Center Head

Job Title: Center Head

Location:

Department:

Reporting To:

About Nutrishilp

Nutrishilp is a leading nutrition and wellness consultancy dedicated to promoting health through science-based dietary and lifestyle guidance. We are looking for a motivated and disciplined *Center Head* to lead operations, drive team performance, and ensure efficient day-to-day functioning of the center.

Role Overview

The Center Head will be responsible for overseeing the overall functioning of the center — including administration, operations, finance, HR coordination, and sales support. The role demands strong leadership, decision-making, and the ability to create an organized, productive, and client-focused work environment.

Key Responsibilities

1. Center Operations & Administration

* Oversee smooth day-to-day operations of the center.

* Ensure timely opening, closing, and adherence to office discipline.

* Monitor attendance, punctuality, and staff presence.

* Maintain adequate office supplies, facilities, and resource availability.

* Implement company policies and ensure compliance across departments.

* Coordinate and support all administrative requirements of the center.

2. Team Management & Coordination

* Supervise and guide team members to ensure task completion and efficiency.

* Facilitate clear communication and coordination between departments.

* Monitor task allocation, daily reporting, and work progress.

* Resolve operational challenges and ensure accountability within the team.

* Support employee engagement, training, and performance improvement.

3. Finance & Operations Oversight

* Supervise basic financial transactions, records, and documentation.

* Monitor daily expense reports, small payments, and operational budgets.

* Coordinate with the accounts team for timely billing, reporting, and reconciliations.

* Ensure accuracy in product management, ordering, and related financial tracking.

4. HR & Recruitment Support

* Assist in recruitment coordination and initial screening of candidates.

* Ensure smooth onboarding and induction for new team members.

* Maintain records related to attendance, performance, and HR documentation.

* Share regular updates on manpower and staffing with management.

5. Sales & Client Experience

* Support sales initiatives and assist the team in achieving monthly goals.

* Ensure a smooth client journey — from inquiry to service delivery.

* Handle escalations promptly and ensure client satisfaction.

* Collect and share client feedback for quality improvement.

6. Strategy & Reporting

* Work closely with management to implement center-level strategies.

* Track performance metrics, operational KPIs, and team productivity.

* Submit periodic reports highlighting achievements, challenges, and improvement plans.

* Contribute ideas for business growth and process optimization.

7. Crisis & Issue Management

* Act as the first point of contact for urgent or unexpected operational issues.

* Handle staff shortages, technical glitches, and client concerns effectively.

* Ensure business continuity and operational stability during unforeseen situations.

Key Skills & Attributes

* Strong leadership and people management skills

* Excellent communication and interpersonal abilities

* Organizational discipline and attention to detail

* Problem-solving and decision-making capability

* Basic understanding of finance and HR processes

* Proficiency in office tools and management systems (ERP preferred)

Qualifications

* Bachelor’s or Master’s degree in Business Administration, Management, or relevant field.

* 4–6 years of experience in operations or center management roles.

* Prior experience in wellness, healthcare, or service-based organizations preferred.

What We Offer

* Leadership role in a growing health and wellness organization

* Opportunity to contribute to strategic and operational growth

* Collaborative work culture with scope for professional development