Chief of Staff

About the job role

Chief of Staff – Strategy & Operations

Key responsibilities

Business & Operations Leadership

• Oversee daily, weekly, and monthly business operations across functions.
• Track and ensure adherence to SLAs, timelines, and department KPIs.
• Drive sales growth in line with business forecasts and strategic objectives.
• Manage company-wide expenditures and oversee key operational decisions.

Sales & Revenue Operations

• Monitor lead flow, conversion funnels, and revenue health metrics.
• Collaborate with sales teams to optimize performance and efficiency.
• Implement systems to improve revenue tracking and accountability.

Technology & Product Coordination

• Act as the primary liaison between Founders and Tech/Product teams.
• Ensure timely project delivery with clear scope planning and execution tracking.
• Identify risks, bottlenecks, and implement effective mitigation strategies.

People & Culture

• Lead recruitment, onboarding, and employee lifecycle processes.
• Design training programs, SOPs, and performance evaluation frameworks.
• Foster a culture of accountability, growth, and collaboration.

Finance & Budget Oversight

• Develop and manage budgets with accurate forecasting.
• Oversee vendor payments, payroll, and financial compliance.
• Proactively identify financial risks and drive cost-control measures.

Strategic Reporting & Communication

• Deliver daily/weekly dashboards on sales, tech, and operational performance.
• Prepare monthly internal updates and investor communication reports.
• Provide data-driven insights for strategic decision-making.

Product & Vendor Management

• Manage procurement, vendor quality, and packaging standards.
• Monitor delivery SLAs and reduce product return rates through corrective actions.

HR & Organizational Development

• Define organizational structures, roles, and reporting hierarchies.
• Implement HR policies around leaves, compensation, and performance cycles.
• Build systems to strengthen employee engagement and retention.

What We’re Looking For

• Proven experience in business operations, strategy, or Chief-of-Staff roles.
• Strong leadership skills with the ability to manage cross-functional teams (Sales, Tech, HR, Finance).
• Highly process-driven, detail-oriented, and able to bring clarity in ambiguous situations.
• Excellent communication, problem-solving, and stakeholder management skills.
• Proficiency with business and project management tools (Excel, Notion, CRMs, Asana/Trello/ClickUp).

Why Join Us?

This role offers a unique opportunity to work directly with the Founders of a fast-growing company You’ll have a front-row seat in scaling the organization, solving high-impact challenges, and shaping the future of the business. If you are ambitious, versatile, and passionate about driving growth, this role is your gateway to leadership.