Client Advisor

Job Description: Retail Sales Officer Zoya
Job Description Unique Job Role Retail Sales Officer Zoya Function Sales Reporting to Store Manager Zoya Business Jewellery Grade Date - Job Details To achieve the sales targets by engaging with the customers, explaining the product details, assisting them in choosing the desired product and completing the sales transaction

External Interfaces Internal Interfaces

Knowledge • Sales/ retail experience

Process Contributions
Process Contribution Process Outcome Performance Measure Sales: Product Sales 1. Engage with potential customers on frequent basis to maintain relationship and generate opportunities for sale 2. Build awareness on the new product details and offerings to the customers 3. Receive and engage with the customer to understand the customer’s requirement 4. Introduce the various product offering to the customers and facilitate customer buying decision 5. Prepare the estimate of the products selected and completing the sales transaction 6. Achieve category wise sales target for the allocated section 7. Assist the customer in a sales return or repair work

• Store operating

• Increase in customer

• Increase in revenue

Sales: Retail Operations: Store Management
1. Adhere to the standard operating procedures in the store 2. Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment 3. Ensure proper and attractive display of the products at the appropriate counter 4. Transfer the stock to the locker at the close of the day 5. Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft

• Store

• Adherence to policies

Job Description Directory Private and Confidential Page 2
6. Monitor the dead stock and liaison with the store manager to minimise the same 7. Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes Sales: Retail Operations: Feedback management 1. Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings

• Feedback

• Increase in customer

Retail operations: Field sales operations management: Customer complaint resolution
1. Manage customer queries and complaints as per the company guidelines

• Complaint

• Customer satisfaction