Business Analyst

Company - Jeevan Dhara Microcare Foundation

Its a Microfinance Bank

Microfinance Business Analyst – Roles and Responsibilities. Business Analysis and Requirement Gathering

• Collect, analyze, and document business requirements from microfinance branches, field officers, and management.
• Understand operational challenges in loan processing, client onboarding, recovery, and reporting.
• Translate business needs into functional and technical requirements for system or process improvement.
• Conduct feasibility studies for new microfinance products, services, or digital initiatives (e.g., mobile lending, PTP tracking tools).

2. Data Analysis and Reporting

• Analyse financial and operational data such as loan disbursement, repayment performance, overdue reports, and branch profitability.
• Prepare periodic dashboards and MIS reports to support management decision-making.
• Monitor key performance indicators (KPIs) such as PAR (Portfolio at Risk), client retention, and field productivity.
• Ensure data accuracy in reports and identify anomalies or trends that require management attention.

3. Process Improvement

• Evaluate current microfinance processes (loan application, approval, collection, etc.) and suggest workflow improvements.
• Develop and implement SOPs (Standard Operating Procedures) to enhance efficiency and compliance.
• Support automation of manual reporting and digital transformation initiatives (e.g., loan management systems, mobile apps).

4. System Implementation and Support

• Act as a bridge between business users and IT/development teams for system changes or enhancements.
• Participate in system testing (UAT), documentation, and user training for microfinance platforms.
• Provide post-implementation support and troubleshoot system-related issues from branches.

5. Compliance and Risk Management

• Ensure that all processes and reports comply with regulatory norms (RBI, NABARD, MFI guidelines).
• Assist in monitoring credit risk, repayment trends, and portfolio quality.
• Support audit and internal control functions through data validation and report verification.

6. Coordination and Communication

• Coordinate with branch managers, field officers, and management for smooth data flow and operational reporting.
• Communicate insights and analytical findings clearly to both technical and non-technical stakeholders.
• Participate in meetings to present reports and suggest data-driven recommendations.

7. Strategic Planning Support

• Provide analytical inputs for branch expansion, new product launches, and business forecasting.
• Support budgeting, financial modeling, and performance evaluation processes.

Key Skills Required

• Strong knowledge of microfinance operations and lending products.
• Proficiency in MS Excel, Google Sheets, SQL, and data visualisation tools (Power BI, Tableau, etc.).
• Analytical thinking, attention to detail, and problem-solving skills.
• Good communication and documentation skills.
• Understanding of compliance and regulatory frameworks in microfinance.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person