The Department Manager works closely with the Store Manager to support the store's organization and contribute to running its department activities efficiently, meeting KPIs, and striving to achieve assigned goals. You will be responsible for merchandising, stock availability, sales, profitability, customer journey, team management, and general day-to-day operations. In your role, you will lead and develop the business of the department by cultivating a comprehensive understanding of it and engaging with relevant stakeholders. You will monitor and achieve department performance using relevant KPIs, analyze business data, propose and implement action plans to improve results, set performance targets, and provide feedback on competitors" activities to the Store Manager. Utilize clienteling tools to achieve department and store business goals, deliver excellent customer service, manage customer service quality, improve Mystery Shopper Results, implement CRM tools, and develop loyal customers. Act as a brand ambassador to educate VIP and new clients, as well as participate in ad-hoc clientele projects. Ensure proper management, display, storage, and maintenance of merchandise by the team, maintain inventory accuracy, report stock issues to the relevant teams, maintain visual merchandising standards, align visual merchandising with sales performance, and optimize display and storage. Discuss individual performance monthly, coach team members, motivate the team to meet objectives, organize the team efficiently, translate strategic goals into individual actions, conduct category training, and execute in-store training routines set by the Store Manager. Additionally, you may be required to carry out other duties within your capacity as reasonably required by the company. To qualify for this role, you should have at least 10 years of professional experience with 5 years in a Supervisor role in Fashion/Luxury Sales within the relevant category. A Master's Degree or equivalent is preferred. You should maintain high image standards, possess strong selling and communication skills, excellent relationship skills, self-reliance, confidence, organizational skills, professionalism, client focus, business acumen, administration and financial skills, computer proficiency, knowledge of retail management systems, goal-oriented approach, multitasking abilities, and fluency in English (knowledge of a third language is a plus).,
As a Department Manager, you will work closely with the Store Manager to support the store's organization and ensure the proper functioning of department activities. Your primary responsibilities will include merchandising, stock availability, sales, profitability, customer journey, team management, and overall day-to-day operations. Key Responsibilities: - Lead and develop the business of the department by cultivating a strategic understanding and engaging with stakeholders - Monitor and achieve department performance using relevant KPIs - Analyze the category business, propose action plans for improvement, and implement them - Set performance targets for the team and individuals in coordination with the Store Manager - Stay updated on competitors" activities and provide feedback to the Store Manager - Utilize clienteling tools to achieve department and store business goals - Provide excellent customer service and implement clienteling activities - Manage customer service quality to meet expectations and enhance customer satisfaction - Improve Mystery Shopper Results through action plans - Implement CRM tools to develop loyal customers in the product category - Ensure proper management, display, storage, and maintenance of merchandise by the team - Maintain inventory accuracy and shrink rates within company standards - Report stock issues to the Stock Planning and Merchandising team - Maintain visual merchandising consistent with company standards and align it with sales performance - Discuss individual performance monthly and coach team members - Motivate the team to meet individual and store objectives - Organize the team efficiently based on business needs and delegate responsibilities - Conduct category training for the team and execute in-store training routines set by the Store Manager Qualifications Required: - 10 years of professional experience with 5 years in a Supervisor role in Fashion/Luxury Sales - Master's Degree or equivalent preferred - Strong selling and communication skills - Excellent relationship-building and self-reliance - Confidence, organizational skills, and professionalism - Client-focused with strong business acumen - Administration and financial skills - Computer skills and knowledge of Retail management systems - Goal-oriented with multitasking abilities - Fluency in English; knowledge of a third language is a plus Additionally, you may be required to fulfill other duties within your capacity as reasonably required by the Company.,
In this role as a FENDI Ambassador, your primary responsibility is to deliver an exceptional and luxurious experience to the clients. You are expected to engage in upselling, cross-selling, and multiple selling for all product categories. It is essential to monitor individual sales performance and achieve the set targets and KPIs by the Department Manager or Store Manager. Your feedback on products, especially newly launched ones, will be valuable for the customers. Your role also involves strengthening customer relations and nurturing a loyal FENDI customer base. You will be required to implement appropriate CRM tools and master the usage of the Company-provided CRM tools. Implementing CRM Campaigns and setting up One-on-One appointments in line with targets and guidelines is crucial. Managing customer service quality to meet customer expectations by offering a professional and personalized touch is an integral part of your responsibilities. Additionally, you will need to perform store duties as assigned by team leaders and management. Maintaining inventory accuracy by receiving, displaying, and storing merchandise according to company guidelines is essential. You will also provide support during store stock take and cycle-counts. As a FENDI Ambassador, you will be responsible for maintaining proper visual merchandising according to company guidelines and ensuring a safe and clean store environment by implementing daily housekeeping duties. There may be instances where you could be required to carry out other duties within your capacity as reasonably requested by the Company. Qualifications required for this role include a minimum of 3 years of experience in the Retail Fashion industry with at least 1 year in Luxury Sales. A Bachelor's Degree or equivalent is preferred. It is crucial to maintain high image standards, possess strong selling and communication skills, excellent relationship skills, and be self-reliant, friendly, and patient. Organization, professionalism, self-confidence, and strong customer service skills are necessary. Additionally, having computer skills and knowledge of Retail management systems, a goal-oriented approach, multitasking abilities, a strong interest in the fashion/luxury industry, and fluency in English are required. Knowledge of a second language is considered a plus.,