Cheif Operating Officer

Cheif Operating Officer ( COO )

Koramangala, Bangalore

10–15 years

IT & Consulting Services

Full-Time

About Us

HYI.ai is a virtual assistance platform for startups and entrepreneurs, offering on-demand 

access to remote engineers, mentors, and co-founders. Our Offshore Development Centre 

(ODC) enables scalable growth with dedicated teams, and our skill assessment platform 

ensures top talent is industry-ready.

Role Overview

HYI.AI is seeking a dynamic and results-driven Chief Operating Officer (COO) to lead and 

optimize end-to-end operations in a fast-paced IT services environment. As COO, you will be 

responsible for managing service delivery, bridging the gap between clients and internal teams, 

ensuring timely execution of projects, and driving operational excellence across the 

organization. The ideal candidate will bring a strong background in IT operations, delivery 

leadership, resource management, and strategic scaling. 

Key Responsibilities:

1. Strategic Operational Leadership 

 • Design and implement business operations strategies, plans, and procedures aligned 

with company goals. 

 • Lead and oversee daily IT service delivery, ensuring quality, timeliness, and efficiency. 

 • Collaborate with the CEO and executive team to drive business growth and scalability. 

2. Delivery & Project Execution 

 • Ensure smooth project delivery through structured planning, resource allocation, and 

timeline adherence. 

 • Track project health and client satisfaction metrics; implement escalation protocols as 

needed. 

 • Oversee end-to-end delivery lifecycle across multiple client accounts. 

3. Client & Account Management 

 • Serve as the primary operations interface for client accounts. 

 • Foster long-term relationships by ensuring delivery excellence, timely communication, 

and proactive issue resolution. 

 • Collaborate with sales and customer success teams to ensure smooth handovers and 

client onboarding. 

4. Team Management & Resource Planning 

 • Lead cross-functional delivery and operational teams including project managers, 

developers, analysts, and support staff. 

 • Supervise resource management (RM), bench utilization, and team performance. 

 • Identify hiring needs, participate in recruiting, and mentor mid-level managers. 

5. Financial Operations 

 • Oversee billing, invoicing, revenue tracking, and cost optimization. 

 • Work closely with finance to align budgets, forecasts, and financial reporting with 

operational goals. 

6. Process, Quality & Compliance 

 • Develop and enforce internal processes for task tracking, quality assurance, SLA 

management, and reporting. 

 • Implement daily/weekly reporting mechanisms for team productivity and project tracking. 

 • Ensure compliance with client contracts, service agreements, and industry standards. 

Required Qualifications 

 • Bachelor’s or Master’s degree in Computer Science, Engineering, Business 

Administration, or a related field. 

 • 10+ years of experience in IT operations or delivery, with 3–5 years in a senior 

leadership role (COO, VP Ops, Delivery Head, etc.). 

 • Strong understanding of Agile, Scrum, and modern software delivery methodologies. 

 • Proven ability to manage diverse delivery portfolios and multi-functional teams. 

 • Excellent stakeholder management, leadership, and communication skills. 

 • Hands-on experience with project and task management tools (JIRA, Monday.com, 

Asana, etc.). 

Preferred Skills

• Experience in AI/ML product or service companies. 

• Familiarity with ITIL or ISO standards. 

What You’ll Bring 

• Strong financial acumen in budgeting, P&L management, and cost control. 

• Experience scaling teams in startup or high-growth tech environments.