Job Description

Hello Folks, Urgent Hiring for Financial Analyst- B2B Collections @Night Shifts- Gurgaon Sec- 48 Please find below the Job Description- Company Name- Trueblue India Position- Financial Analyst- B2B Collections (Night Shifts) Experience- 1-4 Years Location- Gurgaon Sec- 48, Haryana Shift Mode- US Shifts 5 days work from office ESSENTIALDUTIES and RESPONSIBILITIES Make and respond to calls & emails sent to customers to ensure Collection & Dispute Resolution on aged invoices as per defined SOP. Identify and resolve payment discrepancies, and answers client inquiries to get invoices paid. Skip Trace and contact clients to get overdue invoices paid. Research and resolve payment discrepancies and liaison with Cash applications team for proper payment posting. Follow up with various departments to get supporting documents/ info for dispute resolution. Process Adhoc requests & Urgent Call requests in a timely manner. Follow collections strategy to reduce the past due. Research & resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact. Ensure timely collections on aged invoices and ensure Call/Email Queues are cleared as per defined TAT. Work Proactively with Stakeholders to resolve customer issues and ensure first call resolution. Deliver quality customer service by researching & responding to all internal & external partners inquiries quickly, effectively and with expertise. Report issues/gaps to the Senior Staff. SKILLSAND QUALIFICATIONS 2-3 years, Relevant Exp.- 2 years Fair knowledge of end-to-end B2B Credit & Collections Skilled in verbal and written communication Focus on continuous improvement initiatives Experienced in working on different ERP's and exposure to end-to-end process mapping Should be able to work with minimal guidance Desire to work in a collaborative team environment that includes offshore colleagues Ability to effectively interact and build relationships with a diverse employee population. Understanding of MS office products Interested candidates can share their Resumes to skakkar@trueblue.com (Surbhi kakkar)