JOB OVERVIEW:
We are seeking a highly experienced and strategic ServiceNow Program Manager / Platform Lead with 15+ years of experience in enterprise IT delivery, including ServiceNow implementation, migration of legacy applications (e.g., SharePoint, Lotus Notes, custom-built apps), and people management. The ideal candidate must have significant exposure to GxP-regulated environments, strong experience in leading application modernization initiatives, and driving digital transformation programs in the pharmaceutical domain.
KEY STAKEHOLDERS: INTERNAL
KEY STAKEHOLDERS: EXTERNAL
Reporting Structure
Will report to – Chief Information Office (Central Partner Functions)
Qualification
- BE / BTech in CS or IT mandatory. Masters in relevant field preferred
- One or multiple of the below certifications preferred:
- ServiceNow Certifications: Certified System Administrator (CSA), Certified Implementation Specialist, and Certified Application Developer (CAD) preferred.
- Project Management Certifications (PMP / Prince2 / Agile SAFe) preferred.
Experience
- 15+ years of total experience in enterprise IT, with 8+ years in ServiceNow platform leadership roles.
- Strong background in migrating legacy tools (e.g., SharePoint, Lotus Notes, Excel, Custom .NET/Java apps) to ServiceNow-based applications.
- Proven experience delivering end-to-end platform transformations in the pharmaceutical / life sciences industry.
Critical Skills & Qualities
- Deep understanding of ServiceNow architecture, including Scoped Applications, Integration Hub, Flow Designer, and Performance Analytics.
- Familiarity with ServiceNow modules like ITSM, GRC, HRSD, App Engine, and CSM.
- Excellent understanding of CSV, change management, and audit trail/data integrity requirements for pharma systems.
Soft Skills & Leadership Qualities
- Strong leadership and stakeholder management across global business and IT teams.
- Excellent verbal and written communication, documentation, and presentation skills.
- Strategic thinker with the ability to balance long-term vision with short-term deliverables.
- Ability to work in matrix organizations with global cross-functional teams.
Key Roles & Responsibilities
Platform Strategy & Leadership:
- Lead the enterprise-wide adoption of ServiceNow, including platform roadmap definition, governance, and stakeholder alignment.
- Manage and guide migration of legacy systems (SharePoint, Lotus Notes, Excel-based trackers, in-house apps) into ServiceNow workflows and custom applications.
- Act as the primary point of contact between business users (IT, Quality, Manufacturing, Regulatory, Compliance) and development teams.
- Establish and enforce platform best practices, architecture standards, and security/compliance requirements for regulated environments.
Project & Team Management
- Manage a cross-functional team of ServiceNow developers, architects, and business analysts to deliver projects on time and within budget.
- Coordinate with compliance, quality assurance, and IT validation teams for Computer System Validation (CSV), IQ/OQ/PQ processes, and audit readiness.
- Oversee vendor/partner collaboration, SOWs, delivery tracking, and performance metrics.
- Drive Agile / Scrum-based execution, sprint planning, and program-level reporting.
Pharma-Specific Responsibilities
- Ensure adherence to GxP, 21 CFR Part 11, Annex 11, and ALCOA+ principles in all ServiceNow applications.
- Collaborate with stakeholders in Quality, Manufacturing, Pharmacovigilance, and IT Compliance to transform manual and semi-automated processes into digital workflows.
- Drive ServiceNow use cases for QMS integration, electronic document control, lab asset management, training workflows, and SOP acknowledgment systems.
Qualifications
About UsIn the three decades of its existence, Piramal Group has pursued a twin strategy of both organic and inorganic growth.Driven by its core values, Piramal Group steadfastly pursues inclusive growth, while adhering to ethical and values-driven practices.
Equal employment opportunity
Piramal Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetics, or other applicable legally protected characteristics.We base our employment decisions on merit considering qualifications, skills, performance, and achievements. We endeavor to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruitment, selection, training, placement, promotion, demotion, compensation and benefits, transfers, terminations, and working conditions, including reasonable accommodation for qualified individuals with disabilities as well as individuals with needs related to their religious observance or practice.
About The Team
Piramal Pharma Limited (PPL) offers a portfolio of differentiated products and services through end-to-end manufacturing capabilities across 15 global facilities and a global distribution network in over 100 countries. PPL includes Piramal Pharma Solutions (PPS), an integrated Contract Development and Manufacturing Organization; Piramal Critical Care (PCC), a Complex Hospital Generics business, and the India Consumer Healthcare business selling over-the-counter products.PPS offers end-to-end development and manufacturing solutions through a globally integrated network of facilities across the drug life cycle to innovators and generic companies. PCC’s complex hospital product portfolio includes inhalation anaesthetics, intrathecal therapies for spasticity and pain management, injectable pain and anaesthetics, injectable anti-infectives, and other therapies. The Indian Consumer Healthcare business is among the leading players in India in the self-care space, with established brands in the Indian consumer healthcare market. In addition, PPL has a joint venture with Allergan, a leader in ophthalmology in the Indian formulations market. In October 2020, the company received a growth equity investment from the Carlyle Group.Job Info
- Job Identification 9301
- Job Category Information Technology
- Posting Date 08/20/2025, 10:25 AM
- Apply Before 09/30/2025, 10:25 AM
- Job Schedule Full time
- Locations Project : Piramal Agastya, PRL Agastya Pvt Ltd., LBS Marg, Kamani Junction,, Mumbai, Maharashtra, 400070, IN
