Business Excellence Manager

We are seeking a Business Excellence Manager to serve as a key partner to our Leadership team for the Raised Access Floors & U-Flex Data Center Solutions – Ceilings at Unitile. This is a high-impact role that involves shaping business strategies, strengthening global sales operations, and ensuring seamless organizational execution.

KEY RESPONSIBILITIES/ DELIVERABLES

• Partner with the Executive Director/CXO on strategic planning, business reviews, budgeting, sales growth initiatives, and organization-wide priorities.

• Drive business analytics: monitor sales performance, pipeline health, productivity, and key metrics; build dashboards and extract actionable insights from departmental reports.

• Lead process mapping, digitalization, and system improvements; streamline workflows and implement tools for CRM, reporting, automation, and cross-functional efficiency.

• Coordinate across Sales, After-Sales, Marketing, Operations, HR, and Finance to ensure alignment, accountability, and timely execution of strategic initiatives.

• Track market trends, competitive landscape, pricing shifts, and industry developments; share timely insights and recommend strategic responses.

• Prepare high-level strategy decks, business performance presentations, GTM documents, and decision briefs for internal and leadership meetings.

• Manage and drive CXO-level projects, ensuring follow-through, risk identification, and milestone delivery across teams.

• Represent the Executive Director in selecting meetings, drive outcomes, and ensure consistent communication across the organization.

• Support leadership with strategic notes, communication drafts, policy documents, and critical organizational updates.

• Handle all information with utmost confidentiality, maintaining professional judgement, discretion, and executive presence.

• Manage the Executive Director’s calendar and travel with internal and external stakeholders

QUALIFICATION AND EXPERIENCE:

• MBA or equivalent degree preferred (Business, Marketing, or Operations).

• Any additional certification in Sales, Business Strategy, or Leadership is a plus

• 5+ years of experience in sales and/or business operations in building materials, interior products, construction, or related industries

• Proven track record in managing global or multi-region market

• Experience working with channel partners, distributors, and dealer networks

• Prior exposure to cross-functional roles and strategic execution

Key Skills:

• Strong business and strategic planning capability

• Ability to build and scale distribution and channel networks

• Expertise in sales operations, process optimization, and performance frameworks

• Excellent communication, presentation, and stakeholder management

• Data-driven decision making with strong analytical skills

• Leadership and people management with team mentoring abilities

• High ownership, execution mindset, and attention to detail