and analyze category performance, proactively suggesting solutions for gaps in sales or customer engagement. • Keep a close check on inventory availability, stock-outs, and replenishment needs to ensure seamless customer journeys. • Support operational excellence of the Fashion or Home section in every way that enhances the guest experience. Collaboration • Inspire and lead by example through positive energy, performance, style and creativity. • Maintain excellent working relationships with colleagues, business, marketing, and support teams. • Collaborate with the Visual Merchandising team to ensure your category reflects seasonal stories and brand campaigns. CANDIDATE PROFILE: • Background in luxury retail, styling, or interior/home décor advisory preferred. • Strategic thinking aesthetic sensitivity and love for craft • Digital fluency (CRM systems, WhatsApp clienteling, analytics tools) • Strong storytelling ability to connect product narratives with customer aspirations. • Passion for design, craftsmanship, and lifestyle aesthetics. • Excellent interpersonal, communication, Styling and consultative selling skills. • Positive, self-motivated, and able to thrive in a boutique luxury retail setting.