Client Advisor

Job description and company insights-

Position

Location

Working Module

Shift Timing

Job Purpose:

Client Advisor / Customer Service Officer (CSO) is an individual contributor who plays a very critical and important role into Business. All the necessary training and support will be provided to adhere above mentioned roles and responsibilities.

Job Specification:

Front Desk Maintenance:

• Handle customers at the front desk. If required open door for them.
• Come out of your desk to attend them.
• Greet and Treat the client well at clinic.
• Provide them the required information.
• Capture all the required information in the registration form.
• Handle incoming and outgoing calls.

Clinic Administration:

• Must maintain clinic hygiene as per company standard.
• Refilling office, stationary and pantry requirements. Maintain actual bills and send the monthly records to finance team.
• Maintaining Patient files, Registers (In-out Courier and in-out Stock movement) and other records (banking advice file, Utility bill file).
• Checking all the couriers including stationary, hearing aids and other documents from head office or any other clinic at the same time.
• Accountable for all financial transactions in the clinic.
• Pay utility bills on time.
• Responsible for maintenance of shop and expenses.
• Sending Reports on time. Details and formats of reports will be shared properly.

Customer Service:

• Represent Values, Mission and Vision in front of the customers.
• Create customer satisfaction by maintaining good relationship, providing right information and best quality services.
• Register the client and the complete customer journey in VC (Internal software) on daily basis.
• Maintain patient file with all the required forms.
• After sales services (Repair and Service of Hearing Instrument). Follow up calls at fixed intervals.

Upselling:

• Make confirmation calls for all the appointments booked in VC diary for the day. Try to confirm maximum Assessment Appointments for the clinic.
• Additionally minimum 12 follow up calls to book appointment for exiting clients per day.
• Actively participate into revenue generation on the clinic.
• Actively participate into promotional activities like outreach program, attend camps. Arrangement for camp.
• Seamless coordination among sales team and audiologist. Believe in team work.

Client Advisor to reach clinic at 09:50 am to ensure clinic readiness at 10:00 am