Chief Operating Officer (COO)

Job Title: Chief Operating Officer (COO)

Department: Executive Leadership Reports To: Chief Executive Officer (CEO)

Location: WFO Employment Type: Full-Time

Experience Level: Senior Executive (6+ years)

About the Company

Weboapp Discovery is a fast-growing software development company that specializes in delivering custom solutions to clients across diverse industries. Our services range from web and mobile app development to cloud solutions, DevOps, UI/UX design, SaaS products, and enterprise software. We work in a dynamic, fast-paced, and project-driven environment, serving clients from startups to large enterprises globally.

Position Overview

The Chief Operating Officer (COO) will play a pivotal leadership role in ensuring the company’s operations align with strategic goals, focusing on seamless project delivery, client satisfaction, process optimization, and cross-functional team management. The COO will be responsible for overseeing daily operations, resource planning, client engagement workflows, and ensuring project profitability and scalability.

Key Responsibilities

1. Operational Leadership

● Lead and optimize all day-to-day operational functions across software delivery, project management, and client engagement.

● Develop and implement business strategies, operational procedures, and best practices. ● Drive operational efficiency, risk mitigation, and service quality across departments.

2. Project Oversight & Delivery Management

● Supervise the Developers to ensure on-time, on-budget, and high-quality project deliveries.

● Monitor project pipelines, timelines, sprint velocity, QA cycles, and resource allocation.

● Resolve project bottlenecks and client escalations quickly and effectively.

● Ensure proper implementation of Agile/Scrum, Kanban, or hybrid delivery frameworks depending on the project type.

3. Client & Account Management

● Collaborate closely with client success and sales teams to understand customer expectations, KPIs, and delivery timelines.

● Engage with clients directly during onboarding, key milestones, escalations, and project retrospectives.

● Ensure SLAs are defined, met, and exceeded; build long-term, trust-based client relationships.

4. Strategic Planning & Execution

● Assist the CEO in strategic planning and execution, identifying areas for growth, improvement, and expansion.

● Translate company goals into operational roadmaps and department-level objectives.

● Monitor key business metrics (KPI dashboards, burn rates, margins) to support executive decision-making.

5. People & Culture Leadership

● Mentor department heads, delivery leads, and team managers across tech, QA, design, sales, and support.

● Oversee performance management, succession planning, and leadership development programs.

● Champion a high-performance, people-centric, collaborative company culture.

Required Qualifications & Experience

● Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field. Master’s or MBA preferred.

● 6+ years of leadership experience in software development or IT services, with at least 2 years in a COO, VP, or Director-level role.

● Proven track record of managing multi-disciplinary teams and client-based software development projects (preferably in Agile environments).

● Hands-on experience in delivery management, client handling, budget management, and scaling operations.

● Strong knowledge of project tracking tools (e.g., Jira, Asana, ClickUp), CRMs (e.g., Zoho, Salesforce), and development methodologies.

Key Skills & Competencies

● Exceptional leadership and team-building skills

● Strong analytical and problem-solving mindset

● Excellent communication, negotiation, and conflict-resolution skills

● Deep understanding of client engagement models and project lifecycles

● Ability to drive change, improve systems, and scale operations

● Result-driven, with a focus on business outcomes and client satisfaction

What We Offer

● Competitive salary with performance bonuses

● Opportunity to work on global, high-impact client projects

● Collaborative and fast-paced startup culture

● ESOPs and leadership incentives for the right candidate

Application Instructions

To apply, please send your resume and a cover letter highlighting your relevant experience and explaining why you're the right fit for this role to hr@weboappdiscovery.com. Shortlisted candidates will be contacted for interviews.

Job Types: Full-time, Permanent

Pay: ₹25,771.69 - ₹80,967.42 per month

Benefits:

• Paid sick time
• Paid time off

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Work Location: In person