Business Process Specialist

About the Role:

• Analyze and improve business processes to enhance efficiency, reduce costs, and boost customer experience, while developing strategic solutions and maintaining comprehensive process documentation.
• Collaborate with cross-functional teams to ensure alignment of process changes with business objectives and compliance with regulatory requirements and industry standards.
• Develop and implement process metrics for performance measurement, and conduct compliance audits and risk assessments to ensure adherence to standards.
• Work with data scientists and IT teams to leverage AI and automation technologies for process improvement and efficiency, including developing AI-powered automation solutions.
• Collaborate with stakeholders to prioritize process improvement initiatives, escalate priority issues, and actively participate in team meetings to review key risk and process indicators.
• Evaluate systems and procedures, trace ripple effects of upstream process changes, and recommend improvements to drive process efficiency.

About You:

• You hold a bachelor s degree with a major or emphasis in Accounting and Finance, complemented by at least 5 years of experience in business process improvement, operations, or a related field.
• You possess a strong understanding of business operations and processes, coupled with excellent analytical, problem-solving, communication, and interpersonal skills.
• You thrive in fast-paced environments, adapting to changing priorities with strong project management skills and experience managing multiple projects simultaneously.
• You are proficient in process modeling and design tools (e.g., Visio), as well as data analysis and visualization tools (e.g., Power BI, Excel), with familiarity in AI and machine learning concepts and tools.
• You demonstrate strong attention to detail and accuracy in work products, with hands-on experience in SAP and proficiency in Microsoft Office products, especially Excel.
• You excel in building strong internal and external relationships, fostering collaboration and client service, and possess a curious mindset to learn and innovate creatively in dynamic environments.