Backend Support & Coordination

Job Summary: We are looking for a proactive and detail-oriented Backend Sales Support & Coordination Executive with 1–4 years of experience , preferably including hands-on experience with the GeM (Government e-Marketplace) Portal . The role involves supporting the sales team in proposal preparation, documentation, customer communication, CRM management, and coordination with internal and external stakeholders to ensure smooth sales operations. Key Responsibilities: 1. Sales Coordination & Support Provide backend administrative support to the sales team. Ensure effective coordination between sales, technical, and operations teams for seamless execution. Track project progress and assist with internal reporting and documentation. 2. GeM Portal Management Handle product listings, bid submissions, catalog management, and order processing on the GeM Portal . Track tenders, update bid-related documents, and ensure timely responses to government inquiries. Ensure compliance with government procurement policies and procedures. 3. Proposal & Quote Preparation Assist in drafting customized proposals, quotations, and responses to RFPs. Coordinate with technical and pricing teams to ensure specification accuracy. Follow up on submitted proposals and maintain records. 4. Order Processing & Documentation Process sales orders and maintain related documents (POs, contracts, invoices). Coordinate with the finance team for billing, credit checks, and payment follow-ups. 5. Customer Relationship Management Act as a point of contact for client queries during and after the sales cycle. Maintain customer communication and service quality standards. Coordinate internally to resolve customer concerns efficiently. 6. Vendor & Partner Coordination Liaise with vendors for procurement and timely delivery. Help manage vendor agreements, documentation, and compliance. 7. CRM & Reporting Maintain accurate data in the CRM system and ensure timely updates. Assist the sales team with CRM usage and pipeline tracking. Generate reports for sales performance monitoring and analysis. Required Skills & Qualifications: Bachelor's degree. 1–4 years of experience in backend sales support or coordination. Hands-on experience with the GeM Portal is mandatory . Strong working knowledge of MS Office (Excel, Word, PowerPoint). Experience with CRM tools (e.g., Zoho, Salesforce, HubSpot). Excellent written and verbal communication skills. Ability to multitask and manage timelines effectively. Preferred: Prior experience in government sales, industrial/technical products, or B2B sales environments. Familiarity with public procurement norms and vendor compliance procedures. Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall. Please share your resume at nagma@igtpl.co.in Show more Show less