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Description
Overview Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Keysight Global Customer Experience Group is looking for a Business Process Specialist responsible for analysis and evaluation of user business problems and development of business systems or process recommendations, including problem definition, evaluation of requirements and implementation of systems/processes in Oracle Cloud for Order Management. Key process focus is global in nature and includes customer facing Services/Sales processes. May participate in business systems planning and participate in upgrade of applications and definition of functional solutions in support of end-to-end process enablement and business continuity. Will serve as a primary business liaison to IT and will embrace and execute work within the AGILE and Waterfall methodologies as required. This role will require project management responsibilities including management of internal global business projects from initiation through completion, including collaboration and coordination with IT for required system capabilities. Leads planning, resourcing, staffing, progress reporting, issue resolution and delivery of results. Ensures effective communication across teams/functions and keeps management apprised of changes which may impact the business. Requires people and resource management through others and may include leading third party resources. Responsibilities The responsibilities below pertain to Oracle Cloud Order Management which will be focus for this person: PM Field initiatives/projects or represent the Field Subject Matter Expert (SME) on cross-functional initiatives/projects. Contribute to hands-on investigation of new functional and compliance requirements (including POCs), participate in requirements analysis and definition, designing solutions required, user story requirements and acceptance criteria, test and deployment execution in collaboration with business stakeholders and cross functional partners Familiarity with Keysight Global Services Operations processes (Services/Sales, Order Mgmt and Invoicing), policy, and compliance needs. Manage testing and defect management for End to end transactional, User experience, Regression, and targeted new Solution testing. Maintain functional design documentation, global training materials and application table data as required for global deliverables. Drive effectiveness and efficiency in processes and tools. Anticipate and resolve potential conflicts. Innovate to quickly deliver stable operations. Perform business application administration setups. Aid with deep support of production issues, includes efforts to identify root cause and identification and remediation actions to resolve as needed Qualifications Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.*** Bachelors/Master degree or equivalent plus a minimum of 5-10 years relevant experience in relatable process and CF solution design deployment or CF project execution. Proven track record of managing or playing a primary role in projects/programs that follow Agile and/or Waterfall methodologies, from design, testing, delivery, including issue management and resolution. JIRA and ECMS tool/process familiarity is a plus. Demonstrated experience using the AGILE methodologies. Scrum Master and Product Ownership role experience, and utilization of Jira Story management, is a plus. Familiarity with enterprise mastered data (customer account/contact, product structure and item attributes, etc.) Established network and interface with Global IT and business stakeholders to internalize and rationalize requirements, interpreting and applying processes to deliver value to stakeholders. Excellent communication and interpersonal skills demonstrated assertiveness and ability to work with a global/virtual team. Team worker with ability to collaborate across cross-functional teams to meet aggressive delivery schedules. Self-motivated, excellent attention to detail, and problem-solving skills. Ability to work independently in a global environment including flexibility to adjust daily work schedule to accommodate early morning or evening calls as needed. Easily adapts to change and can cope with uncertainty and risk. Show more Show less
