Business Operations Manager

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Role Overview

As the Business Operations Manager at Novella, you’ll be the engine that keeps the company running smoothly behind the scenes. Your job is to own execution, enforce SOPs, manage internal reporting and ensure the company runs like clockwork — across projects, finance, compliance, and strategy. You’ll work directly with the Founder and leadership team to ensure that Novella stays financially sound, structurally solid, and operationally seamless.

This role is for someone who loves structure, is obsessed with detail, can think in numbers, and thrives in a high-intensity startup culture. If you’re looking to build the next Rolls-Royce of the wedding industry from the ground up — this role is for you.

Key Responsibilities

Operations & SOPs

• Build and implement clear SOPs across departments (sales, marketing, creative, client servicing).
• Monitor execution of internal workflows and hold teams accountable to timelines and checklists.
• Ensure each client project is tracked and delivered as per Novella's luxury standards.

Finance & Reporting

• Own internal MIS, dashboards, and reporting for revenue, costs, P&L, AOV, and margins.
• Assist with financial modeling, projections, and cash flow planning.
• Track key metrics: ROI, lead cost, project cost, margins, and team productivity.

Compliance & Documentation

• Coordinate with CA/legal teams to manage statutory compliance, invoices, payroll, and vendor agreements.
• Organize company-wide documentation – client contracts, NDAs, team records, and asset logs.

Strategy Support

• Work closely with the Founder on investor decks, board reports, and fundraising-related documents.
• Implement systems for CRM, project tracking, task assignment, and performance reviews.

Stakeholder Coordination

• Be the primary internal contact for resolving operational issues across departments.
• Ensure smooth coordination with vendors, planners, investors, and clients from a backend perspective.

You’re Right for This Role If You

• Are obsessed with structure, systems, and timelines.
• Are fluent in Excel, Google Sheets, Notion, and can work with CRM tools.
• Can analyze data, pull insights, and present them clearly.
• Have excellent written and verbal communication.
• Can handle pressure, juggle priorities, and stay calm in chaos.
• Are comfortable working long hours during peak seasons.
• Want to be part of building a global luxury brand from India.

Perks & Culture

• Work with a bold, passionate team building something iconic.
• Creative freedom and high ownership from Day 1.
• ESOPs post-probation and fast-track growth.
• Travel and exposure to luxury events and clientele.
• Non-linear learning: perform, grow, and lead without hierarchy.